Review summary

Express Online Training receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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C

Customer

1 out of 5 stars
Issues with RSA course. Beware if you want to do RSA here

I purchase almost all the courses here as a bundle due to cheaper discounted price. I dont need some courses like RSA, white card etc but I dont mind doing them. And I totally agree with all the negative reviews for the RSA. I got my food safety and covid card which are very short courses. Problems come with the RSA, I get all my answers correct except for 1, yes just 1 out of 100 over questions, which is video record roleplay question 4 part 1. They said that I keep getting it wrong and then the time expires and the course is "flagged" I do not agree that I get it wrong, even I seek answer from all kind of online sources, from AI chatgpt, website like coursehero, scrib...and community page which we discuss over the question, and yet they marked me wrong after multi attempt on one question. Even their test has a lot of problems, they need to detect the exact word. Like if they need to detect "sick", you cannot type in "ill". One question about driving licence where you to determine the age, which is 6 years and 11 months old, I say the age is not more than 7 yrs old, they say my answer is wrong. Really not recommend the course, especially for RSA. Ask me to contact them to proceed further, I believe is to ask to pay more to proceed, which I did not do so. I dont need this RSA thing anyway but it clearly shows the EOT ways of operations. Not going for my RGA and white card courses that I have already paid for. Not sure if they even do refund. And one more, do it at your own free time, not really, my RSA course has 3 months limit.

吴

吴大航

1 out of 5 stars
totally rubbish course

totally rubbish course，no reasonable to abandone my course，no refund， totally rubbish，no reason， disgusting website service.

D

Daniel

5 out of 5 stars
Trainers were there to help when…

Trainers were there to help when needed. easy content. Prompt response when asked.

AB

A B

1 out of 5 stars
AVOID

I advice anyone wanting to do a ticket to find an onsite provider and AVOID this website. Could not do it onsite so had to go through the website. Once you had three wrong answers to one question you need to wait for them to call you back. I tried to call them back myself as I am working and I am not at their disposal, they just told me to wait for another email and another call. This is so wrong. Bad customer service.

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All reviews

1,000 total • Write a review

Showing 11 - 20 of 996 reviews
M
1 out of 5 stars

Absolute awful reviewing

Absolute awful reviewing, assements are tedious and retarded, the assessors are either picky or morons. And the support team is about as helpful as a baby in a construction site. Im going to give you my experience, do multiple assessments more stupid then the last, assessors think height isn't a hazard nor noise with there own words "No noise can be seen in the picture" with the context of a man on scaffolding high up in the air with just a helmet on and loose harness. Just want to remind you EOT the definition of a hazard is "an object or thing that has the potential to harm" Anyway lets say you finally complete all the assessments and want to get your results back quickly so you pay for priority. JUST FOR THE NEXT DAY FIND OUT YOUR ACCOUNT IS FLAGGED?!. So now you have to contact support which after 2 days still haven't gotten back even though on there site they say "estimate 1 business day to receive a reply" As they slowly run out the clock on my priority. Thanks Express online training. I can offically say your the worst. EDIT: Decided just to reset all my progress and wants me to do everything again without any given reason. Yeah this entire site is a scam.

Date of experience: March 20, 2025

RN
1 out of 5 stars

Absolute scam of a company- do not use

Absolute scam of a company- do not use

Date of experience: March 16, 2025

JB
1 out of 5 stars

Quite possibly the worst training…

Quite possibly the worst training company in existence. Their online white card course is hell on earth. I'd rather cut my eyes with glass than do another course from these Muppets. They actually banned my account after I paid extra money for fast tracking becuase of "too many failed attempts?". Apparently working at heights isn't a Hazzard. Excuse me? The muppets at EOT need to go back to school or do more than one day of work on a construction site becuase you wouldn't last. You're nothing but wannabes with zero real world experience. Change your god awfull white course.

