Crui.se is exceptionally well-rated by customers. Customers particularly appreciate service and professional.
First time we have used crui.se and it certainly won’t be our last . From our initial contact to booking the Danube river cruise ,all my questions were answered and Rebecca couldn’t have been more professional dealing with me A credit to the company
Would definitely recommend booking with CRUI.SE and we will be booking our next river cruise with them as well. We were initially helped by Rachel who sent us 4 quotes and tailored our requirements each time until we found the one that suited us best. When we rang to book, Rachel was unavailable but Carley helped us and was up to speed with what we wanted to book. She was friendly, helpful and polite. At no point during the enquiry process did we feel pressurised into booking. They sent the quotes and then waited for us to decide. Their prices are amazing and they managed to get our river cruise price below that of TUI themselves. All our flights and transfers are included. The deposit was paid efficiently and we received instructions on how to pay the final bill.
Have spoken to Raechel over the last few days and that lady gives you confidence in her knowledge of the trip that you are requesting and get a good conclusion It was worthwhile to go outside the box of thinking you don't always have to go direct to the travel company selling the same product Well done Crui.se
Rebecca Mann handled our recent booking of a river cruise travelling up the Danube next June . She answered any questions we had and made the whole process very easy so we are very happy with the service received so far from Crui.se. I'm sure we will have more questions as the date of our holiday gets nearer but we're confident that they will be addressed and that we're in safe hands with this agent
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We haven't been on a river cruise before, but we were soon able to book a Danube Cruise for next October thanks to cru.se Rebecca was very knowledgeable and patient and has answered all our queries - which cabin to choose, dinner arrangements, drinks package - and even suggested wisely that we do the cruise the other way round, i.e. from Budapest to Passau rather than starting from the north, as this would be more convenient for us. We wanted an extra two nights in Munich at the end of the trip, and so Rebecca arranged the air flights to match. Nothing was too much trouble, and she promptly replied by email to any queries we had. We booked with confidence and are delighted with our choices.
Being new to river cruising, we had little knowledge of what was involved. Fortunately we chose to book with Crui.se and are grateful that we did. Rebecca was very knowledgeable and professional and fully explained all the options available to us taking into account our needs. She has a pleasant and friendly disposition and nothing was too much trouble for her. Thank you Rebecca. Mr L Lee
We have had many river cruises but this was our first booking with Crui.se Rebecca our cruise consultant was very helpful and nothing was too much trouble. We knew our late request would probably end up with "nothing available" but Rebecca quickly came up with 2 options which met our requirements. Rebecca made the booking process very easy. We are very happy with everything so far. We are looking forward to our cruise in August.
We have been on several river cruises before but this was the first time we had booked with crui.se. We dealt with Rachel, who was extremely helpful and patient in taking us through the booking process. The offer price for the Danube cruise that cru.se was able to offer was very attractive. We're very much looking forward to going on the cruise in October.
The booking arrangements for our Danube River cruise went very smoothly thanks to excellent attention from Alfie and Rachel / Rebecca. I have purposely not reviewed shortly after booking in March 2024 for a June cruise because I wanted to include a few words about the cruise. Alfie recommended 2 particular cabins saying one was preferable to the other because of it being on the better side of the ship. He was correct! Very good advice. The cruise itself was outstanding. A very nice ship (Avalon Envision); extremely attentive staff (of many nationalities all speaking English); cruise manager, Ana Gimenez, excellent; all food of a high standard, variable with different dinner menus each day; onshore expeditions well conducted by English speaking guides with amazing knowledge of German, Austrian, Hungarian history; transport arrangements on time. There was an initial problem not attributable to Avalon: the River Danube was fast flowing, very high (having flooded Passau some 7 days previous to our trip) so the ship had to sail from Linz, not Vilshofen. Linz is 2 days / night cruising downriver from Vilshofen. The cruise manager (and possibly others) had to coordinate the arrival in Linz of 147 passengers from various parts of the world at the required time at the ship. This was done, no mean achievement considering that many people had already departed from their homes.
Now we have booked the Cruise we can’t wait for the day to arrive and set off to experience and see the lovely sights on our Danube River Cruise. Also thanks to Rachel to guide us and helping us to make the right decision and answering our endless questions with humour and patience. It was a pleasure booking with you and we will let you know how it went when we come back. Barbara and Steve A.
We were looking to book a river cruise in France. Crui.se were advertising an Emerald river cruise, I contacted them and spoke with Rebecca who was very efficient in providing a number of deals to consider. We chose the one that suited us best and Rebecca arranged the cruise quickly and efficiently. Would recommend crui.se. Martin
