sliding doors fitted
Had sliding doors fitted. 5 star service. Workers were very friendly and did a great job, leaving no mess whatsoever. Will definately use this company again for any home improvements
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EYG Home Improvements
Reviews 816•
4.2
Construction & Manufacturing4.2
Great
816 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
4.2
Great
816 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
EYG Home Improvements receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Faultless
Could not fault the company at all. From having Chris round to talk through the windows, then the surveyor, followed by prep work by the builder Raz and then the installing of the windows by Mark & Kevin. Had no issues, they worked professional, respecting the property and very clean workers. They are not pushy unlike Anglian Windows and this is the first time using EYG.
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Order costing 33,000 with EYG they mess it all up
EDIT - after posting they started to do things as per agreed. Ordered works costs 33,000 with EYG, there were the cheapest firm to quote by £2,000 by so this should this is not quote that is too cheap for the works etc. sadly its impossible to get them to actually perform and start work or even provide a start date as apparently there are issues with my order which sales need to resolve but never action.
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Pushy Sales -You’ll Never Get Rid
It started off okay. I ordered windows through them but quickly realised that they are very pushy with sales. Salesperson made me order and pay then and there to get the ‘best deal’ and also wanted a man available, my partner, which I found extremely sexist and worrying. Got some sliding doors from them which were half fitted and left in a sorry state. I had to chase up months after to get this sorted which took two attempts to get right. Door wasn’t the right size which was disappointing. Since then I haven’t wanted to use them but I am getting cold called consistently on a weekly basis. Asked them to take me off from their contacts list which still has not been done.
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Company details
Information provided by various external sources
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www.eygwindows.co.uk
All reviews
816 total • Write a review
Showing 241 - 250 of 812 reviews
pc
Very pleased with both my doors
Very pleased with both my doors, very good service and value for the money.
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L
3 months later not a single window fitted correctly. Save yourself the stress and emotional…
Save yourself the stress and emotional torment - go elsewhere. Job was started 17 May 2021 with 4 days allocated to replace 9 windows, back door, front door and replace a window with double doors. Fitters seemed only interested in being off site by 1430 each day. One window had only half the glass, double doors were damaged (frame and doors) but only noticed AFTER cutting the hole in the house. Door reveals were a botch from the start - looks like the open ends of the wall were dressed with trim panels with a couple of spots of silicone. Another window's glass was broken. After leaving, a long list of faults was discovered and fed back to the Newark office. Assessor came out, agreed job was not up to standard... took some photos and a list. Plasterer came to repair the walls and failed looking exasperated at what he was having to dress. Walls still unfinished around the double doors to this day (14 August 2021). 10 June expected fitters did not show. 12 June, one fitter shows and couldn't understand why he was sent alone for the number of faults needing rectification and allocated only half the day with another job to go to. Fitter listed more faults that he could see with the fitting which we were not aware of (technical). First assessor revisits - agrees new double doors and frame are required and that all the other faults will be fixed - including a piece of glass for the front composite door he claimed would be coming from abroad (remember this). Discovers that the double doors are practically open to the elements hence the draught coming from the gaps in the render applied to the reveal by the "plasterer". Calls later and informs us double doors are ordered and will be in the yard in a week. Having no confidence the windows had been fitted correctly, we asked that an inspection under the outer sealant be made. This was agreed. 3 July - Fitter arrives without double doors. Checks under sealant to discover the windows are held in with a few screws and nothing filling the gaps between frame and wall. Performs same check on back door and finds the same. Declares that all windows are likely "fitted" the same. Again, allocated only the morning. Some foam applied to the window where the sealant had been removed for inspection and the back door was sealed correctly - all that could be achieved. States it will be a 3 day job to rectify all faults and fit new double doors correctly. 7 July General manager comes to visit - agrees job is awful and not up to standard. Agrees that all faults will be rectified as listed including replacement of the double doors and frame. Work arranged to be carried out 16/17 August with the fitters being allowed an additional day if required. Called 13th to see if we could receive fitters the following day instead. Informed they would attend 14/15 - oh, and the double doors were returned faulty and will not be fitted until the replacement is received on Thursday. Solo fitter arrives Saturday 14th unaware he has been promised to work our windows the Sunday too - had his own family commitments and therefore would not be available. Apparently, front door glass still on order - from a supplier 3 miles from the fitter's home. Nothing achieved. CURRENT STATUS 3 MONTHS SINCE JOB START: * 8 x windows incorrectly fitted * 1 x composite door incorrectly fitted with damaged glass * damaged double doors and frame incorrectly fitted with one reveal badly trimmed whilst the other is bare filler currently crumbling and dusting the treadboard - which is the incorrect material and fitted on dabs of silicone causing flexing. * 1 x opener which feels like it may fall from the 1st floor whenever opened. * various other finishing faults, scrapes and scratches. Contact with the office is never forthcoming and they always seem evasive when attempting to call - in a meeting or just "popped out". Feels like they feed the customer with falsehoods and false hope of rectification ever being made. Also sounds like they are less than truthful with the fitters. In summary, we were better off with our tatty old windows and doors - at least we knew what we had, they were fitted correctly and we had walls we could decorate. One star is the minimum allowed.
