Review summary

Crabtree Property Management has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

Based on reviews, created with AI

See what reviewers are saying

AM
These people are crooks

These people are crooks, plain and simple. Extracting ever-increasing sums money under threat of legal action, then providing literally no services in return. Constant churn in our allocated "property manager" with no handover from one to the next, promises broken, invoices never materialise, meetings never happen, emails not answered, out-of-office replies giving no indication of when they may return. I cannot understand how they are legally allowed to charge fees for "management" when no manager is in place, how is that not theft?

AP
NEVER TRUST THIS JOKERS

NEVER TRUST THIS JOKERS, Still waiting for them to refund me £42.50 for a car park key fob, always pass the buck from pilliar to post. despite having paid them back in April AVOID THEM AT ALL COST.

A
Absolute disgrace, DON'T use them

Absolute disgrace and I will never live in any building run by them, ever again. They are so incompetent I cannot believe they survive. Our once lovely development is overgrown, infested and overrun with flytipping/drug dealing. Crabtree rarely open emails and even after 2.5 years don't recognise me as a leaseholder. I've been literally begging them to let me pay my service charges but they just ignore. I help out with our resident's association and when going through the annual accounts/charges there are so many errors and overcharges it is unbelievable. I'm not sure if they're crooks or just completely useless. Please someone go undercover and make an exposé on them as I've no idea what they do all day - certainly isn't managing anything, they couldn't run a bath

P
Staff Lie!

Contacted the out of hours on 9th May as I was issued a parking ticket despite my disabled badge being clearly displayed, was told that it would be sorted, now received a debt recovery bill for £170 and have spent 1 hour on the phone but no one has answered as yet!

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All reviews

346 total • Write a review

Showing 261 - 270 of 342 reviews
H

HC

US

5 out of 5 stars

Great customer service from Ekemini

Great customer service from Ekemini. She has been our property manager for a few months now and has always been very prompt at replying to emails when issues arise and always keeps me updated.

Date of experience: March 29, 2022

AG
5 out of 5 stars

Hussain was friendly and helpful

Hussain was friendly and helpful

Date of experience: March 16, 2022

AC
5 out of 5 stars

Great customer service

Lina was very prompt coming back to my email. Lina is helpful and anticipates customer's needs.

Date of experience: March 11, 2022

GS
5 out of 5 stars

Best service I’ve had from Crabtree

Scott from property management was fabulous yesterday - sorted my problem quickly and efficiently whilst keeping me informed at all times. Thank you! Had previously found customer service a little rude and unhelpful but everyone I spoke to yesterday was great which makes me think they are really stepping up.

Date of experience: March 4, 2022

LC
1 out of 5 stars

Still waiting

Yes, Jane I am sure you did.He did sent me an e-mail saying that nothing can be solved for now and that the company that I was waiting for 1 month and a half asked for £10000 to solve the problem and I still need to wait( 2 months and a half and still waiting) .I am not sure how this si my fault but here I am, waiting after another almost 1 month.Shame shame shame. Extremly slow and ridiculous process.

Date of experience: March 1, 2022

A

AM

US

1 out of 5 stars

A truly woeful company

A truly woeful company. I would avoid buying a property with anything associated to Crabtree at all costs. Even after we have sold our property 12 months ago (which was delayed by 3 months due to their inaccurate management pack), paid their final statement for the period of ownership, they still continue to send bills for future periods and don’t reply to correspondence. They are now sending harassing and threatening demands for payment. How can the be trusted when they can’t even get the fundamental basics correct? Agree with others below 1/5 is beyond generous for this shambles of a company.

Date of experience: February 20, 2022

t
1 out of 5 stars

THE WORST COMPANY

I have no words for just how incompetent this company is. The issues are too many to be listed and can be left for up to a year without dire problems being resolved. Fees continue to rise astronomically yet service remain very poor & to crown it all the customer service are utterly unhelpful! Honestly, the positive comments here shock me & believe we are talking about 2 different companies!

Date of experience: February 16, 2022

c
4 out of 5 stars

Had problem of satellite signal on Sky…

Had problem of satellite signal on Sky Q. It was initially difficult to pin down the staff in charge of managing the communal dish on the property. But once I got Scott and Asil on email, they were swift in arranging an Engineer to visit. And the Engineer who came on the appointed day did a very good job and added an amplifier to get signal to my flat. Well done.

Date of experience: February 15, 2022

SV
1 out of 5 stars

Crabtree is managing the block of flats…

Crabtree is managing the block of flats I live in. They are a nightmare to deal with. The whole month of January I have been without a lift, despite paying handsomely for service charge and still, they think they are doing enough, just because they post a few notices here and there when they are fed up with us complaining. Why can't I give 0 starts?? 1 star is way too good for this lot.

Date of experience: February 1, 2022

MJ
1 out of 5 stars

Absolutely terrible they charge a…

Absolutely terrible they charge a fortune and response is dreadful broken doors windows leaks some neen like it pre pandemic..Still not dealt with ..what am I paying for ..yes £ 8.000 management fees....

Date of experience: January 28, 2022

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