Emerald Cruises UK
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Overall the trip was excellent
Overall the trip was excellent. Staff very attentive and helpful, boat in first class order, very clean, and the food generally was well prepared and of very high standard. The itinerary also was very good. There were only three things that I could possibly take issue with: 1 My case took several hours to arrive in our cabin, in spite of being correctly labelled. 2 The 'port talk' in the evenings tended to be too long, and there was a lot of prompted clapping and cheering of the crew, most of whom we'ed never met at the beginning! 3 The disembarkation arrangements could have been better. Our paperwork said we had to leave our cabin by 9am on the last day, but the crew told us it had to be 8.30am. Cases also had to be packed and ready for transport at the same time, Our airport transfer wasn't until 2.30pm but at least we had use of the boat until departure time. However, as we soon saw, all that happened to the cases was that they were taken up and left on the quayside in the open until departure. I don't know what would have happened in the event of rain.There was a lot of cases, possibly a 100? and although there was a man apparently dealing with them, I was concerned about security. Anyone could have walked up and taken one, and would easily be presumed to be the owner. The cases were stacked vertically, with the first row well under a metre from the edge of the harbour wall. This was unnecessary as they could easily have been placed further back. A really strong wind could, in my opinion (and I'm a sailor) have tipped the taller ones over into the water a long way below. I appreciate that cabins needed to be cleaned and room was needed aboard to cope with new arrivals, but there must be a better way. Possibly the cases could have been stacked on deck under the awnings? Having said all that, we have recommended the trip to others, and I would have given it 5 stars had it not been for the above points. Robert Tompkins