Reviewers frequently report negative experiences with EpicNPC, citing customer pain points more often than praise. Common complaints include account, site, banned, even.
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A smaller set of reviewers mention positives such as good, site, website, sell. Overall sentiment is predominantly negative based on 60 reviews and an average rating of 2.1 stars.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
2.1
60
100%
+0.5
● Low
2.1 / 5 overall
=
60 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
2.3▲ 0.5
12-month avg
2.1
All-time
2.1
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Sep 24
3.0
2
Oct 24
1.0
2
Nov 24
1.0
2
Dec 24
2.4
7
Jan 25
2.0
6
Feb 25
2.6
7
Mar 25
1.0
5
Apr 25
3.0
2
May 25
2.3
3
Jun 25
3.2
9
Jul 25
1.8
5
Aug 25
1.6
10
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
Top praiseof 16 positive reviews
Website & app38%
6 mentions
Customer service19%
3 mentions
Professionalism19%
3 mentions
Reliability19%
3 mentions
“Great site, excellent quality support team”
On “Website & app” · Aug 18, 2025
Top complaintsof 41 negative reviews
Account issues54%
22 mentions
Customer service37%
15 mentions
Scam34%
14 mentions
Payment issues15%
6 mentions
“I bought an account and this was my first tranasction here”
On “Account issues” · Aug 16, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
Overall rating and review count for this company and similar companies
Very bad experience, created an account and couldn't verify since my country of origin and country of residence are different. despite my account existing for less than 1 day company refused to delete my data including my photo ID. They were reported to the correct body. Avoid giving them your data as it becomes impossible to delete it after.
PS: In reply to EpicNPC comment below, my account was open for less than a day and you refused my verification, what exactly are you need this data for ?
This is blatant refused of deleting my data for no reason at all. What reports against me are you talking about ? i wasn't verified and didn't use account as it was blocked as soon as i realized you will never verify me. What a sham ! you need 60 days to check if reports are opened on account without any interaction on your platform and less than 1 day old? Typical Data Grab and already reported to DPO for this behavior. if you value your Data and privacy Stay away from them !
PS2: I'm sorry but this is ridiculous that you need 60 days to check if my account was ever used ! You can't check who I contacted or if I posted ? Unless it's 60 days. I wonder if you even know how your service works as I can't post without verification ! How would I scam people? Nonsense excuse to hold on to data !!!
The 4.5 stars are a lie. There are other scam platforms on Trustpilot who have the same numbers of stars...about EPICNPC, the customers services are the worst ever meet. They have no logic behind, just read the terms and policy, is made by some frustrated boy. They have the right to do whatever they want, whenever they want, without any consequence, without any reason and without any logic. If you want to make your life hard, just try and convince yourself.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
They banned my Epicnpc account while i was doing a trade with a guy that was interested into buying my account, we used the Middleman service with Dopebooster and i got banned during the trade, when i passed that account info, and the Middleman also Locked my account into Steam and he tells me that i did it even tho i didnt have access on it ????????
Anachronos1996 account name
Update 11/03:
Dont use this site
The Middleman Locked my Steam Account and the email is Tied INTO HIS EMAIL, this is PURE Account THIEF and Destruction
-
as of 29 of March my Steam Account is still tied to the Middleman's email possession, and in order to change it i need to contact steam support
tonight 29 of march i contacted him and waiting for his response so i can reclaim my Account.
Talking to customer support is like talking to 2 year all kid, they will just ignore whatever you ask and keep repeating same non sense. Their site they can do whatever they want, but when you ban people without solid proof it's just recipe to put you company into grounds. Stay clear.
Completely a scam, all reviews are done by bots, scammed out of 100$ and site banned me, unable to get money back, no message back and done by their middleman.
Edit 5/2/25: took them almost 3 months to even look at this, and yet no contact. Review stands for poor service and suspected scam.
UPDATE 4: I reported the situation to the community manager on LinkedIn and they blocked me, I'll send my next message to the CEO...
