Energy Ombudsman has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Once aware of the process and access to the online system the complaint was handled very well and I received a fast resolution from Octopus. They had shown no interest in resolving my complaint about refunding my credit balance on transferring my energy account elsewhere. The Ombudsman case definitely made them sit up and deal with it and I received a full refund and compensation for the mistakes made.
Octopus haven't completed their actions in the given time frame and have no date to do so, yet you've closed the case stating that Octopus have completed their actions! I still do not have a working gas metre since Octopus tried and failed to install a smart metre in February, 5 months ago. All I want is a metre that works so I know how much gas we are using and what I should be paying.
Excellent service and case handled in the time frame stated I was kept informed throughout the process including personal phone calls Staff always friendly and polite
Thank you team. If not for you the energy supplier would have not resolved the complaint and I would have lost £100’s
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Fraud & Forgery found against an Energy Supplier. Ombudsman cannot distinguish that this is a separate complaint to my initial complaint about the supplier. In this case they are now SUPPORTING that it is ok to commit Fraud & Forgery!!!
Date of experience: November 14, 2024
US
the Ombudsman has been of great help to me. i have had months of troubles with my energy suppliers because they had been charging both me and my tenant for the same costs for more than a year. i couldn't reach a solution with them because the problem was constantly bounced from one person to another, and every time i had to explain everything again, and send proofs of payments again. after several months of difficult communications i was really out of my depth and quite distressed. i applied for the Ombudsman help and in a short time the issue has been understood and solved, so that i have received a refund from the energy company. i am really satisfied with the help the Ombudsman has given, and would advise anyone who has similar problems to get in touch with them.
Date of experience: November 14, 2024
I found that energy providers really only take your complaint seriously after involvement of the energy ombudsman.
Date of experience: November 13, 2024
Case handler showed little or no understanding of the complaint. When time is a premium to a small business, the time and effort in this process makes it very expensive.
Date of experience: November 12, 2024
After months of banging my head against British Gas’s brick wall, I decided to contact the Ombudsman. Only had to explain the issue to them once and only had to give them my evidence once. I was kept updated and a decision was reached swiftly.
Date of experience: November 10, 2024
US
Faced with total indifference on the part of my energy supplier, the Energy Ombudsman was my only way of getting them to take notice and start doing things right. Individual consumers are at the mercy of Big Business. We need people to stand up for us, which the Ombudsman office does.
Date of experience: November 9, 2024
Provided an unbiased solution to a complex problem that had taken nearly a year of trying to engage with 2 companies regarding a problem that as a customer I had very little if any understanding of!
Date of experience: November 9, 2024
After months getting nowhere with my energy provider I contacted the ombudsman and I'm so glad I did. The process was straightforward and my case was handled promptly and efficiently. Many thanks to my case handler Jason for the excellent service provided.
Date of experience: November 9, 2024
