Energy Ombudsman has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Once aware of the process and access to the online system the complaint was handled very well and I received a fast resolution from Octopus. They had shown no interest in resolving my complaint about refunding my credit balance on transferring my energy account elsewhere. The Ombudsman case definitely made them sit up and deal with it and I received a full refund and compensation for the mistakes made.
Octopus haven't completed their actions in the given time frame and have no date to do so, yet you've closed the case stating that Octopus have completed their actions! I still do not have a working gas metre since Octopus tried and failed to install a smart metre in February, 5 months ago. All I want is a metre that works so I know how much gas we are using and what I should be paying.
Excellent service and case handled in the time frame stated I was kept informed throughout the process including personal phone calls Staff always friendly and polite
Thank you team. If not for you the energy supplier would have not resolved the complaint and I would have lost £100’s
No description available yet.
Website
www.energyombudsman.org1,000 total • Write a review
After sending all evidence and confirmation of issue The ombudsman Have NO powers to resolve satisfactory Do not waste your time
Date of experience: November 5, 2024
We gave all the evidence that we had and your team worked out what octopus could not a fare result kept us informed through the stages online and phone you have taken all the stress away and we thankyou
Date of experience: November 5, 2024
US
Totally useless response from a so called regulator - they are happy to allow the energy companies to lie unashamededly and obfuscate endlessly when asked for a simple calculation. The whole industry it seems is fixed with consumers rights eroded endlessly. The regulator a paper tiger that backs the continued fiasco that is allowed to continue unchecked. Zero stars really but have to give a one to be heard.
Date of experience: November 5, 2024
*DO NOT USE* Sided with the energy company from the outset. Closed the portal to submit evidence before the cob then lied about. Would extend a deadline for the energy company but not the individual. Had the decision to send to me by the cob even though I had questions that required further investigation. Team!? I think you mean an ex employee of Eon. You are misleading customers who seek an unbiased investigation/resolution. Even looking at other trustpilot reviews and the FT you are corrupt like the FSA was.
Date of experience: November 5, 2024
Very unhelpful advisor, didn't listen to us and not happy with the investigation held by advisor.
Date of experience: November 5, 2024
Communication very good and easy to talk to
Date of experience: November 4, 2024
Absolute joke of a system is here to regulate and help consumers but British Gas customer relations said oh well we just won’t send them the call recordings of where I was sworn at and more, when the case went to the ombudsman and BG didn’t send the call recordings the case handler said I’m not here to listen to call and resolve staff issues I’m here to get the final bill sorted so completely ignored half of my complaint
Date of experience: November 4, 2024
After months of battling with my old energy company I took my complaint to the energy Onbudsman, that alone caused my previous energy company to finally listen to me and within weeks the complaint was dealt with, it was an easy process with a single point of contact so I wasn’t having to catch a new rep up, that along with the portal meant I could keep track of where my complaint was up to.
Date of experience: November 3, 2024
Assertive and quick results.
Date of experience: November 3, 2024
Fully recommend using the Ombudsman service if your energy supplier fails to respond or provide a satisfactory outcome to the issue raised with them.
Date of experience: November 3, 2024