An unreliable site that unfairly bans its users in order to prioritize its own sellers. This is the FIRST time I have opened an account on this site to sell an account, I listed the game account and put it at a slightly cheaper price than other sellers. I even authenticated the account I opened for the first time. I even provided my ID information. They didn't even write in the email why I was banned, this is what is written on the site right now:
"After a while, what they do is you got banned because you have opened an account before. In order to open your account, you need to have an account with at least 10 feedbacks on a different reliable site."
The place I registered just to sell a personal account is asking me for proof of registration from a similar site with many feedbacks. I asked them to show me if I have opened an account before, but they still did not answer.
Don't be fooled by the scores here, I doubt they are real, buy or sell your account from a safe place.
They closed my account after I verified my identity with the most ridiculous answers I've ever heard.
Thank You!
UPDATE REVIEW:
In response to your answer:
Do not try to justify yourself, you unjustly BANNED my account while I was trying to register to your payment system, everything is written in the first ticket. After this incident, I was immediately banned. I submitted a ticket 3 times and they could not give me a single sensible answer. They still can't give me one.
I haven't even sold anything to anyone yet and you're closing the account for no reason.
There is no dispute in the account, I did not sell to anyone, I only have 1 GAME account and I registered to sell it.
To become an verified member, you took all my credentials, my live image and made me an verified member. You can't even guarantee that my credentials are protected, then you delete my account.
UP.:2
I AM GOING CRAZY IN THE FACE OF INJUSTICE WHY SHOULD I WRITE HERE ABOUT THE UNFAIR BAN OF THE SITE I REGISTERED FOR THE SALE OF MY STUPID 1 GAME ACCOUNT I AM JUST WORRIED ABOUT THE SECURITY OF MY ID DATA, ARE YOU HAVE TOO LOW INTELLIGENCE TO UNDERSTAND THIS? IF MY ACCOUNT WAS BANNED BEFORE, WHY DID I NOT WRITE HERE OR WHY DID I NOT TICKET YOU BEFORE?
YOU ARE A BIG LIAR "I HAVE MANY ACCOUNTS, I HAVE DONE MANY THINGS", ALL OF THESE ARE LIES, THEY WRITE THESE BECAUSE THEY CANNOT FIND ANY OTHER EXPLANATION, DO NOT TRUST THEM
I REGISTERED WITH MY OWN NAME'S E-MAIL, THEY CANNOT EVEN PROVE THAT THEY REGISTERED WITH MY IDENTITY BEFORE, THEY DON'T SAY MY IDENTITY INFORMATION IS SECURE, THEY LIE AND CLAIM THAT I HAVE ANOTHER ACCOUNT, THERE IS NO SUCH THING
YOU DON'T HAVE ANY REAL PROOF, AM I STUPID? TO I AM DOING SO MUCH TO SELL MY 1 GAME ACCOUNT WITH YOUR SITE
THEY ASK FOR PROOF FROM 10 FEEDBACK ACCOUNT SALES SITES THEY MUST THINK I'M TRADING OR SOMETHING I WROTE A THOUSAND TIMES I REGISTERED WITH YOU FOR ONLY 1 ACCOUNT BUT I WISH I HADN'T BUT YOU STILL DON'T GIVE ME AN ANSWER TO CONFIRM THE SECURITY OF MY CREDENTIALS
HOW CAN I HAVE 10 FEEDBACK ACCOUNTS WHAT'S WRONG WITH YOU I DON'T EVEN HAVE 10 GAME ACCOUNTS
YOU CAN'T EVEN PROVE I COMMITTED A VIOLATION
IF THERE IS A USER READING THIS, I SWEAR TO YOU, I DIDN'T EVEN BREAK ANY RULES, THEY ARE JUST SAYING THAT TO JUSTIFY THEMSELVES
"3. On each account created they triggered many high priority alerts. Due to having many accounts all accounts were then banned."
