Laura was fantastic
Laura was fantastic. She was very helpful, friendly and knowledgeable.
Useful
Share
DLG LEGAL SERVICES LIMITED
Reviews 455•
4.0
Business Services4.0
Great
455 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
⭐
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
4.0
Great
455 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
DLG LEGAL SERVICES LIMITED receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
✨
Based on reviews, created with AISee what reviewers are saying
The man I spoke to was so nice and…
The man I spoke to was so nice and explained things really well what I was unsure about, he was very professional and so nice and polite.
Useful
Share
Customer Feedback
Lisa was really helpful throughout the duration of my claim, she always reassured me whenever I was worried and continued to have my best interest at heart. Really appreciate all the help and couldn’t thank her enough!!
Useful
Share
I have had a really good experience
I have had a really good experience with DLG Legal Services. Always prompt with their communication and well informed. Dealt with a few people within the team and they have all been great. Recently Graham Dent dealt with the case and he was also very good and professional.
Useful
Share
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.dlglegalservices.comAll reviews
455 total • Write a review
Showing 191 - 200 of 451 reviews
HJ
Case resolved.
My queries were followed up effectively and efficiently. Always courteous, Damola explained things clearly and was very helpful, even when the other side closed the case, he made sure it was reopened.
Useful
Share
DJ
Asli made things happen!
I'd started to lose hope until Alsi took over my case and actually made things happen. Previous case handlers were inconsistent, changed too often and were generally unresponsive but Alsi completely revolutionised the process. From day one of dealing with Asli, things started to move and we were quickly able to reach a settlement that was agreeable to all parties. Asli even managed to get the DLG accounts department whipped in to shape when they were slow to pay me the money owed. Thank you Asli, you got everything moving, you were always professional, responsive, courteous, sympathetic and polite - 5 stars isn't enough for you! DLG themselves I'm not that impressed with. They seemed to lack any desire to conclude matters, the payment ended up being late, just felt like any other solicitors firm I've used really. They are the default legal firm for my insurance company so I used them as the policy covered their fees.
Useful
Share
RM
Initial call went very well
Initial call went very well. Scott Newton seemed knowledgeable and helpful.
Useful
Share
ST
Totally appalling no update…
Totally appalling no update unprofessional no support or help then when put in complaint make up the fact as they see it if you have a policy with direct line go somewhere else as only interested in your premiums
Useful
Share
SA
Flight refund success
I had always paid a small amount extra on our house insurance for Legal Protection and so decided to ask DLG Legal services to act for us in relation to the cost of unfulfilled flights, incurred during the COVID crisis. (We had at the time booked flights with a third party and not direct with the airline, which meant we needed to come to agreement with this travel company regarding credits for our cancelled journey). It has been a long, and at times frustrating, process but our solicitor, Dusan’s, patience has paid off and our claim has been successful. He has at all times been extremely prompt to answer our questions on how the legal process works, and quick to follow up with the other party who seemed intent on avoiding and delaying the process howsoever they could. We are very grateful to Dusan and to his colleagues who worked on the claim initially.
Useful
Share
RS
Road accident case
Hi my case has been going on for approximately 3 years and have been passed through different sections and case handlers. However, the last case handler/solicitor, Ms Lucy Flynn, I found to be very proactive and professional, both with her first introduction on taking on my case, advice thereafter and general information as to the progress of the case. Ms Flynn has been dedicated and has always available, be it a small query or a worrying thought. I found her to be professional and understanding. Should the need ever rise again, (I hope not), I would definitely approach Ms Flynn directly for advice. I appreciate her hard work and in providing good service in knowledgeable and appropriate manner. DLG is very lucky to have Ms Flynn as one of their solicitors.
Useful
Share
SM
Deon at DLG has been a great help…
Deon at DLG has been a great help throughout this whole process. I am very grateful for all his help, support and advice.
Useful
Share
MH
Siobhan Robson Stewart Lee Hooper SL/02663534
Hi Siobhan, I hope you are well. I realise that it is easy to give you a glowing report based on the outcome of compensation via the MIB. I intend to write what I believe is true since you took over this case. To whom it may concern: My occupation is still in the financial services industry and is approaching 40 years service. Although I am 72 years old, I am still regulated by the Financial Conduct Authority. My experience in dealing with clients problems, goals and financial matters has given me a wealth of experience and a duty of care to my clients, which brings me to Siobhan. Siobhan has been from the very start of this claim, very professional and totally reliable. Without her assistance I believe this case would still be ongoing. Whenever she informed me she was going to do something relating to this case, she did it. It was so refreshing that Siobhan was assigned to this case that I had every confidence in her. In my experience DLG Legal Services are very fortunate to have her. Your truly, Ron Hooper (Stewart's father).
Useful
Share
Sf
I am happy with phone call
I am happy with phone call, detailed explanation, understanding of the situation, fully explained the timescale of process,
Useful
Share
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.