Crui.se is exceptionally well-rated by customers. Customers particularly appreciate service and professional.
First time we have used crui.se and it certainly won’t be our last . From our initial contact to booking the Danube river cruise ,all my questions were answered and Rebecca couldn’t have been more professional dealing with me A credit to the company
Would definitely recommend booking with CRUI.SE and we will be booking our next river cruise with them as well. We were initially helped by Rachel who sent us 4 quotes and tailored our requirements each time until we found the one that suited us best. When we rang to book, Rachel was unavailable but Carley helped us and was up to speed with what we wanted to book. She was friendly, helpful and polite. At no point during the enquiry process did we feel pressurised into booking. They sent the quotes and then waited for us to decide. Their prices are amazing and they managed to get our river cruise price below that of TUI themselves. All our flights and transfers are included. The deposit was paid efficiently and we received instructions on how to pay the final bill.
Have spoken to Raechel over the last few days and that lady gives you confidence in her knowledge of the trip that you are requesting and get a good conclusion It was worthwhile to go outside the box of thinking you don't always have to go direct to the travel company selling the same product Well done Crui.se
Rebecca Mann handled our recent booking of a river cruise travelling up the Danube next June . She answered any questions we had and made the whole process very easy so we are very happy with the service received so far from Crui.se. I'm sure we will have more questions as the date of our holiday gets nearer but we're confident that they will be addressed and that we're in safe hands with this agent
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Just booked a river cruise with Avalon and Rachel was extremely efficient and prompt in securing and excellent deal with them. My wife and I have sailed with Avalon twice before which enabled Rachel to obtain a considerable discount. We are looking forward to yet another high quality river cruise with Avalon. Thank you Crui.se.
Rebecca was patient, helpful and not pushy - answering all my endless questions. She gave us the option to reserve the cabin we were interested in whilst we made our minds up, having dithered for some time! Not cruising until next year - but trust all the details will run smoothly nearer the time.
Found Rachael very helpful and gave us another option of River Cruise, of which we hadn't thought of. Advised us of which cabin/deck, for us to choose. Hence making the booking, the following day. Would certainly recommend. When booking another River Cruise - would certainly contact yourselves.
This is my first River Cruise, and only my second solo trip, so to say that I was apprehensive would be an understatement. Rebecca, their rep,guided me to a suitable cruise and answered all of my concerns, giving me time to digest everything and do my own research before making my decision. Hopefully my trip down the Danube on AmaSonata will be everything I wish for and more. Well done Cru.se for your Customer Service.
Came across Crui.se when trying to find a Danube cruise to take in my 70th bithday.. Very impressed with the help Rachel gave me throughout the booking process. Reassuring to know that she is just a phone call away should I need any help and/or support.
First time booking with this company. Rachel was excellent, couldn't do enough for you. There was a little misunderstanding re the river cruise, however it was sorted out swiftly & fairly. Problem solving is always important, I was very impressed.
Excellent experience. The lady that dealt with our enquiry was very helpful and got us the right cabin on the cruise that we wanted and at a good price. She was also courteous, got back to us with answers to our queries and always rang when she said she would.
I came upon crui.se whilst looking for a Danube river cruise. I was fortunate as Rachel phoned me back straight away. The price was very competitive and Rachel was extremely helpful, nothing too much trouble.
I recently booked a cryise for 4 of us. It has been made so easy and we look forward to the trip. Rebecca was so helpful.
Excellent service from Rebecca - and a better deal than booking direct.