DON'T FOOL PEOPLES, I ONLY HAVE 1 ACCOUNT, MY ACCOUNT WAS OPEN FOR 2 WEEKS, YOU BANNED ME WHILE I WAS TRYING TO REGISTER FOR YOUR PAYMENT SYSTEM
I REGISTERED WITH TRUSTPILOT JUST TO SAY WHAT THEY DID, VERIFYING MY IDENTITY IN THE SAME WAY I REGISTERED WITH THEIR WEBSITE
CONFIRM THE SECURITY OF MY IDENTITY-PERSONAL INFORMATION OR I WILL SUE YOU
Upon waiting for the activation on the account, this is the message I received.
"Oops! We ran into some problems.
You have been banned for the following reason: suspicious activity. "
I tried to appeal and this is what I get from my email..
"We are confident you are a scammer. Your unban request is denied.
Regards,
Epic NPC Team
You should avoid using EPICNPC. They have the worst customer support ever. They will ban you for no reason.
So my recommendation - don't have business with. They are not trusted site.
Using trade guardian I got scammed. I bought an account and 2 days later it was stolen back.. I reported it took 2 weeks and all they did was ban the guy.. they didn’t do their research to clear the account of any socials or other emails. I ask for refund and no response.
Got banned for suspicious payment. They didn't like my payment. Offered no other option how to pay and want rating on different sites. Also i didn't receive refund. Support wasn't helpful at all either.
Not recommend it to use.
I was banned from EpicNPC under the pretense that I was scamming users and making fraudulent chargebacks because I was selling Discord Nitro at a rate that caused me a loss of about two or three dollars temporarily, so I could better establish myself in the Discord Nitro market. I explained the reason, my method for discounted gifts, but the administrator suspected I was chargebacking. When I asked for proof, Mike, the administrator, said it did not matter, that this was not a courtroom, and that I am not innocent until proven guilty. I will not say I am not at fault, as I admit to having multiple accounts to conduct business on that website. This was wrong. But I am writing this review to show that, despite the administrator's claims of scamming, I still have no negative feedback after two years. I am sad to see this once-good site's quality drastically plummeting. I strongly advise you to search for your business elsewhere.
Edited after I saw the reply: Proof and an explanation were provided; the administrator chose to ignore them and blindly blame and defame me. Unfortunately, it seems the site's quality, as I've attested to before, is indeed decreasing. I recommend conducting your business elsewhere. You don't ban people on suspicion alone, Mike; you haven't shown any conclusive proof. EpicNPC does not investigate disputes that did not use the EpicNPC MM, or rather, their TG system, and even if they do, unless you paid using a credit card, you are out of luck. Most of the changes made are far from being consumer-friendly or seller-friendly; they have indeed continued to ignore community feedback and are becoming even greedier with each update. The site's direction has strayed too far to be redeemable.
be aware with sharing your personal data with veriff!
the previous review got hidden for no reason, so here is the duplicate, so all the nice ppl can avoid this scambin:
As of recent eNPC asks to provide personal data to 3rd party service (Veriff) to have access to site functionality again, noonetheless, every user will be able to see site content just not be able to post threads/respond if refused to provide the sensitive data. I rushed my decision and wanted to validate the info, little did i know about shady company eNPC partnered with. Once i read all the reviews and feedbacks here on trustpilot about Veriff (*cough* whooping 1.7 rating with multiple accusations in personal data trading and recent 4M$ Lawsuit-Facial Scans) - i requested from eNPC assistance on deletion of the photo of my passport/ID provided earlier on my behalf. But instead my 7yo account got banned. I used the guest account to get back on forum and leave the commend on all that situation which led to another banned account (guest one) with global moderator leaving commend (quote) "We keep the data saved unless required to be removed by law. The data ***still*** isn’t sold.". I have the screen of that post and video recording of it. Like i mention couple of times earlier - i dont trust you, your site, your partner and i dont want you to "keep my privade data saved", but we all know where its leading too (like many other ppl already mentioned in Veriff feedback section - data trading and eNPC having % from is the safest bet). I repeat again - eNPC refused to act on my behalf and request the data deletion and banned my account for no real reason, as i didnt break ANY site rules. If you care about your privacy and safety - DO NOT SHARE ANY SENSITIVE INFORMANTION WITH THESE SCAMMERS AND DATA TRADERS. If by the Monday the situation will not get solved - ill share the screen and video on social media (starting from twitter and reddit) to dismantle those frauds. Stay safe out there!
