Knowledgeable and friendly.
Knowledgeable and friendly.
4.6
Excellent
999 reviews
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Review summary
E.ON Next Energy Ltd is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
So far so good, excellent communication!
So far so good, switch from BG was easy, the gas took a bit longer to switch over but I think there was a slight issue with connecting to the gas smart meter, but a quick WhatsApp chat later (on a Saturday!) and everything was quickly resolved by Lewis. Impressed with the quick communication. EV tariff from 00:00 to 07:00 is amazing as well, those extra two hours really make a difference!
Great service
Hasan was extremely helpful and efficient
Very helpful
They were very helpful and patient. Nice to speak to someone with a genuinely friendly personality. I would recommend them.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.eonnext.com
All reviews
999 total • Write a review
Showing 911 - 920 of 995 reviews
at
Provides excellent customer care with…
Provides excellent customer care with effective communication
Date of experience: July 10, 2025
Jb
Excellent customer service from the guy…
Excellent customer service from the guy on the phone, couldn’t do enough to help.
Date of experience: July 10, 2025
T
Tasha
US
My gas was turned off so contacted customer service.
My gas was turned off so I contacted customer service. I first spoke to someone named Peter. He was fantastic! He was so helpful and gave me clear instructions on how I might be able to solve my issue. I had no idea what I was doing but he was patient and so helpful! The next day I spoke to a girl called Jess, she was also incredibly helpful! She followed up from where I’d left things with Peter and helped me orangise for someone to come out. I got a call on the day to say e on would be coming soon, I think it may have been Peter on the phone or just someone with the same name but again fantastic service! The young man came out and unfortunately wasn’t able to help with my situation. But he was ever so sorry, he was so polite and tried his hardest for me. He told me what to do from there and he couldn’t have been any more helpful! I had another message from Jess would I thought was a lovely touch! I discussed with her how it hadn’t gone to plan. Fast forward to today and I’ve had another man come out to fix what they’d originally come out for last Tuesday. Again he was fantastic! He was polite and ever so lovely. He talked me through my smart meter and was unbothered by my dog barking the whole time! Jess then messaged again to see how I’d got on. I honestly can not fault any of the colleagues that I spoke with in the last few days! I work in retail so I know how challenging it can be with customers but they honestly did amazing and I really hope they get the credit they deserve because my experience was 10/10 and I’ve told so many people how good it was. They all took the stress away from me and made it all just a calm and smooth experience! I can’t hype them all up enough! Just amazing!
Date of experience: July 10, 2025
I
A pleasant informative operator.
A pleasant informative operator.
Date of experience: July 10, 2025
SJ
EON’s WhatsApp is an incredible…
EON’s WhatsApp is an incredible service, fast and efficient
Date of experience: July 10, 2025
CM
Eon staff very helpful.
The oprators/call centre staff were very patient and helpful.
Date of experience: July 10, 2025
AW
Had an issue with not receiving my…
Had an issue with not receiving my refund.It was dealt with promptly in a professional manner.Happy with the service I received.
Date of experience: July 10, 2025
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