Terrible, do not waste your money and time
Went through the process of doing the white card course. Filled out all the forms and supplied all id documents which were all approved straight away. Come time to booking a date for the course and I was then asked to supply extra documentation because apparently they couldn’t accept my visa details, after approving that, they then made me go through the id process again and made me upload more id documents and ended up having to use a bank card (thankfully edited out all the numbers). On the day of the course, the teacher was quite polite, but all up took 9 hours and I failed in the final part because of a misleading question involving a photo in which I had to list 2 hazards. Apparently “a whole in the floor” and “trip hazards” are actually “risks” not “hazards” and the specific answer they wanted was “exposure to sun”. From the photo they provided you couldn’t even tell that the work environment was outdoors. It took an extremely long time to complete the course, and had to write down A LOT of notes but when it came to actually answering the questions, there were multiple correct answers but unless you write down the specific answer they are looking for then you fail. It felt like they were extremely unhelpful and very quick to kick people out of the class if they couldn’t get things right. They were very quick to call people “incompetent” but offered no help in actually teaching us with the parts we struggled with. Completely wasted a full day that I took off work and now have to pay to do the course through another company because I will definitely not be retaking the test through these guys. Absolutely will not be recommending this company to anyone.