Review summary

Crabtree Property Management has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

Based on reviews, created with AI

See what reviewers are saying

AM
These people are crooks

These people are crooks, plain and simple. Extracting ever-increasing sums money under threat of legal action, then providing literally no services in return. Constant churn in our allocated "property manager" with no handover from one to the next, promises broken, invoices never materialise, meetings never happen, emails not answered, out-of-office replies giving no indication of when they may return. I cannot understand how they are legally allowed to charge fees for "management" when no manager is in place, how is that not theft?

AP
NEVER TRUST THIS JOKERS

NEVER TRUST THIS JOKERS, Still waiting for them to refund me £42.50 for a car park key fob, always pass the buck from pilliar to post. despite having paid them back in April AVOID THEM AT ALL COST.

A
Absolute disgrace, DON'T use them

Absolute disgrace and I will never live in any building run by them, ever again. They are so incompetent I cannot believe they survive. Our once lovely development is overgrown, infested and overrun with flytipping/drug dealing. Crabtree rarely open emails and even after 2.5 years don't recognise me as a leaseholder. I've been literally begging them to let me pay my service charges but they just ignore. I help out with our resident's association and when going through the annual accounts/charges there are so many errors and overcharges it is unbelievable. I'm not sure if they're crooks or just completely useless. Please someone go undercover and make an exposé on them as I've no idea what they do all day - certainly isn't managing anything, they couldn't run a bath

P
Staff Lie!

Contacted the out of hours on 9th May as I was issued a parking ticket despite my disabled badge being clearly displayed, was told that it would be sorted, now received a debt recovery bill for £170 and have spent 1 hour on the phone but no one has answered as yet!

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All reviews

346 total • Write a review

Showing 301 - 310 of 342 reviews
MC
1 out of 5 stars

Avoid at all costs.

Complete lack of communication except for payment demands. Crabtree just ignore your emails. What service they do provide is of poor quality and the absolute minimum they can get away with. The many negative reviews here and elsewhere are 100% in line with my experience. Update: over a week later and still no reply...

Date of experience: July 14, 2021

N
1 out of 5 stars

Absolutely poor management company

Absolutely poor management company. Cannot commit to any time scales to giving the cost remediation for the Colindale pulse & edition developments. Which residents have now been waiting for over a year! Really badly managed .! I would rate lower than 1 star if possible.

Date of experience: July 12, 2021

PB
5 out of 5 stars

A speedy and satisfactory conclusion

I had to contact Crabtree Property Management in relation to a wrongly issued Parking charge. I was then promptly contacted by Mr Hussain Karimzadeh the assistant property Manager, he immediately contacted CPM the car park management company who control the parking on the development where I live. He pointed out that they had made a mistake in issuing the penalty charge notice to me, they immediately rescinded the ticket. I was very impressed with the speed and the way with which Mr Karimzadeh dealt with my problem.

Date of experience: July 10, 2021

HC
1 out of 5 stars

Update on Crabtree Management

Update on Crabtree Management. My brother has Multiple Sclerosis, Crabtree manage the block he lives in, or is trapped in. So far Crabtree is stating by law Directors of the block do not have to install or pay for a small ramp at the front door to the flats to enable his wheelchair to get up the step! How can this be a fair and honest company? Why wouldn't they be expected to help the disabled where they can? My brother can hardly walk anymore, due to this he cannot get out alone or without his sticks and his wheelchair, if there is a fire he is also trapped, how can they be so cruel to a disabled man. Remember this post, the only way to get the message out there is to tell everyone how appalling this is!!! A message to the Directors, this could be your child or sibling in the future, this could even be you!

Date of experience: July 7, 2021

AK
1 out of 5 stars

Absolutely awful property management…

Absolutely awful property management company. Zero communication, never reply to emails even when you constantly chase, don’t care about helping leaseholders, constantly put up prices yet we get nothing for this and then fail to explain why the increase. Doing absolutely nothing to help with cladding - no details on funding progress, no details on when remedial works will start, no interest in supporting leaseholders through an incredibly stressful period. Tell different people different information. Just horrendous. If you’re looking at a property that they manage - avoid it! I’ve given one star because I had to but if I had a choice, id give zero.

Date of experience: June 30, 2021

C
5 out of 5 stars

Clear and efficient communications…

Had a really quick and clear exchange with Lina. While I didn't get exactly what I wanted, I got a clear explanation in a polite and thoughtful way. This led to a compromise that felt satisfactory.

Date of experience: June 26, 2021

FR
1 out of 5 stars

Really shocking experience.

Really shocking. They never answer the phone and all one gets is an answering service. When leaving a message or sending an e-mail, they do not call back or reply to e-mails.

Date of experience: June 23, 2021

A
5 out of 5 stars

Useful and responsive

Crabtree have been useful and responsive on many occassions - especially Lina!

Date of experience: June 22, 2021

eh
4 out of 5 stars

prompt help and good management of our…

prompt help and good management of our block in West Hampstead

Date of experience: June 18, 2021

MA
1 out of 5 stars

Shocking

0 communication in almost 6 months is not acceptable by any measure. After many emails enquiring about our cladding issues as a matter of urgency and also 3 months of enquiring about remedial works due after a burst water pipe we still have NO response from several people at Crabtree Property Services. We as a collective have never experienced such incompetence and complete disregard from a management company.

Date of experience: June 17, 2021

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