Review summary

Crabtree Property Management has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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Based on reviews, created with AI

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AM
These people are crooks

These people are crooks, plain and simple. Extracting ever-increasing sums money under threat of legal action, then providing literally no services in return. Constant churn in our allocated "property manager" with no handover from one to the next, promises broken, invoices never materialise, meetings never happen, emails not answered, out-of-office replies giving no indication of when they may return. I cannot understand how they are legally allowed to charge fees for "management" when no manager is in place, how is that not theft?

AP
NEVER TRUST THIS JOKERS

NEVER TRUST THIS JOKERS, Still waiting for them to refund me Β£42.50 for a car park key fob, always pass the buck from pilliar to post. despite having paid them back in April AVOID THEM AT ALL COST.

A
Absolute disgrace, DON'T use them

Absolute disgrace and I will never live in any building run by them, ever again. They are so incompetent I cannot believe they survive. Our once lovely development is overgrown, infested and overrun with flytipping/drug dealing. Crabtree rarely open emails and even after 2.5 years don't recognise me as a leaseholder. I've been literally begging them to let me pay my service charges but they just ignore. I help out with our resident's association and when going through the annual accounts/charges there are so many errors and overcharges it is unbelievable. I'm not sure if they're crooks or just completely useless. Please someone go undercover and make an exposΓ© on them as I've no idea what they do all day - certainly isn't managing anything, they couldn't run a bath

P
Staff Lie!

Contacted the out of hours on 9th May as I was issued a parking ticket despite my disabled badge being clearly displayed, was told that it would be sorted, now received a debt recovery bill for Β£170 and have spent 1 hour on the phone but no one has answered as yet!

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All reviews

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Showing 311 - 320 of 342 reviews
F
1 out of 5 stars

If Crabtree manages it, walk away from it.

I'm going to make it real simple: If you're going to buy a property and it's managed by Crabtree, walk away from it. This property management company is so bad, that people are considering taking a hit and selling their property for less than they paid for (because of course the cladding hasn't been fixed). But that's how desperate some people are. So how bad are Crabtree? About a 15% hit on your property value that's how bad. I could give you some examples. But then they'll know where I live and try to threaten me because that's what they do. They threatened people to try and keep them silent. While they do nothing to fix any problems. So trust me on this: If you show up to a place and it's being managed by Crabtree, just walk away. On one more thing: notice how the reviews here are either one star (the majority) or five star? What does that tell you? I don't know if the five-star reviews are fake. But the discrepancy is interesting don't you think? Especially when the five-star reviews name check employees. I guess they have to inflate their overall rating somehow...

Date of experience: June 11, 2021

Sr
1 out of 5 stars

Absolutely despicable company

Absolutely despicable company, money for nothing awfully managed with made up figures.

Date of experience: June 10, 2021

A
4 out of 5 stars

Thanks to Rachel - Efficient repair and communication

I was pleasantly surprised when I reported the lock to the main building was broken and within hours it was fixed and I had a reply. Thank you to Rachel! Similar to other recent reviews, this was way better than my previous experiences reporting repairs when I wouldn't get replies or see anything get fixed. Hope the new level of service keeps up so I can give 5 stars in the future.

Date of experience: May 25, 2021

SB
5 out of 5 stars

Lina helped me with my enquiry…

Lina helped me with my enquiry expediently . very helpful and fast reply. thanks again

Date of experience: May 21, 2021

DS
4 out of 5 stars

Good job, they have redeemed themselves!

Initially, I was not happy with Crabtree's management of the communal areas where I reside and found them extremely painful to deal with, however I have noticed a huge improvement in the last 12 months since Lisa took over as Property Manager and since Lina has taken over her role. Despite COVID, they have been quick to action issues that previous property managers just did not take seriously even though those issues were having a detrimental impact on the mental health of myself and other residents. They have really reassured me that they care about the development and its residents and I hope that Crabtree continues to operate in this way.

Date of experience: May 14, 2021

cy

c y

US

5 out of 5 stars

Thank you

Thank you Lina & team for your kind understanding and help !!!

Date of experience: April 29, 2021

J

JB

US

5 out of 5 stars

Thank you Lina !

Having lived in my property for nearly 4 years, I have noticed a welcomed and very much appreciated improvement in service over the last 12 months since Rachel & Lina took over the account. I find them extremely accommodating and have no issues in the time or manner with which they respond to my queries and or requests raised in my apartment block. It has greatly improved our quality of life and our overall residential experience. Thanks !

Date of experience: April 23, 2021

C
5 out of 5 stars

Professional, efficient and amazing service

Over the last 5 years Clive Winton has been extremely helpful, professional and supportive when dealing with any problems. He has answered emails promptly and dealt with any issues in my block efficiently. Thank you!

Date of experience: April 14, 2021

EI
5 out of 5 stars

Service with a smile

Very quick responding to calls and emails, friendly and professional team always happy to help! Highly recommended

Date of experience: April 7, 2021

JB
4 out of 5 stars

Greatly improving with new staff

After having a bad experience historically with Crabtree to date we have recently had exceptional service in our Colindale development from Rachel & Lina. We had a site tour and they have been very prompt to fix and address my concerns. Great job guys - keep it up!

Date of experience: April 1, 2021

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