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Review summary
Emerald Cruises UK receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
Although at first the price appeared high itβs not when you consider what is actually included:
Breakfast
Lunch
Dinner
Bar Snacks each evening
Beer and Wine at Lunch and Dinner
Tea/Coffee/Hot Chocolate, Cookies 24/7
Popcorn on movie nights.
Tours with excellent tour guides.
Local entertainment on board ship
Professional, friendly, hardworking staff.
We did the Danube from Budapest to Passau then a coach to Prague for 4 Days. Our trip included stops of some beautiful places with ample time to explore. Emerald is our βgo toβ river cruise company which I strongly recommend to others to give them a try.
Our Duoro river cruise was excellent.
All the staff were friendly, efficient and our every need was catered for. The bar staff were great fun. The cabin was comfortable and always kept clean and tidy. We were also impressed that a lot of the staff came from Porto.
A beautiful experience. Thank you
The cruise from starts to finish was memorable for all the right reasons. Staff, the ship, food, accomadation all wonderful. Each day different with multi choices⦠relax in board, sightsee yourself, sightsee with a guided tour or be adventurous and do an active activity. Something for everyone.
Excellent service, food and organisation. Very comfortable cabins.
Would improve it a little by having some board games available, a few more on-board activities and more books in the "library"
Waiter service was very good but sometimes a little too swift and plates removed whilst we were still chewing.
Another great cruise and in spite of very low water levels our Captain got us through. The crew on the Emerald Sun were excellent our only disappointment was the standard of dress allowed in Reflections Restaurant for Dinner, Emerald states smart casual but there were men wearing tatty shorts and also sleeveless vests which is not appropriate dress for a 5 star cruise in our opinion.
Overall the trip was excellent. Staff very attentive and helpful, boat in first class order, very clean, and the food generally was well prepared and of very high standard. The itinerary also was very good.
There were only three things that I could possibly take issue with:
1 My case took several hours to arrive in our cabin, in spite of being correctly labelled.
2 The 'port talk' in the evenings tended to be too long, and there was a lot of prompted clapping and cheering of the crew, most of whom we'ed never met at the beginning!
3 The disembarkation arrangements could have been better. Our paperwork said we had to leave our cabin by 9am on the last day, but the crew told us it had to be 8.30am. Cases also had to be packed and ready for transport at the same time, Our airport transfer wasn't until 2.30pm but at least we had use of the boat until departure time.
However, as we soon saw, all that happened to the cases was that they were taken up and left on the quayside in the open until departure. I don't know what would have happened in the event of rain.There was a lot of cases, possibly a 100? and although there was a man apparently dealing with them, I was concerned about security.
Anyone could have walked up and taken one, and would easily be presumed to be the owner.
The cases were stacked vertically, with the first row well under a metre from the edge of the harbour wall. This was unnecessary as they could easily have been placed further back. A really strong wind could, in my opinion (and I'm a sailor) have tipped the taller ones over into the water a long way below.
I appreciate that cabins needed to be cleaned and room was needed aboard to cope with new arrivals, but there must be a better way. Possibly the cases could have been stacked on deck under the awnings?
Having said all that, we have recommended the trip to others, and I would have given it 5 stars had it not been for the above points.
Robert Tompkins
Wonderful care from booking to return to airport at end of holiday.
Lovely welcome, cabin, staff friendly and helpful, food, variety of expeditions
Particularly helpful Dayna our cabin steward, Balaz the cruise director, the reception staff and Igor in the dining room.
A wonderful experience, with a friendly, professional, helpful crew. Great food and drink, amazing scenery and interesting excursions. We will definitely be making another booking as soon as we can fit it in!
Our best holiday ever, despite last nights evening meal fiasco. Cannot fault anything except your chef had a bad day on the last night of our cruise, table of 6 - had to chase up our 1st course appetiser after an hour of waiting, then 5 of our party ordered steaks, medium cooked for mains, all came out cool and steaks were cooked rare, these were sent back and returned 10 minutes later exactly the same - rare steaks, sent back again and to our astonishment were brought back after 7 or 8 minutes still the same, why was the chef sending steaks that were ordered medium out without checking them !. As I have already stated this was the only problem we encountered on our weeks cruise.
Have done two cruises with this company. Both were excellent. Well organised, lovely crew and beautiful food. Ships are well maintained and spotlessly clean. A most enjoyable holiday
We travelled on the Emerald Destiny on the Rhine last week.
Everything about the cruise was excellent
The cabin was bigger than other cruises
The staff were really friendly and efficient.
the included trips were interesting , informative and fun.
you could not complain about the food and wine both excellent,
with a good choice.
The only negative I can think of is that the coffee from the machine
was better than that served at the dining table .
We enjoyed a sunny week in the even sunnier company of our Portuguese and Brazilian crew on the Douro river aboard the elegant and comfortable Emerald Radiance. To say that nothing was too much trouble is to understate the excellent service, the diverting activities and the superb food on offer. We had a truly memorable first River Cruise with a very professional company. They made our Sapphire Anniversary very special.
We had a wonderful week with Emerald Waterways. The staff were so friendly and a credit to the company. Special mention must be made of our Cruise Director who was simply outstanding. We are already thinking of our next holiday with Emerald Waterways.
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