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Eh
Very efficient service
Very efficient service, and the work has been done to a very high standard. This is the 2nd time we've used EYG and will do so again. The quality looks exceptional and the finished product is very professional. Thank you EYG!!
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JL
We are very pleased with the quality of…
We are very pleased with the quality of our kitchen window and back door. We particularly like the tilt and turn stable door. Excellent for extra ventilation in the kitchen without having the back door open. The fitters were polite, efficient, careful and cleaned up after themselves. Like many other employees we have met they had worked for EYG for a long time. This speaks volumes to us! EYG fitted our conservatory, which we love,so we had no hesitation in contacting them to replace our back window and door. We were not disappointed!
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c
From beginning to end of process
From beginning to end of process, we had no issues, Gyles Lawton was excellent during the purchase of the windows and kept us up to date with all that was happening, couldn’t do enough when had to contact him. The two guys that came to fit the windows we can not fault either, never stopped working even when it started to rain
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J
Don’t deal with E.Y
Don’t deal with E.Y. Double glazing. Nothing but problems. We have been chasing them for everything, was for a new front door and surround. When the surveyor eventually came , he had no idea he was suppose to come 2 months earlier.Then at last minute they told us after we contacted them again, they couldn’t get the glass, JUST stopped dealing with the glazier the day before. !! .When we eventually got our deposit back ,after ringing and visiting the showroom,the cheque they gave us was post dated by 7 days. Apparently they can’t do bank transfers. The person who wrote the cheque made a mistake,the two people that signed it were not checking what they were signing for. Or maybe just making it awkward for the customer, that is us. DONT DEAL WITH THEM
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c
No Communication
The front windows were fitted with no problem. The bathroom window was fitted the next day with a large crack in it. I then had to wait for three weeks to get it replaced. When this was fitted the the beading was not secured into place. It took a further 3 weeks to get any communication with the company, I ended up having to contact the salesman to see what he could do. Finally had contact and had to wait a further 2 weeks to someone to come and knock the beading in. I said I would not use EYG after they fitted a bedroom window with an unserviceable opening handle, this took 3 months to sort out. I have learnt my lesson and will not be using them again and will not be recommending them either,
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RP
Fitting team and goods.
There were problems, but these were dealt with very professionally, and the end result is fantastic. The last fitting team, Kaj and Neil were outstanding in every detail, without complaint and to the highest of standards they put right all the problems that had been left by previous teams. The windows and doors look excellent and finished beautifully. Thank you to Martin and his team.
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MW
Not a very good experience
Not a very good experience, rude fitter and extremely untidy leaving nails, screws and bits of plastic everywhere. They left my neighbours carport in a disgusting state and I spent 2 hours cleaning it.they were supposed to board out my flat roof before work began but didn't bother, when I asked why it wasn't the fitter said its not his problem. The work quality was good but everything else was not, won't be recommending this company to anyone
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