Express Bank, located at www.expressbank.dk, is a financial institution that has been serving customers for over 35 years. Currently, the company is in the process of winding down its operations and has ceased offering new loans. While it no longer provides new lending services, Express Bank continues to support existing customers by answering frequently asked questions and facilitating loan management through their online platform. The company primarily catered to individuals seeking personal loans and credit services. With a focus on customer service, Express Bank aimed to meet the financial needs of its clients in a straightforward manner. Customers can still access their accounts, manage payments, and inquire about their existing loans through the company's digital services.
Express Bank receives predominantly negative feedback from customers, with many expressing frustration over poor communication and unresponsive customer service. Reviewers frequently mention difficulties in reaching the bank by phone or email, leading to feelings of helplessness.
Complaints about high fees and interest rates are common, with some customers feeling trapped by rising costs and inadequate support during financial hardships. However, a small percentage of reviews highlight positive experiences, noting the bank's quick service and friendly staff. Despite these few commendations, the overall sentiment is overwhelmingly negative, with many warning others to avoid the bank due to their experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 4.0 | 4 |
| Nov 24 | 3.4 | 9 |
| Dec 24 | 3.0 | 4 |
| Jan 25 | 3.7 | 6 |
| Feb 25 | 1.0 | 2 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 2 |
| Jul 25 | — | 0 |
| Aug 25 | 1.0 | 2 |
| Sep 25 | 2.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Der var en god og hurtig service behandling ung mand”
“Har været kunde i mange år, og har faktisk altid været glad for den service de levere”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 100 out of 100 | 2.4 out of 5 (poor) | — | 60 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: Express Bank is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 2.4).
60 reviews of Express Bank. Filter by what matters to you.
Tak for en god oplevelse med et færdig betalt lån på 90,000 med 3100 pr måned somme tider 2 måneder på en gang 6200, en bank med 2 betalingsfri måneder om året er alt muligt at klare i svære situationer.
Der var en god og hurtig service behandling ung mand..
Hurtig og nem service, utrolig flink person, som hjalp mig, med min udfordring… stort TAK…
Quick answers to the questions people ask most.
Express Bank has received a mix of reviews, with a low overall rating on platforms like Trustpilot. While some customers report positive experiences, many highlight issues with communication and customer service.
There are no verified reports labeling Express Bank as a scam, but several customer reviews express concerns about safety and service reliability, indicating caution is advised.
Express Bank primarily offers loans, including personal and car loans, but reviews suggest that their approval processes and customer service can be inconsistent.
The exact pricing for loans can vary, but customers have reported high-interest rates and fees, contributing to dissatisfaction, especially when repayment issues arise.
Customers have reported difficulties reaching Express Bank via phone and email, with many expressing frustration over lack of response, making it challenging to get assistance.
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Det var en dejlig hurtig samtale omkring en misforståelse og vedkommende hjalp på en god og rar måde 👍
En god samtale med en rar og kompetent medarbejder god service
Fin og som altid god behandling
Altid venlig og imødekommende betjening
Imødekommen. Fik god hjælp og vejledning. Tak. Jane😊
Venlig og gav mig en positiv oplevelse
Express Bank, located at www.expressbank.dk, is a financial institution that has been serving customers for over 35 years. Currently, the company is in the process of winding down its operations and has ceased offering new loans. While it no longer provides new lending services, Express Bank continues to support existing customers by answering frequently asked questions and facilitating loan management through their online platform. The company primarily catered to individuals seeking personal loans and credit services. With a focus on customer service, Express Bank aimed to meet the financial needs of its clients in a straightforward manner. Customers can still access their accounts, manage payments, and inquire about their existing loans through the company's digital services.
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