EF Educational Tours is a leading provider of student travel programs, specializing in educational tours designed to inspire and engage young learners. The company offers a variety of curated itineraries that focus on experiential learning, allowing students to explore new cultures and environments while participating in hands-on activities. With a commitment to safety and value, EF Educational Tours aims to make travel accessible to all students, enriching their educational experience beyond the classroom.
Targeting educators, parents, and students, EF Educational Tours collaborates with subject matter experts to create immersive travel experiences that align with educational goals. Their offerings include popular tours, STEM-focused itineraries, and new travel options that cater to diverse interests and learning objectives. Through their network of experienced professionals, the company ensures that each journey is not only safe but also transformative, unlocking new potentials for students as they discover the world.
EF Educational Tours has a positive customer experience.
EF Educational Tours receives high praise for its well-organized trips and exceptional tour guides, with many reviewers highlighting the enriching experiences their children had during various tours. Customers frequently commend the professionalism and knowledge of the guides, noting their ability to engage both students and adults effectively.
Read full summaryShow less
However, some negative feedback emerges regarding specific trips, particularly concerning issues with accommodations and unexpected delays, such as a child spending 24 hours in an airport due to flight issues. Additionally, there are complaints about unclear charges and refund processes, particularly related to cruise experiences. Overall, while many people celebrate the quality of the tours and the support provided, concerns about logistics and customer service persist.
1,060 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.4
1,060
100%
● Medium
4.4 / 5 overall
=
1,060 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
4.4
12-month avg
4.4
All-time
4.4
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Jun 25
4.4
271
Jul 25
4.4
729
Aug 25
4.3
60
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 424 positive reviews
Helpful support11%
46 mentions
Customer service7%
30 mentions
Easy to use7%
30 mentions
Fast & efficient4%
16 mentions
“Our tour guide made all the difference”
On “Helpful support” · Aug 29, 2025
Top complaintsof 39 negative reviews
Pricing31%
12 mentions
Payment issues26%
10 mentions
Refund15%
6 mentions
Cancellation10%
4 mentions
“Greece trip -buyer beware”
On “Pricing” · Aug 31, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
Overall rating and review count for this company and similar companies
To be honest, the trip was amazing. There were just a few inconveniences such as the last four or five days.The air conditioning went out of the bus. We had to stop a couple of times to have a mobile mechanic work on it, not fixing the issue and we missed a couple scheduled events. Our tour guide Benedict was also amazing! He made our already amazing tour in Europe even better.
I love EF Tours. I think it is an awesome, transformative experience for teens. This trip was a bit more difficult because we switched EF reps and there was some lost communication. That coupled with the completely unfriendly school we traveled with made some parts difficult. But Greece is beautiful!!!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
It was amazing to sit back and not have to worry about the logistics of scheduling all the activities we did let alone traveling between them. Our guide was amazing and kind, as were the 3 other local guides we met with on the tour. We saw a little of a lot of things on our trip. And there is the crux; the pace of the tour moved so so fast there was not enough time to soak in and immerse ourselves in each experience. It was a bit too fast paced. We were being taken to these amazing places and it was all a whirlwind of take a few photos, and then get 10 minutes to visit a gift shop and then be bustled back onto the bus. There was so much to see that we missed out on, so it is hard to imagine thinking there should have been less stuff on our daily schedule, and yet, it would have been nice to spend more quality time at the places we were viewing.
I am glad I accompanied our child.
I would go on another tour if I was able to, but come knowing that it is very fast paced and mindful of times that kids are not supervised potentially.
Great experience. Wish the group was told when we were going to have self guided breaks in the city. Our tour lead was even unaware if we were going to have breaks. Although I had researched the cities, it would have been nice to know when those breaks were happening so I could plan accordingly.
Our tour guide was totally great. Every day out on the tours were amazing.
The only bad review is the first hotel stay. I appreciated they extended the dinner time to due to our late arrival however the showers did not have hot or warm water, the electrical outlet sparked, and the walls and doors were so thin we heard everyone using the elevator and stairs.
