You can do the whole booking together
You can do the whole booking together. Flights, cruise etc.
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4.6
Excellent
1,000 reviews
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Review summary
Cruise1st is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Fantastic personal service.
Fantastic personal service.
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Great service
Great service
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Excellent customer service
Excellent customer service
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Company details
Information provided by various external sources
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Website
www.cruise1st.co.ukAll reviews
1,000 total • Write a review
Showing 691 - 700 of 996 reviews
A
What an unbelievably poor experience
What an unbelievably poor experience! From when we first came across Cruise1st on Sky TV and then finding out about their YouTube channel and live stream, we were really looking forward to booking with Cruise1st. Their after sales service has made me never want to book with Cruise1st ever again. Even a manager call from ‘Lisa’ was appalling. She never even had the decency to look at our email chain complaint with customer service and gave stock, generic answers to our questions. Personal touch is non-existent and very poor customer service. I only ask that she goes through my email chain with customer service to see why we needed to complain and to answer from that. A poor service all round and a bitter bitter disappointment. I hope their calls are recorded and someone senior both looks at my email chain ASKING for help, not demanding as she mentioned in the manager call and someone senior also listens to the manager call.
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Mc
Very polite ,and told me very that I…
Very polite ,and told me very that I wanted to know
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DH
Customer service was great
Customer service was great. I'm forgetful and not great at organisation. Well called to book and the agent on the phone a Ms Idaac was amazingly helpful and went out of her way to make the booking process easier for me
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RS
James was very helpful and most…
James was very helpful and most knowledgeable. It was a pleasure to book our cruise through him.
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DP
Suzanne was very helpful recommending…
Suzanne was very helpful recommending options
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