Excellent support and quick resolution!
I had some issues with my booking, but the team resolved everything very quickly. I’m really grateful for their fast and helpful service. Thank you!
eSky Travel has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I had some issues with my booking, but the team resolved everything very quickly. I’m really grateful for their fast and helpful service. Thank you!
Svindel, men gjort utspekulert. Dette firmaet må lære forskjell på lovlig og etisk riktig. De har lagd en nettside, som ja, sier at man er på esky sin nettside, men de har kjøpt annonseplass hos google som gir de førstetreffet, og første linja sier (f.eks) RYANAIR - BESTILL REISEN HER. Så, når man da er litt kjapp, så funker svindelen. Man går inn på nettsiden, og fyller automatisk inn info og klikker seg videre. Man er veldig nøye på å fylle inn riktig info og med å skrive inn kortnummer etc, så da blir man lurt av utformingen. De sier de er veldig tydelig, men det er ikke det første gang man er inne på siden. Det de tjener penger på er et "servicegebyr". De gjør ingenting. De har et script, som bestiller billetten for deg inne på nettsiden til flyselskapet, og som sender deg tid for å bekrefte. Om noe skjer, og du ikke kan reise, KAN du få igjen beløpet, men ikke servicegebyret. Så de lurer deg og flyselskapet. Og, les under her nå, på svaret som kommer fra de: "Vi er tydelige på at vi er et ledd mellom den reisende og flyselskaper, og det står tydelig på nettsiden at de er esky, og at det også står i terms and conditions". Seriøst bare les svaret som kommer 😂 Dette er skrevet etter svaret ble skrevet fra Esky: svarte akkurat som jeg skrev de ville.
I boght tickets to Italy with esky. The departure flights took 3 days before I was able to take off which made me miss the wedding we were attending. The airlie said I needed to go through esky for a refund since they were the company I purchase the ticets through. esky has not been helpful at all and refuses to help get me a refund. They keep dismissing me and I cant get to a erson to talk to to discuss my problem. I would NEVER use esky in my life. There is no way of communicating with them.
It is simplified and no complications with regards to filling the documents. I just love the smooth flow
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I booked to fly from Johannesburg to the Cayman Islands, a one way ticket. I paid and the transaction went off on my account. I then received an email saying that the flight has been cancelled and that I will be refunded. I waited six days since I assumed it would take that long to refund the money but nothing. I contacted them to find out about my refund and they told me that my booking was canceled due to the rejection of the card. This obviously not true, and I sent them the bank statement clearly showing that the transaction went to HAHN MIAMI INTL USA which was done on eSky. The refused to listen and refund me. The biggest mistake was booking with them. Please be careful people there are sights such as eSky that are not honest unfortunately. I'm deeply saddened by this as this was a lot of money taken. I've been contacted by eSky but they keep referring me to different people and telling me they will contact me.
Date of experience: July 20, 2023
The service and on-line platform were super and user friendly, but I experienced some difficulties contraction your agents for additional information.
Date of experience: July 20, 2023
Nice price selection! Easy booking and payment! It was a technical misunderstanding not covered in FAQ, which was finally explained and I hope everything to be fine.
Date of experience: July 19, 2023
US
One of the worst travel companies around. We made a slight error in the name on one of the tickets and gave one months notice on the error and asked for it be changed. We were assured this would be changed, and charged £100 for the change. I had to constantly email asking where the new tickets are and was assured that it was 'being processed' or 'being made our highest priority' or 'being marked urgent' or 'being taken to another department' (as if it takes much effort to change the name on a ticket). Finally, after very many emails across the month I was told 4 hours before the flight that they did not manage to process it. I did not ever receive the new tickets and my friend did not get on the flight - which cost him hundreds of pounds. On top of this, we paid for the additional service of online check-in and they simply did not provide it. When I emailed asking them about this they once again continually assured me I would be checked in, but once again they lied. Please do not bother with this company. Talking to them is like smashing your head into a brick wall... over and over again.
Date of experience: July 19, 2023
Prvi put i prošlo super. Dobro je da je sve logično i prosto...za šire mase ;)🤣
Date of experience: July 19, 2023
Gyors egyszerű foglalási folyamat, remek árértékarány előfoglalással. Remélem a becsekkolás és a repülő út is ilyen zökkenőmentes lesz! Köszönöm
Date of experience: July 18, 2023
Devo partire e ancora non mi sono arrivati i biglietti, vorrei capire se posso avere il rimborso dei soldi, o i biglietti 1269055133
Date of experience: July 18, 2023
sono trascorsi molti giorni e la mia prenotazione 2088491558 risulta ancora "attendere il pagamento". Onde evitare di rimanere senza biglietti, dato che ancora non sono stati emessi, se per voi è più facile annullarla, vi chiedo di farlo CON URGENZA.
Date of experience: July 18, 2023