Review summary

Crabtree Property Management has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

Based on reviews, created with AI

See what reviewers are saying

AM
These people are crooks

These people are crooks, plain and simple. Extracting ever-increasing sums money under threat of legal action, then providing literally no services in return. Constant churn in our allocated "property manager" with no handover from one to the next, promises broken, invoices never materialise, meetings never happen, emails not answered, out-of-office replies giving no indication of when they may return. I cannot understand how they are legally allowed to charge fees for "management" when no manager is in place, how is that not theft?

AP
NEVER TRUST THIS JOKERS

NEVER TRUST THIS JOKERS, Still waiting for them to refund me £42.50 for a car park key fob, always pass the buck from pilliar to post. despite having paid them back in April AVOID THEM AT ALL COST.

A
Absolute disgrace, DON'T use them

Absolute disgrace and I will never live in any building run by them, ever again. They are so incompetent I cannot believe they survive. Our once lovely development is overgrown, infested and overrun with flytipping/drug dealing. Crabtree rarely open emails and even after 2.5 years don't recognise me as a leaseholder. I've been literally begging them to let me pay my service charges but they just ignore. I help out with our resident's association and when going through the annual accounts/charges there are so many errors and overcharges it is unbelievable. I'm not sure if they're crooks or just completely useless. Please someone go undercover and make an exposé on them as I've no idea what they do all day - certainly isn't managing anything, they couldn't run a bath

P
Staff Lie!

Contacted the out of hours on 9th May as I was issued a parking ticket despite my disabled badge being clearly displayed, was told that it would be sorted, now received a debt recovery bill for £170 and have spent 1 hour on the phone but no one has answered as yet!

Company details

Information provided by various external sources

No description available yet.

Contact info

All reviews

346 total • Write a review

Showing 281 - 290 of 342 reviews
GW
3 out of 5 stars

Hussain was amazing sorting out a new…

Hussain was amazing sorting out a new permit for me. Really swift emails and always so polite. Would be more than happy to speak to him again. However when talking to other members of the team eg reporting an issue with the intercom which was beeping and keeping me up all night this wasn’t fixed for 10 days. Just depends who you speak to and what issue you’re having.

Date of experience: November 9, 2021

MA
4 out of 5 stars

Hussain was very quick & helpful

Hussain was very quick in calling the roofers to fix the leak in the kitchen coming through the spotlight. many thanks

Date of experience: November 8, 2021

AD
1 out of 5 stars

I have never experienced such customer…

I have never experienced such customer service. I have remained a polite customer despite the relentless chasing of the conveyancing department. However, today I have been advised that I could currently lose my buyer because of Crabtree. I have been passed from pillar to post for almost six weeks with no answers. I am honestly devastated.

Date of experience: November 8, 2021

HM
1 out of 5 stars

Worst customer service

Worst customer service, by the Crabtree team. We are about to lose the property at the last minute because of the highly unprofessional and improper work processes of crabtree management in sending across a simple document required by the conveyancing team. Its a shame that your team are really not aware of who their director is to get the relevant signatures. ​You are the reason for our property being slipped away from our hands. We had to lose all the hard earned money in the process till date, all credit goes to you. In this digital era, its such a disgrace on you that you could not get a single document signed from more than 2 months, despite several follow ups from more than 2 different teams. Take a pat on your backs for the crappy Service you provide

Date of experience: November 1, 2021

MI
5 out of 5 stars

Kindness and efficiency

I can say, without any doubt, that Hussein has been brilliant, kind, efficient and extremely competent. He was very prompt at replying my emails and he is very attentive. I had some issue in my property and Hussain couldn’t have been more helpful.

Date of experience: October 26, 2021

M
5 out of 5 stars

Ask for Hussain if you want help!

Hussain Karimzadeh was brilliant in helping me sort out my problems quickly and kept me posted by phoning me to update me. I'm mentioning him by name because he's the first person I've dealt with at Crabtree who was helpful and knowledgeable.

Date of experience: October 22, 2021

JB
5 out of 5 stars

Prompt resolution

I’ve ordered a new key for the security door. Hussain was very responsive and quickly sorted it for me. Very happy with the service provided.

Date of experience: October 14, 2021

M

May

US

5 out of 5 stars

Prompt efficient friendly!

Prompt efficient friendly!

Date of experience: October 6, 2021

KD
5 out of 5 stars

Excellent service with speedy responses…

Excellent service with speedy responses to my email enquiries. Hussain also acted very quickly when I highlighted certain problems so they were sorted without delay. Always friendly and helpful I recommend this service.

Date of experience: October 5, 2021

AD
5 out of 5 stars

I made an e-mail query

I made an e-mail query, and Hussain called me on the telephone straight away, and over the next couple of e-mails after we switch to a written formal request, the matter was completely and fully resolved. It was a wonderful experience, and high service standards. I am extremely happy, thank you.

Date of experience: October 5, 2021

Previous1•••282930•••35Next page

The CrowdTrust Experience

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.