EYG Home Improvements
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Began well...didn't end well.
7 weeks sat with incomplete work... Overall a frustrating and disappointing experience that ruined the excitement of having an extension...Sales guy great, although timeframes weren't what we were told re planning etc but given the pandemic pretty acceptable... Groundsmen great, offered advice on change of design that would benefit the property and worked round a couple of mistakes the surveyor made. Fitter's great too, went up in a timely manner. However one unit got broken and sill too short-not an issues as plasterer was to fit sill and broken unit to be repaired...informed by "Martin" that unit would be replaced on a certain day, half a days annual leave taken to be at home and no one arrived! Plasterer-Simon, really unreliable...commissioned him to plaster an extra wall (as surveyor neglected to inform us that there would be exposed electric cables) went AWOL. Made numerous calls to the head office, passed from pillar to post, Rude lady in Newark office/depot really unhelpful. No one responded to calls/emails sent to them. Room sat untouched and unfinished for almost 7 weeks with no body from EYG taking any ownership or interest, eventually spoke to a Martin who advised he would chase....again nothing heard. Eventually got a call from some director after posting a comment on social media who advised the outstanding work would be completed immediately...another further 10 days before anyone arrived! The work carried out was of an acceptable standard...what let the experience down was the length of the time the room was left unfinished and the poor customer care/attitude. When spending a considerable amount of money one would expect a much better standard of service, The company certainly need to invest in some training for their customer service staff re communication and interpersonal skills. Not apology received from them! To add insult to injury...chasing payment that had already been made in full!! Sadly for these reasons I would be hesitant to recommend EYG to others, my friends or family.