Review summary

Crabtree Property Management has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

Based on reviews, created with AI

See what reviewers are saying

AM
These people are crooks

These people are crooks, plain and simple. Extracting ever-increasing sums money under threat of legal action, then providing literally no services in return. Constant churn in our allocated "property manager" with no handover from one to the next, promises broken, invoices never materialise, meetings never happen, emails not answered, out-of-office replies giving no indication of when they may return. I cannot understand how they are legally allowed to charge fees for "management" when no manager is in place, how is that not theft?

AP
NEVER TRUST THIS JOKERS

NEVER TRUST THIS JOKERS, Still waiting for them to refund me £42.50 for a car park key fob, always pass the buck from pilliar to post. despite having paid them back in April AVOID THEM AT ALL COST.

A
Absolute disgrace, DON'T use them

Absolute disgrace and I will never live in any building run by them, ever again. They are so incompetent I cannot believe they survive. Our once lovely development is overgrown, infested and overrun with flytipping/drug dealing. Crabtree rarely open emails and even after 2.5 years don't recognise me as a leaseholder. I've been literally begging them to let me pay my service charges but they just ignore. I help out with our resident's association and when going through the annual accounts/charges there are so many errors and overcharges it is unbelievable. I'm not sure if they're crooks or just completely useless. Please someone go undercover and make an exposé on them as I've no idea what they do all day - certainly isn't managing anything, they couldn't run a bath

P
Staff Lie!

Contacted the out of hours on 9th May as I was issued a parking ticket despite my disabled badge being clearly displayed, was told that it would be sorted, now received a debt recovery bill for £170 and have spent 1 hour on the phone but no one has answered as yet!

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All reviews

346 total • Write a review

Showing 291 - 300 of 342 reviews
SM
1 out of 5 stars

Disgusting company I don’t know how…

Disgusting company I don’t know how they are still going. Property managers never reply to anything. The MD knows exactly what is going on but chooses to ignore. All staff and rude and unhelpful. We are still waiting for our service charge from April it is now September! No hallway painting since the building was up, no gardening, no window cleaning. No replies. Just awful. Please don’t use this company.

Date of experience: September 26, 2021

C
2 out of 5 stars

Charge a fortune to register with them

Charge a fortune to register with them. Charge a lot of money for the maintenance. Provide very little for the money

Date of experience: September 23, 2021

J
1 out of 5 stars

The WORST company we have EVER had to…

The WORST company we have EVER had to deal with in our whole lives. They owe us £650 and are refusing to refund any money. Absolute scammers!!!!!!!!! The managers and complaint “managers” are unprofessional, rude and the most unhelpful people I have ever come across in my whole entire life. I can’t even believe they are able to get away with this thing they call “customer service”?!?!?!? They don’t know what customer service is!!! Nobody is willing to help, they do not ever answer the phone, they do not reply to emails, they’re communication is non existent. If you are looking at buying somewhere where Crabtree are the management company, AVOID AVOID AVOID!!!! I can’t express enough how awful these people are, I would be embarrassed to work for them.

Date of experience: September 21, 2021

A
1 out of 5 stars

AVOID! AVOID!

An awful company. Sending us letters with an increase in fees year on year with no proper explanation as to why.. they're con artists. Communication is the worst possible. You might get an email response a month later if you're lucky. When you finally get a response, you're being told that my email has been forwarded to another colleague as they do not manage this department anymore. So you're waiting another month for an email response from the new person. The poorest service I've ever encountered in my life. They should be prosecuted. Have requested more then 5 times for them to fix the building doors and three years later, nothing has been done. They did send out an engineer twice and they haven't fixed anything. Avoid!

Date of experience: August 25, 2021

MF
2 out of 5 stars

Security fail

This review is based on the fact that in 18 months we’ve only had one serious issue, and I’m afraid it was handled pretty poorly. The security door to our block was taken off its hinges and it took 10 days even to instal a temporary replacement. I appreciate that sub-contracting brings its own complications but for something as fundamental as security this is unacceptable.

Date of experience: August 19, 2021

M

Meg

US

5 out of 5 stars

Outstanding Service by Mr Hussain Karimzadeh

Mr Hussain Karimzadeh, the assistant property Manager, was very efficient and responsive in solving all the matters I brought to his attention in the previous week. He replied to emails promptly outlining what he was going to do solve the matter and when he was going to do it. He kept me posted throughout and circled back to ensure I was satisfied. Having been a leaseholder for nearly 10 years, I am pleased with his customer service and commitment. Hussain, thank you for your service and commitment. It is very much appreciated and warmly received by the leaseholders.

Date of experience: August 13, 2021

EW
5 out of 5 stars

Bins

Fantastic help from Hussain.

Date of experience: August 10, 2021

KB
5 out of 5 stars

Complained about the bin store

Complained about the bin store, resolved in 48 hours. What more could I say?

Date of experience: August 5, 2021

g
4 out of 5 stars

A Breath of Fresh Air

I’ve been dealing with Hussain for a few weeks now and I have to say that he has been a pleasure to work with. The issues that I have raised have been looked in to swiftly and have been addressed within a couple of days. We have had a fair bit of fly tipping around our bins which, after I brought it to Hussain’s attention, was cleared up within 24 hours. There are also ongoing issues with the pathway lights which, although not yet solved, were looked at very quickly when I brought the issue up. Whilst there are still issues that need addressing, Hussain’s attitude and quick interventions have been a breath of fresh air and have made all the difference when it comes to reaching out to Crabtree.

Date of experience: July 26, 2021

SS
5 out of 5 stars

Mr Hussain Karimzadeh

Mr Hussain Karimzadeh is a breath of fresh air. The previous property manager at Crabtree did nothing to fix broken guttering and downpipe causing water damage inside my flat. Hussain was extremely diligent, polite and engaging to resolve the issue. He managed to get out contractors on the same day to evaluate the problem and gave a date when the repairs will be done.

Date of experience: July 21, 2021

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