sliding doors fitted
Had sliding doors fitted. 5 star service. Workers were very friendly and did a great job, leaving no mess whatsoever. Will definately use this company again for any home improvements
EYG Home Improvements
Reviews 816β’
4.2
Construction & Manufacturing4.2
Great
816 reviews
5-star
4-star
3-star
2-star
1-star
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4.2
Great
816 reviews
5-star
4-star
3-star
2-star
1-star
π¬Hasn't replied to negative reviews
π
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
EYG Home Improvements receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Faultless
Could not fault the company at all. From having Chris round to talk through the windows, then the surveyor, followed by prep work by the builder Raz and then the installing of the windows by Mark & Kevin. Had no issues, they worked professional, respecting the property and very clean workers. They are not pushy unlike Anglian Windows and this is the first time using EYG.
Order costing 33,000 with EYG they mess it all up
EDIT - after posting they started to do things as per agreed. Ordered works costs 33,000 with EYG, there were the cheapest firm to quote by Β£2,000 by so this should this is not quote that is too cheap for the works etc. sadly its impossible to get them to actually perform and start work or even provide a start date as apparently there are issues with my order which sales need to resolve but never action.
Pushy Sales -Youβll Never Get Rid
It started off okay. I ordered windows through them but quickly realised that they are very pushy with sales. Salesperson made me order and pay then and there to get the βbest dealβ and also wanted a man available, my partner, which I found extremely sexist and worrying. Got some sliding doors from them which were half fitted and left in a sorry state. I had to chase up months after to get this sorted which took two attempts to get right. Door wasnβt the right size which was disappointing. Since then I havenβt wanted to use them but I am getting cold called consistently on a weekly basis. Asked them to take me off from their contacts list which still has not been done.
Company details
Information provided by various external sources
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Contact info
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Website
www.eygwindows.co.uk
All reviews
816 total β’ Write a review
Showing 161 - 170 of 812 reviews
DA
Excellent work, great finish.
Excellent work, and always a good finish. Thanks.
Date of experience: October 26, 2021
MC
My experience with EYG
There is no question that this is very very expensive replacement roof. We decided to go ahead as the salesman was not at all pushy, by far the best salesman we had seen. Communication was good and they kept to the promised date to fit. The fitters did a good job regarding the fitting but they were very messy and put there tools straight onto the window boards. Not good!! There was an issue with a roof sheet and this was replaced without fuss. If there are any warrantee issues in the future I hope they deal with them in the same way. So far I'm happy with EYG it would have been 5 stars except for the mess.
Date of experience: October 25, 2021
SB
Very happy with the finished product.
Very happy with the finished product. I had a couple of very large balcony doors that needed replacing. Each door required four guys to lift it and down two flights of stairs. Fortunately the new EYG doors were fitted in situ - frames then glass. The job was done quickly and efficiently and the finished product looks very good; with the added bonus that they provide much better insulation that than the previous doors. Would definitely recommend EYG Home improvements.
Date of experience: October 23, 2021
GP
Began well...didn't end well.
7 weeks sat with incomplete work... Overall a frustrating and disappointing experience that ruined the excitement of having an extension...Sales guy great, although timeframes weren't what we were told re planning etc but given the pandemic pretty acceptable... Groundsmen great, offered advice on change of design that would benefit the property and worked round a couple of mistakes the surveyor made. Fitter's great too, went up in a timely manner. However one unit got broken and sill too short-not an issues as plasterer was to fit sill and broken unit to be repaired...informed by "Martin" that unit would be replaced on a certain day, half a days annual leave taken to be at home and no one arrived! Plasterer-Simon, really unreliable...commissioned him to plaster an extra wall (as surveyor neglected to inform us that there would be exposed electric cables) went AWOL. Made numerous calls to the head office, passed from pillar to post, Rude lady in Newark office/depot really unhelpful. No one responded to calls/emails sent to them. Room sat untouched and unfinished for almost 7 weeks with no body from EYG taking any ownership or interest, eventually spoke to a Martin who advised he would chase....again nothing heard. Eventually got a call from some director after posting a comment on social media who advised the outstanding work would be completed immediately...another further 10 days before anyone arrived! The work carried out was of an acceptable standard...what let the experience down was the length of the time the room was left unfinished and the poor customer care/attitude. When spending a considerable amount of money one would expect a much better standard of service, The company certainly need to invest in some training for their customer service staff re communication and interpersonal skills. Not apology received from them! To add insult to injury...chasing payment that had already been made in full!! Sadly for these reasons I would be hesitant to recommend EYG to others, my friends or family.
Date of experience: October 23, 2021
JA
I even had difficulty in fixing a dateβ¦
I even had difficulty in fixing a date for fitting a new loft window. They eventually arranged for 6 October, but then decided they needed scaffolding to install the window. Scaffolding was erected (at no cost to me), and they told me they would replace the window this afternoon (22 Oct); they actually arrived this morning just as I was about to go out. The window should have been hinged on LH (as ordered), but was hinged from RH side. I will never use EYG again or recommend them to anyone.
Date of experience: October 22, 2021
CJ
Thank you to Paul and Andy who haveβ¦
Thank you to Paul and Andy who have done a fantastic job of fitting our new windows. Both were very professional.They worked really hard,and we are very pleased with the end result. Would highly recommend them.
Date of experience: October 20, 2021
CC
The installation went very smoothly andβ¦
The installation went very smoothly and all problems were rectified to our satisfaction.
Date of experience: October 19, 2021
SF
S French
US
Hybrid Roof
We have had our conservatory for approx 20 years; installation was by EYG and we have been extremely pleased with it. The UPVC has withstood the test of time with no discolouration whatsoever. We recently decided to have the roof replaced with a hybrid version and, therefore, had no hesitation in using EYG to do this. Again we are pleased with the final result, although we were disappointed that the pitch of the new roof does not follow the line of the original. Whilst this is a slight irritation, the matter has been resolved to our satisfaction and we would like to thank EYG for another job well done.
Date of experience: October 19, 2021
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