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Review summary
Crabtree Property Management has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
These people are crooks, plain and simple. Extracting ever-increasing sums money under threat of legal action, then providing literally no services in return. Constant churn in our allocated "property manager" with no handover from one to the next, promises broken, invoices never materialise, meetings never happen, emails not answered, out-of-office replies giving no indication of when they may return. I cannot understand how they are legally allowed to charge fees for "management" when no manager is in place, how is that not theft?
NEVER TRUST THIS JOKERS, Still waiting for them to refund me £42.50 for a car park key fob, always pass the buck from pilliar to post. despite having paid them back in April
AVOID THEM AT ALL COST.
Absolute disgrace and I will never live in any building run by them, ever again. They are so incompetent I cannot believe they survive. Our once lovely development is overgrown, infested and overrun with flytipping/drug dealing. Crabtree rarely open emails and even after 2.5 years don't recognise me as a leaseholder. I've been literally begging them to let me pay my service charges but they just ignore.
I help out with our resident's association and when going through the annual accounts/charges there are so many errors and overcharges it is unbelievable. I'm not sure if they're crooks or just completely useless.
Please someone go undercover and make an exposé on them as I've no idea what they do all day - certainly isn't managing anything, they couldn't run a bath
Contacted the out of hours on 9th May as I was issued a parking ticket despite my disabled badge being clearly displayed, was told that it would be sorted, now received a debt recovery bill for £170 and have spent 1 hour on the phone but no one has answered as yet!
Sam responded to my query on a timely manner, given that he is new to the role and is probably being bombarded with tons of emails. Moreover, he reassured that he is working towards improving communication with residents and clients.
Great service by the management company. I was assisted by Samantha who was extremely effective on solving my issues that wasn't sorted by our previous management agency for long. Samantha's presence has made a difference in our block's services. Hope the same could be followed by the firm what Samantha has portrayed.
I’ve worked with Crabtree in particular Samantha for the past month. She’s been great to work. Very professional, fast and effective in terms of management and problems solving. Nothing but happy residents in the properties managed by her!
I have just moved into a property managed by Crabtree Property Management. I have an allocated officer called Alice who deals with my inquiries. She is prompt, professional, friendly and easy to reach.
I highly recommend the service.
Kind regards
Sammy
NIKKi, WHERE HAVE YOU BEEN ALL THIS TIME!!!!???
Thank you for:
Working hard to get our issues sorted out
Keeping in touch
Communicating,
Prromising to follow through
Keeping those promises.
For owning what went wrong previously
Being honest.
Nikki demonstrates that she has the passion to do a great job which is what we need.
My property manager has helped me a lot directly and indirectly with some major issues with Crabtree Management conveyancing department that I tried to resolve for years!He has escalated the matter from his front to help me complete a serious issue that seemed unending. I really appreciate his efforts. *** I’m not able to mention his name here due to Trutpilot data policy. Hence removed his name today, 26/05/2023 on request via email***
Terrible company. Poor communication, poor value for money, fail to provide information on request that should be freely available. A situation that could have been dealt with in one phone call has dragged on over six months and incurred false charges. Not the only person on this development who shares these views.
First, let me say that since Alka has become our property manager, we are receiving very good service and are totally happy with her. There are improvements yet to be demonstrated in other parts of the Crabtree organisation. Our property managers over the years have been good to very bad. Alka is excellent. I have concerns about the workload placed on your property managers, and have in the past felt such demands have resulted in us receiving shoddy service. I know Alka works very long hours, including weekends. I asked her the other day how many properties she manages and was astounded at her workload. Having worked in the corporate world for many years I sense that this type of workload is not sustainable, and I have witnessed the amount of staff turnover you have experienced in recent years.. High turnover of staff for us as your client is very frustrating. If this level of turnover continues, I think you will find that your clients will look to other service providers. I really think, for the benefit of Crabtree and it's employees, you review workloads, especially Alka's. The directors of Millways will be extremely disappointed if we once again lose the services of the highly motivated and talented property manager that Alka is. Rob Greenwood Director Millways Property Management Ltd. (Pease pass these comments on to Alka, her line manager and the appropriate director in Crabtree) So please note.. I rate Alka 5 stars. I cannot rate all of Crabtree's performance the same yet ..
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