The experience was very good overall. Pretty smooth with the flights, planes, and trains. My daughter and niece did mention their specific tour director was pretty good. Their biggest complaint was the meals they were given. 2 out of the 3 countries visited have the best food in the world and their prepaid meals did not look and taste that high quality. So I think the meals could have been a bit more elevated. And the free breakfast at the hotels were just ok as well. After seeing the quality of some of the hotels chosen and the mostly free meal a day prepaid (breakfast free at most hotels I’m sure). I’m not totally sure about the price $5400 roughly of this trip. For our family it seemed like a good price but now that it’s said and done I’m not sure. Perhaps about $1000 less per person in my opinion. My daughter stated the travel time in between the cities was a bit long but tolerable. They did deliver the travelers back to the hotels kind of late some of the days with very early (5am) wake up calls the next day. And I know a profit has to be made by this tour company, but definitely the hotels could have been better too. We would have paid more or even been justified with the original price if they would have had done better hotels. When you travel somewhere the highlights are: the culture, learning the history, the hotel, and food. But, all in all I’m glad they both got to experience a lot of new countries in such a short amount of time. Our personal group leader was very nice but not necessarily the most trusted to send my students with again. I will say I do not believe we would use EF tours again, but we are glad of this experience.
Raul, our EF tour guide was absolutely perfect. He thought of everything, had great rapport with all our high schoolers and demonstrated a lot of knowledge about the people and places we visited.
The experience was great with the activities, but a lot of times there was very little time to have lunch and things were rushed. Also the things on itinerary were not always what we did (times were off).
Overall good experience. Meals were probably biggest reason for a 4 vs 5 star experience. Also some activities didn’t happen as promised. That being said, I do love using EF and will continue to travel.
EF Tours is great about making all the travel arrangements. This is my son's 3rd EF Tours Adventure. Some feedback he provided on this most recent trip: too many all day bus rides. This took away from the experience, especially based on the cost. Switzerland was great. Could have done with less days in Italy. The cities were incredibly too crowded, which took away from the experience. France was wonderful. Swimming in Nice was a highlight. The group dinners were not appetizing and were often not eaten which forced more food to be individually purchased. Recommend taking more spending money than you think you need for food and souvenirs.
The trip itself was great to see new things and going to places as a book yourself trip you may not experience. My only heartache from the trip were the accommodations and the busing. I understand staying cheap with hotels and that is why we share rooms, but the sterling dorms and the George and abotsford hotels were a little far fetched. The beds were awful at the dorm, no where to truly hang out everything was shut down, abbotsford hotels the staff was rude and the hotel was just gross.
The routes for busing made no sense we would travel hour and 45 minutes away from the city that we were touring the next day, having days with less bussing to and from the places you are seeing and accommodations closer to them would be beneficial and make for a better trip, when searching there were hotels that were same price but much closed. I would say in that realm the trips could use some review.
Our tour guide was amazing. He engaged both the students and adults on the tour. Student's blossomed and grew and learned and became brave and aware in so many ways. As an adult on the tour, I have no complaints that were in EF’s control. My student, however, was very unhappy about sleeping on a very uncomfortable cot which had a broken rung that then forced her to sleep on the floor instead of an actual bed for two nights. She worked hard to pay for this trip, and that was upsetting to her.
It was a great trip! Our tour guide was awesome and very knowledgeable about Iceland. The bus driver was great, felt very safe the whole trip. Great experience for parents to have a good time and watch your children have a good time and interact with other students from different states.
Our tour director and bus driver were amazing! We had a large group that did not travel lightly and the patience and understanding was impeccable. Five stars for them! I did remove a star as my daughter has a gluten allergy and her dinner options were limited to chicken curry 3 of the days with 2 being back to back.
EF Educational Tours is a leading provider of student travel programs, specializing in educational tours designed to inspire and engage young learners. The company offers a variety of curated itineraries that focus on experiential learning, allowing students to explore new cultures and environments while participating in hands-on activities. With a commitment to safety and value, EF Educational Tours aims to make travel accessible to all students, enriching their educational experience beyond the classroom.
Targeting educators, parents, and students, EF Educational Tours collaborates with subject matter experts to create immersive travel experiences that align with educational goals. Their offerings include popular tours, STEM-focused itineraries, and new travel options that cater to diverse interests and learning objectives. Through their network of experienced professionals, the company ensures that each journey is not only safe but also transformative, unlocking new potentials for students as they discover the world.