Review summary

Crabtree Property Management has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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Based on reviews, created with AI

See what reviewers are saying

AM
These people are crooks

These people are crooks, plain and simple. Extracting ever-increasing sums money under threat of legal action, then providing literally no services in return. Constant churn in our allocated "property manager" with no handover from one to the next, promises broken, invoices never materialise, meetings never happen, emails not answered, out-of-office replies giving no indication of when they may return. I cannot understand how they are legally allowed to charge fees for "management" when no manager is in place, how is that not theft?

AP
NEVER TRUST THIS JOKERS

NEVER TRUST THIS JOKERS, Still waiting for them to refund me Β£42.50 for a car park key fob, always pass the buck from pilliar to post. despite having paid them back in April AVOID THEM AT ALL COST.

A
Absolute disgrace, DON'T use them

Absolute disgrace and I will never live in any building run by them, ever again. They are so incompetent I cannot believe they survive. Our once lovely development is overgrown, infested and overrun with flytipping/drug dealing. Crabtree rarely open emails and even after 2.5 years don't recognise me as a leaseholder. I've been literally begging them to let me pay my service charges but they just ignore. I help out with our resident's association and when going through the annual accounts/charges there are so many errors and overcharges it is unbelievable. I'm not sure if they're crooks or just completely useless. Please someone go undercover and make an exposΓ© on them as I've no idea what they do all day - certainly isn't managing anything, they couldn't run a bath

P
Staff Lie!

Contacted the out of hours on 9th May as I was issued a parking ticket despite my disabled badge being clearly displayed, was told that it would be sorted, now received a debt recovery bill for Β£170 and have spent 1 hour on the phone but no one has answered as yet!

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All reviews

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Showing 251 - 260 of 342 reviews
RK
4 out of 5 stars

Dear Crabtree I would like to take this…

Dear Crabtree I would like to take this opportunity to appreciate the service provided by Amtoj Grewal. It was so unique that I wanted to take the time to write a review. It was a refreshing change. He responded to every query, followed up and called back to provide an update. This kind of personalized response to a client is sadly increasingly a thing of the past so it was really appreciated and I am grateful he works for you and that in future I can call him with queries and follow up. With best regard. Rubina Khan, Flat 22A, Odeon Parade, Isleworth TW74RL

Date of experience: May 4, 2022

IH
2 out of 5 stars

Are you a management company?

Lack of communication and response from basic emails, failure to deal with a flytipping situation and now basement garage door and communal lift broken. Garage door has had leaseholders email them and no timeframe offered meanwhile someone without a fob is using my car parking space you can’t even make it up

Date of experience: May 3, 2022

J
5 out of 5 stars

good communication

I had a few times communicated with Lina Meza, the Property Manager to help me solve some issues. So far, I think we had good communication. She has a very positive and good attitude and is patient to reply to my questions. Usually, I can receive a reply from her during the day.

Date of experience: April 27, 2022

SD
4 out of 5 stars

Satisfied resident

As a resident of a property managed by Crabtree, I was impressed with the speed of their response to my email and was satisfied with their reply. The issue I raised was fixed in a timely manner.

Date of experience: April 25, 2022

AA
1 out of 5 stars

Would not recommend.

Would not recommend. Crabtree was our property management company for years. Just awful. Nothing ever got done such as painting and gardening. Most emails were ignored. Thankfully, we have changed to a new management company now who are amazing!

Date of experience: April 21, 2022

c
4 out of 5 stars

Customer service

Customer service is good.Hussain Karimzadeh was very helpful and friendly

Date of experience: April 12, 2022

M
1 out of 5 stars

Angry and frustrated!!

Staring to agree with previous reviews. Our house sale is about to fall through because Crabtree have not responded to enquiries and that is the only thing holding up the process. If our house sale falls through we will probably lose our new build house. Angry and depressed sums up my feelings!!!! Have tried phone calls, email etc.

Date of experience: April 7, 2022

A

AB

US

5 out of 5 stars

Excellent and fast service

Naqeeb Hussain at Crabtree Limited worked incredibly fast and installed a stair rail for a vulnerable resident with mobility difficulties. Excellent work!

Date of experience: April 5, 2022

MA
5 out of 5 stars

Crabtree have always been helpful for us

Crabtree are always helpful in getting my issues resolved. In the past Nick has been very helpful and also Lina Meza whom has resolved my concerns promptly.

Date of experience: April 1, 2022

cd
5 out of 5 stars

Mrs dattani

Hussain Karimzadeh is very prompt and resolves issues thoroughly

Date of experience: March 30, 2022

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