I spoke with Stella and she was very…
I spoke with Stella and she was very good she advice me with positive response which I need much appreciated her work.
Useful
Share
4.8
Excellent
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Crystal Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
✨
Based on reviews, created with AISee what reviewers are saying
The days of travel agents is not over...
I thought the days of travel agents was over, but Crystal Travel proved that they are alive and fully functioning. My contact was Sergio who was kind and patient with me. I had a lot going on and wouldn't call him back when we'd agreed to speak. But once I locked in he and his manager Munir were EXCELLENT. They helped put together an itenary for India, so that I could take my mother and daughter to Agra and the Taj Mahal, then head south to Kerala. It was like speaking to friends you'd met at a dinner party, they not only suggested places for me to visit, but also provided photos as we spoke. I had to adsk them to stop as I was on the brink of handing in my notice so that I could visit all the wonderful places they suggested. I'm very happy with the service, as I wouldn't be able to focus on putting together the itenary they did, which includes flights, hotel, a guide and driver, meaning that from as soon as we land we'll be looked after until we're dropped back at the airport. I'm so grateful and excited to go on this adventure. Thank you Sergio and Munir for all your efforts.
Useful
Share
I had a superb experience with you…
I had a superb experience with you guys… The man Sandy has helped me so much from booking my tickets and helping me with other stuff… I am really happy and extremely satisfied with his service
Useful
Share
Very clear and prompt service.
Very clear and prompt service. Knowledgeable and very professional.
Useful
Share
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.crystaltravel.co.uk
All reviews
1,000 total • Write a review
Showing 201 - 210 of 996 reviews
NE
Caroline was very professional booked…
Caroline was very professional booked with the company a few times brilliant people thanks
Useful
Share
R
India trip
I booked a couple of international tickets to Delhi, India. I rang Crystal Travel for the first time and spoke to James Smith. James handled my call/enquiry with excellent customer service. He was so polite and patient. He has excellent communication skills which made me feel at ease and comfortable. Thank you so much James. Will definitely keep Crystal Travel’s number in my mind for my next trip. Thank you so much.
Useful
Share
GK
Freya was very professional
Freya was very professional, prompt and tailored to our needs.
Useful
Share
SS
Spoke to Freya
Spoke to Freya, she was so hopeful and I got what I asked for. Thank you and wish you all the best.
Useful
Share
IM
I just booked a flight for the first…
I just booked a flight for the first time with Crystal Travel. As a frequent flier I usually book my flights online but I had a question about a flight they had on offer. Harris McCoy answered my call and proceeded to give me the best service I have ever had from a travel agent ever. He was attentive, professional and very polite and reassuring. I would highly recommend using them and will also do so in the future.
Useful
Share
BP
Sandy was really helpful
Sandy was really helpful . Great guy with excellent communication skills. Will definitely use crystal travel again. Thnx to sandy and team. Cheers 👍
Useful
Share
ao
The best travel agency I’ve known with…
The best travel agency I’ve known with the best staff ready and happy to assist. Mr Ronald, special thanks to you. You are a great guy, thanks for your service. Highly recommended, keep it up. Mr Augustine, a happy client
Useful
Share
DC
Helpful
sam jones is top employee and he helped me a lot when flight cancellations were occurring
Useful
Share
BS
A really good experience with Crystal…
A really good experience with Crystal travels easy to communicate and salute to "muneer" a really good behavior man appreciate your job i will book my future tckets with you guys thanks alot❤️
Useful
Share
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.