Review summary

Crabtree Property Management has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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Based on reviews, created with AI

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AM

Alex M

1 out of 5 stars
These people are crooks

These people are crooks, plain and simple. Extracting ever-increasing sums money under threat of legal action, then providing literally no services in return. Constant churn in our allocated "property manager" with no handover from one to the next, promises broken, invoices never materialise, meetings never happen, emails not answered, out-of-office replies giving no indication of when they may return. I cannot understand how they are legally allowed to charge fees for "management" when no manager is in place, how is that not theft?

AP

Ajit Patel

1 out of 5 stars
NEVER TRUST THIS JOKERS

NEVER TRUST THIS JOKERS, Still waiting for them to refund me £42.50 for a car park key fob, always pass the buck from pilliar to post. despite having paid them back in April AVOID THEM AT ALL COST.

A

Anonymous

1 out of 5 stars
Absolute disgrace, DON'T use them

Absolute disgrace and I will never live in any building run by them, ever again. They are so incompetent I cannot believe they survive. Our once lovely development is overgrown, infested and overrun with flytipping/drug dealing. Crabtree rarely open emails and even after 2.5 years don't recognise me as a leaseholder. I've been literally begging them to let me pay my service charges but they just ignore. I help out with our resident's association and when going through the annual accounts/charges there are so many errors and overcharges it is unbelievable. I'm not sure if they're crooks or just completely useless. Please someone go undercover and make an exposé on them as I've no idea what they do all day - certainly isn't managing anything, they couldn't run a bath

P

Paul

1 out of 5 stars
Staff Lie!

Contacted the out of hours on 9th May as I was issued a parking ticket despite my disabled badge being clearly displayed, was told that it would be sorted, now received a debt recovery bill for £170 and have spent 1 hour on the phone but no one has answered as yet!

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All reviews

346 total • Write a review

Showing 61 - 70 of 342 reviews
TL
1 out of 5 stars

Horrendous company

Horrendous company. They ripped us off for four years, obstructing attempts to maintain our development by avoiding every attempt to have resident meetings until forced legally. Walked off with our fees and provided virtually no services. Don’t appoint them.

Date of experience: February 1, 2025

CC
5 out of 5 stars

Thank you for your very prompt service

I had an issue with the lock to the building. I called Crabtree Property Management and spoke to Naina. She was very responsive and sent someone to fix the issue the same day. Thank you for your very prompt service.

Date of experience: January 31, 2025

C

CT

US

1 out of 5 stars

Finally we are rid of these thieves

Finally we are rid of these thieves. For the last four years they have stolen money and done absolutely nothing for our development, even now we have found out they cancelled numerous contracts but still charged us year after year. We tried addressing this with them countless times and every time we were ignored. I see on many reviews someone replying from Crabtree asking for more information but that’s just false, they have all the information they need and needed but provided no services. To the point they lied and said a contractor had fixed the fire doors when they were NOT fixed, leaving my families lives at risk as we were not able to get out of the building should there have been a fire. Diabolical, lying and rude company. Avoid at all costs. Please don’t bother replying to this as it’s just face value and u don’t mean what you write.

Date of experience: January 30, 2025

C
1 out of 5 stars

DO NOT WORK WITH CRABTREE PROPERTY…

DO NOT WORK WITH CRABTREE PROPERTY MANAGEMENT! Crabtree managed our block for 5 years and it has been a painful 5 years. Little to no services provided leading to estate falling in to disrepair. Absolutely no communication from anyone within the organisation about service charge increases or complaints raised. One meeting with the director after years of complaints and still no actual answers to where money has been spent, apologies for lack of response and services provided and no resolve for any issues raised in the meeting. Thankfully we have managed to escape the nightmare of Crabtree now after months of hard work from directors within the block. Within weeks we have had better communication and services than we had in 5 years with Crabtree.

Date of experience: January 30, 2025

YC
1 out of 5 stars

Not values or ethics company.

Crabtree is a horrible company with no core values or ethics. For the last four years, we have been paying administration fees to them, and they keep increasing these fees beyond reasonable limits. We started paying £1,300, and a few years later, it rose to £3,000 without any valid reason. Despite this, they fail to perform basic tasks such as cleaning or maintenance. It took me months to gather evidence against them, yet they didn’t even offer an apology. Their ridiculous complaints system escalated to Number 10, but I never received a response. Please avoid buying from or getting involved with this company, as the law unfortunately protects these types of scammers.

Date of experience: January 30, 2025

AB
1 out of 5 stars

Absolutely shocking

Absolutely shocking. Took a surplus of cash from me, charged me for services already cancelled. Allowed a new development to fall into disrepair. Scammers. If you're thinking about signing up to their services don't. We fought tooth and nail to get them removed eventually.

Date of experience: January 30, 2025

P
1 out of 5 stars

Zero star review

Just google ‘Crabtree Property Management’. The pictures say it all. Thank god we booted out these thieves. I would take any 5 star review with a massive pinch of salt.

Date of experience: January 30, 2025

AT
1 out of 5 stars

Honestly

Honestly, it is very sad to see how this company stills money from hardworking people in London. Crabtree is a very dishonest company, and the service is nonexistent despite all the money we have paid over the years. I have seen buildings deteriorate due to a lack of proper administration. However, one thing they are very good at is imposing ridiculous charges to take more money from us. We removed this company by voting and joined another management company

Date of experience: January 30, 2025

PR
5 out of 5 stars

A point of contact we can rely on

Naina Tailor recently helped arrange some maintenance work for our property. Despite being a team member down, which put more pressure on her, she resolved our requests swiftly, especially when it came to unfinished work by contractors. It's good to have a reliable point of contact like Naina when it comes to property management.

Date of experience: January 30, 2025

J
1 out of 5 stars

Shocking.

Honestly. Where do I begin. Since Crabtree have taken over the service of our estate. The decline is heart breaking and they continue to up the charges each year, with absolutely no return. They even decided to send back dated invoices which aren't valid under the 18 month rule. The estate has a massive rodent issue and lets not mention the gardening.. Emails are either ignored or a reply isn't at a timely manner especially from then finance team. We've had one meeting since they took control, to which the call was muted so the leaseholders couldnt speak & was so badly managed, with the aggressive 'director' being extremely unprofessional. Something seriously needs to be done

Date of experience: January 27, 2025

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