Review summary

EYG Home Improvements receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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K
sliding doors fitted

Had sliding doors fitted. 5 star service. Workers were very friendly and did a great job, leaving no mess whatsoever. Will definately use this company again for any home improvements

E
Faultless

Could not fault the company at all. From having Chris round to talk through the windows, then the surveyor, followed by prep work by the builder Raz and then the installing of the windows by Mark & Kevin. Had no issues, they worked professional, respecting the property and very clean workers. They are not pushy unlike Anglian Windows and this is the first time using EYG.

mh
Order costing 33,000 with EYG they mess it all up

EDIT - after posting they started to do things as per agreed. Ordered works costs 33,000 with EYG, there were the cheapest firm to quote by Β£2,000 by so this should this is not quote that is too cheap for the works etc. sadly its impossible to get them to actually perform and start work or even provide a start date as apparently there are issues with my order which sales need to resolve but never action.

Pushy Sales -You’ll Never Get Rid

It started off okay. I ordered windows through them but quickly realised that they are very pushy with sales. Salesperson made me order and pay then and there to get the β€˜best deal’ and also wanted a man available, my partner, which I found extremely sexist and worrying. Got some sliding doors from them which were half fitted and left in a sorry state. I had to chase up months after to get this sorted which took two attempts to get right. Door wasn’t the right size which was disappointing. Since then I haven’t wanted to use them but I am getting cold called consistently on a weekly basis. Asked them to take me off from their contacts list which still has not been done.

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All reviews

816 total β€’ Write a review

Showing 131 - 140 of 812 reviews
MJ
5 out of 5 stars

Windows and Patio door installation

Installation delayed due to supply problems,the installation was carried out well and hitches rectified with alacrity.We are happy with completed work.

Date of experience: November 27, 2021

ML
5 out of 5 stars

HELPFUL MANAGERS AND GOOD FITTERS

Although we waited longer than usual (owing to COVID problems and trouble with imports - not forgetting a company that had to giveup trading) we have been very pleased with the doors that we had installed. Not only that but we had very kind professional fitters that got on with the job and cleared up well after the installation. I see no reason to fault them - contact me in 10 years' time and if I am still here - I will let you know how the doors have fared. Thank you.

Date of experience: November 25, 2021

JH
5 out of 5 stars

Front and back doors replaced

Two new doors from and side/back. Done in three hours, two men very professional job, very happy. Would recommended.

Date of experience: November 22, 2021

NH
5 out of 5 stars

Very professional.Great guys,worked…

Very professional.Great guys,worked through rain& lunch break. Plus a great product,delighted with the new roof.

Date of experience: November 19, 2021

T
5 out of 5 stars

Garden Room - A Very good build

We are extremely delighted with our new build and highly recommend EYG. Kept well informed along the way Efficient builders and electrician Very good Windows finish with solid roofing A bright light room which is what we wanted :-)

Date of experience: November 19, 2021

JC
5 out of 5 stars

Excellent

Speedy, efficient, helpful, friendly.

Date of experience: November 19, 2021

DC
5 out of 5 stars

I recommend.

Excellent doors front and back. Both fitted and working perfectly. Installation was clean and professional. Well pleased with EYG. Good service from day one until installation.

Date of experience: November 19, 2021

MM
5 out of 5 stars

Windows installed quickly

Windows installed quickly, no mess, problem catchs replaced next day. Very pleasant staff.

Date of experience: November 18, 2021

c
3 out of 5 stars

Quality product but let down by…

Quality product but let down by customer service. Original time scale was 6 weeks for fitting, ended up waiting 6 months

Date of experience: November 18, 2021

K
2 out of 5 stars

Very poor service this time round

Very poor service this time round, has used EYG, approx 6 years prior and had NO problems, this time however, everything fine until day before fitting, received phone call on the day, at 08.05 to inform me fitters would not be coming as they had quit, so we now had to wait another 6 weeks, on the day of fitting, no communication from company, at 10.45, having tried to ring on several different numbers, all to no avail, I went to find local office to cancel order, now wish I had. Passed EYG van on way so waited a while, phoned my wife to find out they had turned up. Two fitters, experience doubtful. Unloaded windows and doors and started work (lol). Long story short, broke chair, didn't say anything, very poor fitting of bay window, still not happy with that, told would receive compensation for all inconvenience, still waiting for that, would I recommend, not a chance,have had numerous telephone calls, but it would appear all a lip service, your fitters had no respect for my outside furniture, and they lied when they left stating my bay window was all sorted, funny how when I went to look,the lead was left in such a state, I had to get my steps out to push it all down until someone else was sent out to rectify ALL the problems they had left me with

Date of experience: November 18, 2021

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