Energy Ombudsman
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the Ombudsman really offers a great service!
the Ombudsman has been of great help to me. i have had months of troubles with my energy suppliers because they had been charging both me and my tenant for the same costs for more than a year. i couldn't reach a solution with them because the problem was constantly bounced from one person to another, and every time i had to explain everything again, and send proofs of payments again. after several months of difficult communications i was really out of my depth and quite distressed. i applied for the Ombudsman help and in a short time the issue has been understood and solved, so that i have received a refund from the energy company. i am really satisfied with the help the Ombudsman has given, and would advise anyone who has similar problems to get in touch with them.