Energy Ombudsman has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Once aware of the process and access to the online system the complaint was handled very well and I received a fast resolution from Octopus. They had shown no interest in resolving my complaint about refunding my credit balance on transferring my energy account elsewhere. The Ombudsman case definitely made them sit up and deal with it and I received a full refund and compensation for the mistakes made.
Octopus haven't completed their actions in the given time frame and have no date to do so, yet you've closed the case stating that Octopus have completed their actions! I still do not have a working gas metre since Octopus tried and failed to install a smart metre in February, 5 months ago. All I want is a metre that works so I know how much gas we are using and what I should be paying.
Excellent service and case handled in the time frame stated I was kept informed throughout the process including personal phone calls Staff always friendly and polite
Thank you team. If not for you the energy supplier would have not resolved the complaint and I would have lost £100’s
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www.energyombudsman.org1,000 total • Write a review
US
DO NOT WASTE your time with these. the energy companies fund the ombudsman service, which means the staffs wages are paid by the energy companies we are complaining about , in effect. this is a massive conflict of interest and most people will not win
Date of experience: June 4, 2025
US
Richard was awesome to deal with. He understood my concerns very quickly and was able to get answers for me. The gas company wouldn’t address my issue for over 10 months —-Richard got results within 1 month. The process was open and honest and easy to follow. Richard checked in with me to make certain I understood what was happening and why. Ombudsman services very much appreciated
Date of experience: June 4, 2025
I think it’s wast off time going u guys u have no power over big energy companies
Date of experience: June 4, 2025
I appreciated the prompt response I received from energy ombudsman team. When I reached out with my complaint the timeline for my case was clearly communicated. I felt that my case was handled impartially, and the decision made reflected a balanced view of the facts. This made me feel confident that my concerns were heard and evaluated with care. I have not received enough money to cover my losses due to the negligence of the company, but now the suppliers will have to think twice before they do such a nasty thing to any small businesses like us!
Date of experience: June 4, 2025
I am very happy with the Ombudsman service. I was getting know where with my dispute with EDF and involving the Ombudsman's service got me the resolution I wanted. Their online portal lets you view evidence submitted and reply to it and gives you timelines as to when things will progress. I would not hesitate to recommend this service to anyone in dispute with their energy supplier.
Date of experience: June 4, 2025
Everyone I dealt with wad very helpful and professional
Date of experience: June 4, 2025
Amazing service who dealt with British Gas for me and sorted the problem within months where British Gas had been ignoring my issues for nearly 12 months. Thank you.
Date of experience: June 3, 2025
My complaint was with British Gas. The complaint was signed off before the issue was resolved.
Date of experience: June 3, 2025
