Energy Ombudsman has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Once aware of the process and access to the online system the complaint was handled very well and I received a fast resolution from Octopus. They had shown no interest in resolving my complaint about refunding my credit balance on transferring my energy account elsewhere. The Ombudsman case definitely made them sit up and deal with it and I received a full refund and compensation for the mistakes made.
Octopus haven't completed their actions in the given time frame and have no date to do so, yet you've closed the case stating that Octopus have completed their actions! I still do not have a working gas metre since Octopus tried and failed to install a smart metre in February, 5 months ago. All I want is a metre that works so I know how much gas we are using and what I should be paying.
Excellent service and case handled in the time frame stated I was kept informed throughout the process including personal phone calls Staff always friendly and polite
Thank you team. If not for you the energy supplier would have not resolved the complaint and I would have lost £100’s
No description available yet.
Website
www.energyombudsman.org1,000 total • Write a review
Excellent service, easy to contact and good on going communication. I would definitely recommend using the ombudsman. They have helped me resolve on going issues with British gas and its so appreciated when someone can help as despite months of trying, I couldn't get any help from British gas.
Date of experience: September 20, 2024
US
I feel the Ombudsman is relatively powerless in its ability to impart any obligation on energy companies to review and make positive changes to their policies and practices to benefit the customer. The company referred to the Ombudsman will I fear continue to deliver poor customer experiences long into the future.
Date of experience: September 19, 2024
US
I found it really refreshing to talk to someone who deals with things in a common sense way. The service they provide is invaluable when you feel you are banging your head against a wall when dealing with energy companies who stick to a script and see nothing but Black or White.
Date of experience: September 19, 2024
US
We had a horrible electricity provider who tried to steal from us. Example: They invented an estimated reading for one single month which was almost three times the total reading of our meter since 1988!!! But the Energy Ombudsman was excellent and put things right. It's really good, it's really reassuring to know that we still have a few organisations out there which protect citizens against bad companies.
Date of experience: September 19, 2024
Raised the issue of EE Broadband miss selling their ultrafast package, whilst most of the evidence was collected, they failed to miss the point. EE are selling a Product that advertises 1.6G broadband, the problem is the equipment EE supply cannot handle those speeds, yes it can take in the speed, but can only distribute 1GB at the output, therefore mis selling the product. If you search and dig into the small print it does say EE only guarantee the speeds to the hub, but what is the point in selling a product that you cant actually access these speeds. The person who was assigned the case never answered the phone, would only communicate via their messaging system, called me back once and told me to leave a message on their system if i had an issue, would not engage in any form of help / discussion, despite the Ombudsmen portal saying please contact us via phone for any queries, Pretty poor service form EE and this supposed support system Received a response to this review from the Ombudsmen, again Ombudsmen Service still miss the point, EE's supplied hardware is NOT capable of delivering the speeds advertised and the Ombudsmen service are quite happy about it! case closed as far as they are concerned!
Date of experience: September 19, 2024
