Misleading and Lack of Transparency
Pay Before Passing: Despite the advertisement stating "pay after passing," I was required to pay before I could even begin the assessments, which doesn’t align with their promotional claim. PPE Requirement Not Clearly Disclosed: I paid for the course and extra for priority processing, only to reach the video assessment and be told I needed my own PPE to complete the task. This requirement wasn’t clearly disclosed before purchase or during the course sign-up. They also conveniently offer to sell PPE, which means I’m now expected to pay more money for something I wasn’t informed about upfront. Priority Processing Issue: I paid for priority processing with the understanding that I would have my certificate quickly. However, this was made redundant by the PPE requirement, leaving me unable to complete the course in time for a job that requires the certification. Missed Job Opportunity: Due to these delays, I will now miss out on a job opportunity that requires the White Card certification. This has caused a significant setback as I won’t be able to meet the necessary timeline. No Mention of Public Holidays: The course did not make it clear that public holidays would affect the processing times, which is crucial when you're on a tight deadline. Overall, I feel the course’s structure and communication is misleading, and I have been left in a difficult position due to the lack of transparency.