Knowledgeable and friendly.
Knowledgeable and friendly.
4.6
Excellent
999 reviews
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Review summary
E.ON Next Energy Ltd is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
So far so good, excellent communication!
So far so good, switch from BG was easy, the gas took a bit longer to switch over but I think there was a slight issue with connecting to the gas smart meter, but a quick WhatsApp chat later (on a Saturday!) and everything was quickly resolved by Lewis. Impressed with the quick communication. EV tariff from 00:00 to 07:00 is amazing as well, those extra two hours really make a difference!
Great service
Hasan was extremely helpful and efficient
Very helpful
They were very helpful and patient. Nice to speak to someone with a genuinely friendly personality. I would recommend them.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.eonnext.com
All reviews
999 total • Write a review
Showing 851 - 860 of 995 reviews
SF
Experience was good in the end
Experience was good in the end. The beginning though wasn’t the best as Eon thought I only had one electric reading. This created a delay as something needed changing on the national database. Several days later it was sorted and I was on the EV tariff. The complaints team were excellent as they understood from the beginning what my issue was (I had previously been on an EV tariff for 3 years which their system didn’t recognise). They took ownership of the issue sorted what was required with other departments and kept me informed. Overall this could have been an awful experience but despite the initial set back it was very positive.
Date of experience: July 11, 2025
BK
Keeping the customer informed
Keeping the customer informed. Offering alternatives. Providing updated information.
Date of experience: July 11, 2025
RA
Excellent customer service from start…
Excellent customer service from start to finish, account set up in two mins , transfer seamless!
Date of experience: July 11, 2025
RB
Your colleague was very helpful and…
Your colleague was very helpful and informative in dealing with with our enquiry. First rate chap.
Date of experience: July 11, 2025
S
Nick, customer service
Nick, whi I spoke to was excellent and extremely helpful. I rang yesterday lunchtime to change my tariff. It was east and a great deal. Thank you.
Date of experience: July 11, 2025
Ma
Everything went ok but cannot send…
Everything went ok but cannot send meter readings.
Date of experience: July 11, 2025
AR
Good customer communication and care
Good customer communication and care
Date of experience: July 11, 2025
MU
Contact
The most important thing was I was able to make contact with an adviser without any of the usual problems we have today. The adviser was also very helpful.
Date of experience: July 11, 2025
KM
The difference between 2 EON Next Advisors.
To finally speak to an advisor that was competent, had empathy, professionalism and knowledgeable about the different tariffs. Jane was an excellent advisor. I spoke to her on 10th July. However, I spoke to a different advisor, last Monday 7th July, and he was hopeless. So what could be better is to train these people up in the tariffs, and learn them how to be empathic, professional, and knowledgeable. The advisor I spoke to on Monday, was no good to me, I felt confused, and let down, but thank heavens for advisors like Jane.
Date of experience: July 11, 2025
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