Glade og kompetente medarbejder….
Glade og kompetente medarbejder…. Altid hjælpsomme

Express Bank, located at www.expressbank.dk, is a financial institution that has been serving customers for over 35 years. Currently, the company is in the process of winding down its operations and has ceased offering new loans. While it no longer provides new lending services, Express Bank continues to support existing customers by answering frequently asked questions and facilitating loan management through their online platform. The company primarily catered to individuals seeking personal loans and credit services. With a focus on customer service, Express Bank aimed to meet the financial needs of its clients in a straightforward manner. Customers can still access their accounts, manage payments, and inquire about their existing loans through the company's digital services.
Express Bank receives predominantly negative feedback from customers, with many expressing frustration over poor communication and unresponsive customer service. Reviewers frequently mention difficulties in reaching the bank by phone or email, leading to feelings of helplessness.
Complaints about high fees and interest rates are common, with some customers feeling trapped by rising costs and inadequate support during financial hardships. However, a small percentage of reviews highlight positive experiences, noting the bank's quick service and friendly staff. Despite these few commendations, the overall sentiment is overwhelmingly negative, with many warning others to avoid the bank due to their experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 4.0 | 4 |
| Nov 24 | 3.4 | 9 |
| Dec 24 | 3.0 | 4 |
| Jan 25 | 3.7 | 6 |
| Feb 25 | 1.0 | 2 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 2 |
| Jul 25 | — | 0 |
| Aug 25 | 1.0 | 2 |
| Sep 25 | 2.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Der var en god og hurtig service behandling ung mand”
“Har været kunde i mange år, og har faktisk altid været glad for den service de levere”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 2.1 out of 5 (poor) | 100 out of 100 | 2.4 out of 5 (poor) | — | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: Express Bank is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 2.4).
60 reviews of Express Bank. Filter by what matters to you.
Glade og kompetente medarbejder…. Altid hjælpsomme
Tak Anne for at gå ind i sagen og følge dette til vejs ende. Det er nu lykkedes og få mig væk fra "risiko listen" (Hvilket er/var min egen skyld), og jeg har endelig fået en telefon som virker igen :-) Tak igen Anne for din hjælp! ----------------------------------------------------- Pga fejl i deres systemer, og de skal kontakte deres risk afdeling for at få mig fjernet der fra, hun ville kontakte mig så snart det var sket og det typisk ville tage 2-3 dage, fortsat efter 1 uge intet sket. Kontakter dem igen i dag "vi har ikke hørt noget", nej det har jeg sjovt nok heller ikke, hvad pokker sker der!? Jeg udviste tålmodighed da jeg vidste der havde været fejl på alle systemer i weekenden, men det er tydeligt at se at ekspress bank er fuldstændig lige glade.
Redigeret fra 1 til 4 stjerner, da jeg har fået pengene retur nu, grunden til det ikke er 5 er fordi jeg stadig er lidt irriteret over at to medarbejdere lovet noget der ikke bliver holdt. Oprindelig: Normalt har jeg været glad for Express bank, men ikke denne gang. Pga af fejl i deres system havde de ikke registreret en af vores betalinger (som automatisk blev trukket via deres betalingsaftale) og fik en rykker. Jeg ringede til dem og det kom der umiddelbart styr på, da de fandt indbetalingen. Men så fordi de har lavet en fejl, blev vi opkrævet rente, jeg ringede til dem, sød medarbejder der ville annullere betalingen men det blev så trukket alligevel. Nå pyt tænkte jeg da det ikke var et stort beløb. Så fik vi næste opkrævningen igen rente, selvom vi havde betalt til tiden, jeg skriver til dem og vi får svar på mail på at det ikke vil blive trukket, der bliver dog ikke svaret i mailen på det der allerede var trukket for meget. Men nu er det trukket alligevel. Synes det er for dårligt, det er godt nok småbeløb, men hvis de trækker det fra alle kunder tænker jeg det løber godt op hos dem.
Quick answers to the questions people ask most.
Express Bank has received a mix of reviews, with a low overall rating on platforms like Trustpilot. While some customers report positive experiences, many highlight issues with communication and customer service.
There are no verified reports labeling Express Bank as a scam, but several customer reviews express concerns about safety and service reliability, indicating caution is advised.
Express Bank primarily offers loans, including personal and car loans, but reviews suggest that their approval processes and customer service can be inconsistent.
The exact pricing for loans can vary, but customers have reported high-interest rates and fees, contributing to dissatisfaction, especially when repayment issues arise.
Customers have reported difficulties reaching Express Bank via phone and email, with many expressing frustration over lack of response, making it challenging to get assistance.
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Express Bank, located at www.expressbank.dk, is a financial institution that has been serving customers for over 35 years. Currently, the company is in the process of winding down its operations and has ceased offering new loans. While it no longer provides new lending services, Express Bank continues to support existing customers by answering frequently asked questions and facilitating loan management through their online platform. The company primarily catered to individuals seeking personal loans and credit services. With a focus on customer service, Express Bank aimed to meet the financial needs of its clients in a straightforward manner. Customers can still access their accounts, manage payments, and inquire about their existing loans through the company's digital services.
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