Crui.se is exceptionally well-rated by customers. Customers particularly appreciate service and professional.
First time we have used crui.se and it certainly won’t be our last . From our initial contact to booking the Danube river cruise ,all my questions were answered and Rebecca couldn’t have been more professional dealing with me A credit to the company
Would definitely recommend booking with CRUI.SE and we will be booking our next river cruise with them as well. We were initially helped by Rachel who sent us 4 quotes and tailored our requirements each time until we found the one that suited us best. When we rang to book, Rachel was unavailable but Carley helped us and was up to speed with what we wanted to book. She was friendly, helpful and polite. At no point during the enquiry process did we feel pressurised into booking. They sent the quotes and then waited for us to decide. Their prices are amazing and they managed to get our river cruise price below that of TUI themselves. All our flights and transfers are included. The deposit was paid efficiently and we received instructions on how to pay the final bill.
Have spoken to Raechel over the last few days and that lady gives you confidence in her knowledge of the trip that you are requesting and get a good conclusion It was worthwhile to go outside the box of thinking you don't always have to go direct to the travel company selling the same product Well done Crui.se
Rebecca Mann handled our recent booking of a river cruise travelling up the Danube next June . She answered any questions we had and made the whole process very easy so we are very happy with the service received so far from Crui.se. I'm sure we will have more questions as the date of our holiday gets nearer but we're confident that they will be addressed and that we're in safe hands with this agent
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Our first time using Crui.se and very happy with the service from Rebecca who was helpful and professional. Would be quite happy to recommend to others.
From the first enquiry to the final booking the experience with Crui.se has been so refreshing in their way they treat the customer in a friendly but proffesional way with no question unanswered with special mention to Rebbeca Mann that dealt with our booking , I'm sure though as a team all deserve praise .Well done Crui.se
Rachel Peers was excellent is helping us book our Danube river cruise ,she's so friendly yet professional & was very patient with all our questions as we haven't been on a river cruise before & never such a small boat. Her guidance helped us choose the correct cruise, she's as asset to Crui.se,we enjoyed her bubbly personality & genuine wish to help in any way possible Thank you Rachel
Rebecca dealt with our river cruise booking. We were very pleased with the whole process. Communications were excellent and prompt. Very nice professional people to deal with.
We were searching for a Danube cruise and I came across CRUI.SE by chance. From that moment, meeting representative, Rebecca Mann, every question that I asked, was responded to in detail within 24 hours. All the components for the trip came together like a jigsaw puzzle. We were drawn to the new vessel, fresh and modern cabins, the onboard offerings, itinerary, tours and ultimately, the competitive price, compared to other cruise companies. We are very much looking forward to the experience in October, 2025.
I booked our cruise with Rebecca, there was lots of questions from us about flights, cabins dietary requirements. These were all handled with patience, courtesy and addressed effectively. A personalised and friendly service.
Excellent customer service from Rachel. She informed me of all aspects of the package and also the exclusions so I was fully aware of the deal. She found a price better than other sites I tried and it made booking the cruise a very easy task and I would be happy to use her servicers and the firm again
Rebecca was very helpful and her overall service great. Definitely recommend using Cruise. I am so looking forward to my trip
Whilst fact finding for our once in a lifetime trip to India, we came across Crui.se and Rachel. From the moment we spoke we knew we would be booking our trip! Our questions (even the odd ones) were answered with such passion and the desire to make the customer feel at ease shone through. We feel very reassured that we are in safe hands and we know Rachel will be part of our experience.
Very good service - fast response to emails and very efficient/knowledgeable staff - a pleasure to deal with. Highly recommend.