Date of experience: March 14, 2025

Ew
1 out of 5 stars

Completed the course and received 0

Completed the course well before it closed. Then never heard back from them. Emailed Paula and was told pay more money to reopen it even though it had been completed before the expiry. Extremely rude customer service and didn’t receive anything.

Date of experience: March 9, 2025

DB
1 out of 5 stars

Never met someone who hates their job…

Never met someone who hates their job so much. Extremely rude, unhelpful, hangs up on you, suggests you get your white card out of a cereal box, misleading website, and misleading questions, the pictures and examples given are barely relevant to to the questions asked. Takes months to get anywhere and when you finally get to the last part you are stuck with an unpleasant assessor (Frank) who is very rude and treats you like an idiot. Save yourself the hassle and go to an actual same day white card course where the assessor’s cant be so rude face to face

Date of experience: March 6, 2025

SS
1 out of 5 stars

Being a debt collector was easier

I thought being a debt collector was bad then I had to deal with this company. Have now formally requested a refund from my bank for their misconduct. They are known to the ACCC for misleading people with their crap make sure you do your research before trusting these sites. Better yet get it from tafe that is a sure way to get it within a day. Do not be fooled by their website.

Date of experience: March 6, 2025

TN
1 out of 5 stars

Absolutely useless

Absolutely useless, don’t fall for this scam. Hidden fee’s, couldn’t be any slower, stupid long assessments, god knows how to stop recording when u finish ur video answer. Do not give these pricks ur money

Date of experience: February 28, 2025

HU
1 out of 5 stars

EXPRESS ONLINE TRAINING (EOT) SCAM AND HIDDEN CHARGES. SLOW SERVICE

Calling themselves EXPRESS ONLINE TRAINING and being very slow in reality is just part of it. Ive started my Whitecard With them since January 2025 (2nd week) and today (Feb 25, 2025) I havent reach the end of the whitecard course because the assessment is very slow to get assessed from the assessor and they have 6 steps of assessment where you cannot proceed unless you finish one after another. Each assessment will surely take atleast 3 days before it gets assessed. And if you want to make your assessment faster, you'll need to pay for extra where they call it instant assessment service. Which is considered a hidden charges.

Date of experience: February 21, 2025

R
1 out of 5 stars

One of the worst White Card training…

One of the worst White Card training websites. Don't use an online course. Do an in-person course and get it all done in one day, instead of being messed around by a website like this. You start with the mostly easy multiple-choice questions. Around 90 of them, so you already spend quite some time on this task. When you are done, you are asked to pay. All good and well, because you just did the course, right? No! After you finished your first set of questions, you are then directed to more questions, this time a set of video recordings with weird questions that the seasonal white card holders in our family couldn't even answer properly because their answers got rejected. "Talk to your supervisor about the hazards that are in the above photo?" - There are no hazards, as everything is done by safety standards. So you want me to make some up? Seems like it. I am sure a real supervisor would love to talk about that kind of stuff on the job, when there is no imminent hazard around. But here comes the spammy part, they assess your work of course. On the website they state most video recordings are graded between 1 to 3 business days, but if you want it to go quicker, please pay more! Apparently, the 24/7 support is not actually a thing either as they advertise on their website, because it still takes a while to get an email reply asking for clarification. And now, we are still waiting to hear back again to see if our second recording is actually "right" this time.

Date of experience: February 21, 2025

J
1 out of 5 stars

Assessment videos take 4+ days to review

I recently did my white card with that organization (still pending) and only had problems with them. The video skills assessment are the worst. It's easier and way faster to do it with a different company. At first you do all the online questions and after you complete them you get to the payment and think it's done. But then after you pay for it you have to do around 20 videos of answering questions and they hve to review and mark them as completed. On the website they officially say it takes them 1-3 business days to review the videos. In my case I had to resubmit some videos and it took them 4 days to review them the second time. Now I'm still waiting on the third review and it has been 4 business days. They probably just want people to pay more for their priority service👎🏼

Date of experience: February 15, 2025

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