I spoke with Stella and she was very…
I spoke with Stella and she was very good she advice me with positive response which I need much appreciated her work.
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4.8
Excellent
1,000 reviews
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Review summary
Crystal Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
The days of travel agents is not over...
I thought the days of travel agents was over, but Crystal Travel proved that they are alive and fully functioning. My contact was Sergio who was kind and patient with me. I had a lot going on and wouldn't call him back when we'd agreed to speak. But once I locked in he and his manager Munir were EXCELLENT. They helped put together an itenary for India, so that I could take my mother and daughter to Agra and the Taj Mahal, then head south to Kerala. It was like speaking to friends you'd met at a dinner party, they not only suggested places for me to visit, but also provided photos as we spoke. I had to adsk them to stop as I was on the brink of handing in my notice so that I could visit all the wonderful places they suggested. I'm very happy with the service, as I wouldn't be able to focus on putting together the itenary they did, which includes flights, hotel, a guide and driver, meaning that from as soon as we land we'll be looked after until we're dropped back at the airport. I'm so grateful and excited to go on this adventure. Thank you Sergio and Munir for all your efforts.
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I had a superb experience with you…
I had a superb experience with you guys… The man Sandy has helped me so much from booking my tickets and helping me with other stuff… I am really happy and extremely satisfied with his service
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Very clear and prompt service.
Very clear and prompt service. Knowledgeable and very professional.
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Company details
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Contact info
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Website
www.crystaltravel.co.uk
All reviews
1,000 total • Write a review
Showing 161 - 170 of 996 reviews
SP
Ned Stark was very informative and…
Ned Stark was very informative and professional.
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RJ
Quick response, and Cheaper travel options.
I received in-the-moment support from the team over the phone during weekend. Also, the response time was quicker than others. They solved the issue within an hour. Also, crystal travel has different flight options such as bags and without bags. Also they suggest alternative dates for the travel in cheaper rates. This feature is absent in other booking sites. I recommend people to use their services. The only things i suggest to improve is web interface. This should be more interactive.
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P
Thank you Stella
I want to sincerely thank Stella for her outstanding assistance with my flight ticket booking. She was professional, patient, and incredibly helpful throughout the entire process. Her attention to detail and prompt responses made everything smooth and stress-free. Truly grateful for such excellent service!
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DM
Amazing service and really talked me…
Amazing service and really talked me through all options. Was patient and not rushing which is good.
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S
Thank you Joy.
As the summer travel bookings become more costly I can only say thank you to Crystal Travel for sourcing me the best priced tickets on the market for the time that I need to travel. I have used this company for years and as per usual my go to agent Joy Wilson produces the goods. Thank you Joy, you are an asset to Crystal Travel and all of us who book through you.
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T
Sid Morgan is great travel agent
I recently booked flight tickets to Sri Lanka through Crystal Travels after my sister recommended them to me. I worked with an agent named Sid Morgan, and I have to say, the entire experience couldn’t have been smoother. Sid provided a quote that matched what I found on popular sites like Skyscanner and Cheapflights — but with an added bonus: he secured a 40kg baggage allowance for the same price, which none of the other websites offered. Another great perk is Crystal Travels’ flexible payment plan, which lets you lock in the lowest fare but pay at your convenience anytime before your travel date. I genuinely can’t recommend this company enough — their service is exceptional and almost too good to be true.
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MD
Excellent customer service good…
Excellent customer service good communication skills and very helpful. Good man. Aron, I appreciate you Thank you so much.
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CD
Super and professional help from Garry
Garry was really helpful. I was concerned that I had somehow paid a ticket and didn't have the seat confirmed. He was reassuring and helped me secure a seat during peak travel time. I was in a state and he was very calming and supportive.
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