Energy Ombudsman has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Once aware of the process and access to the online system the complaint was handled very well and I received a fast resolution from Octopus. They had shown no interest in resolving my complaint about refunding my credit balance on transferring my energy account elsewhere. The Ombudsman case definitely made them sit up and deal with it and I received a full refund and compensation for the mistakes made.
Octopus haven't completed their actions in the given time frame and have no date to do so, yet you've closed the case stating that Octopus have completed their actions! I still do not have a working gas metre since Octopus tried and failed to install a smart metre in February, 5 months ago. All I want is a metre that works so I know how much gas we are using and what I should be paying.
Excellent service and case handled in the time frame stated I was kept informed throughout the process including personal phone calls Staff always friendly and polite
Thank you team. If not for you the energy supplier would have not resolved the complaint and I would have lost £100’s
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www.energyombudsman.org1,000 total • Write a review
US
I had been going in circles for years trying to find out why my bills were so high , i finally figured it out but then could get no action out of Octopus . The Ombudsman has upheld all of my complaints and i am to be reimbursed . I found the person who dealt with my complaint approachable and very sympathetic , not allowed to say it but i felt he was on my side . Excellent service .
Date of experience: December 3, 2024
US
I've had a really positive experience using the Energy Ombudsman service. The online system was straightforward to use and the advisor friendly, clear and responsive. The outcome was achieved in the prescribed timeframe and I'd recommend the service.
Date of experience: December 3, 2024
Very easy website to use and very helpful in resolving the issues raised. Recommend to anyone having a problem
Date of experience: December 3, 2024
When a judgement is received you would expect action in the time allocated to BG by the ombudsman. 30 days is long enough but as BG had taken no action the ombudsman issued another 30 days. Still no action! Seems like the ombudsman is on the side of the fat cats. Waste of time!
Date of experience: December 1, 2024
I have had to go to the Energy Ombudsman on more than one occasion. Both interactions have been very supportive. I have appreciated their clear, thoughtful communication. Gemma & David have been very efficient. Excellent service.
Date of experience: November 30, 2024
After 2nd referral to ombudsman my smart meter issues are still not resolved even though according to the government we are entitled to working smart meters especially import to me as I am a pensioner and need to be able to monitor my usage
Date of experience: November 28, 2024
I was expecting a fair judgment, which I didn't get.
Date of experience: November 28, 2024
This was the first time I used Ombudsman service. I found it satisfactorily helpful. I would recommend that more people take advantage of the service they offer.
Date of experience: November 27, 2024