The experience was mostly positive, but the BS of the last year covered everything.
Do you think the deal with MM guarantees you anything? Nope. The buyer managed to get banned in the game before MM sent me the money. I had to fabricate(lol) a response from the CS to get paid.
Verification? Ok, no problem.
Your document was rejected because of arabic...
Ok, I understand, admins don't want to pay extra to verification provider and too busy picking their noses for manual processing.
Printed a fake DL, passed despite the admin rants on the forum.
But this is not the funniest thing. At work, we purchase databases of leaked documents from our region, just to check the people we hire. And what do you think? Found my fake there.
Increased Member Privacy?
Thanks, now I can't look at member history and check if he is sane...
Literally no one asked.
Price chandge for upgrade? Because?
Uh oh inline with our competitors.
Your competitors have better service.
Uh oh but we have a list of updates we plan to add in the near future.
Maybe you should charge for this after implementation?
Great job guys! From 1.5m to 900k visits and the loss of half of the sellers in just 3 months this is an "achievement".
Hurr durr but our statist...
Nobody cares about your "trust me bro" statistics.
I bought a Steam account on this site and i got scammed. I lost all my money and I don't get any compensation from the site. So much scammer on the site. I don't recommend for anyone this site!!!!!!!!!Keep yourself away from it!!!
Scam alert, this site is slowly degrading. Beware!
Sadly this website is now tied to playerup.com (now scam website, you just have to look at their reviews). They are trying to get me to delete my bad review on sitejabber (they scammed me) against Playerup in order to unban me even though I didn't break any rules.
Guess what? I'm not deleting my review so keep my account banned.
I am 74 years old and live in Russia. I have been using this site for 6 or 7 years, or even longer. The first time I was blocked was in 2019, when I forgot to turn off the VPN when I logged in to the site. In 2020, I registered again, linking my phone number. Since then, I have sold one game account using MM and had a 5-star rating.
A few days ago, I went to the site and saw a verification requirement for sellers. I tried to verify using my internal passport, but Veriff does not recognize it, although it indicates it on its site. After that, I used a tourist passport and verification was successful, and the data on the site changed automatically. Today, when I opened the site, I saw a notification about ID fraud and blocking my MAC address.
I understand the company's desire to protect buyers and sellers - this is the right decision. But when I sold my previous account, I realized one thing: during the account sale procedure, the company (or site) does not take any responsibility, the middleman only checks the account data and passes it from the seller to the buyer, while one of them pays a commission (often quite high). and in case of fraud or scam, the company, including the middleman, remains on the sidelines and cannot influence the return of money or access to the account. It can only block the fraudster's access to the site and apologize. Instead of implementing weakly effective methods that create the appearance of protection and lead to a decrease in the number of verified sellers with a positive sales history on the site, it is better to create a more effective method to protect both sellers and buyers during the transaction.
Tried to make an account for a purchase, but despite being in the middle of a transaction with a middleman present, the system auto banned due to "suspicious payment" of the middleman fee, with no explanation, despite it being a sucessful payment.
No explanation, no appeal, no warning, and there being a middleman representative right there.
No reason bans with no human input or basic intelligence, while scamming me out of the middleman fee I paid for, do not use this site.
Before demanding verification of account through veriff 5 stars, but now? They demand to verify through shady veriff with not good opinions your ID and selfie this is in their opinion to fight with scammers but they will also find a loophole... Normal users Has no use to risk their very personal info to be possibly breached and leaked in future for ocassional trades. I would recommend their forum before but now i advice to think thrice before "verify through veriff"
