Review summary

E.ON Next Energy Ltd is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

✨
Based on reviews, created with AI

See what reviewers are saying

Tv
So far so good, excellent communication!

So far so good, switch from BG was easy, the gas took a bit longer to switch over but I think there was a slight issue with connecting to the gas smart meter, but a quick WhatsApp chat later (on a Saturday!) and everything was quickly resolved by Lewis. Impressed with the quick communication. EV tariff from 00:00 to 07:00 is amazing as well, those extra two hours really make a difference!

Very helpful

They were very helpful and patient. Nice to speak to someone with a genuinely friendly personality. I would recommend them.

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All reviews

999 total β€’ Write a review

Showing 821 - 830 of 995 reviews
A

Ann

US

5 out of 5 stars

It was good to be able to talk to…

It was good to be able to talk to someone and then use email to continue to resolve the query.

Date of experience: July 11, 2025

AL
5 out of 5 stars

Great customer service e-on

Great customer service. People know what they are talking about. fabulous quick service.

Date of experience: July 11, 2025

PG
5 out of 5 stars

No complaints!

Always communicate. Things fully explained on website in comprehensible, jargon-free language.

Date of experience: July 11, 2025

AQ
3 out of 5 stars

Tariffs are not the best

Tariffs are not the best. Also confusing with little difference between various rates.

Date of experience: July 11, 2025

MI
5 out of 5 stars

EOn being proactive

EOn being proactive in offering the best deal that would suit me

Date of experience: July 11, 2025

J
5 out of 5 stars

The call handler was very helpful and…

The call handler was very helpful and polite, and she answered my query.

Date of experience: July 11, 2025

H
5 out of 5 stars

Aiden was amazing

Aiden was amazing, very professional and knew exactly what the best option was for us. I was calling on behalf of my Mum and Dad and it was all very quick and straight forward. Thank you again, couldn’t fault the service.

Date of experience: July 11, 2025

L
4 out of 5 stars

Everything is easy to use and…

Everything is easy to use and understandable. The only complaint and a minor one, is that the billing could be explained in a simpler format. Ps I like the reminders of " Due Payment."

Date of experience: July 11, 2025

S
5 out of 5 stars

Charlotte is always super helpful and a…

Charlotte is always super helpful and a credit to Eon, She has made communicating with Eon a pleasure and is always courteous and helpful.

Date of experience: July 11, 2025

M
5 out of 5 stars

Advice on tariff

Fantastic friendly adviser, he helped me with everything that I needed sorting, just just can't remember the advisor name he needed a 10 star not 5.

Date of experience: July 11, 2025

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