Costco Travel Reviews

Do not book your travel through COSCTO. Yes, it is a better price; however, if anything happens while on vacation, expect zero help from them. From the experience I had, it was very hard to connect with them, first of all, and secondly, they promise to resolve your issues and call you back. I spoke to at least five different people, begging for help, but none followed up. I luckily had a friend who worked at the airport and helped me fix my issues. It was the worst anxiety-filled vacation I've ever had. All my pending problems were up in the air the whole week I was there and they never helped. Horrible service, even after speaking to management.

Costco Travel has decent prices for their travel package. However, once you book the trip it's a nightmare getting in touch with the agency. They have a complicated phone tree and not enough agents so the wait time to speak to a live person could take a minimum of 10 minutes. The other issue is you never speak to the same travel agent, so they waste more of your time reviewing the notes entered by others. While traveling internationally I could not get in touch with Costco via their "international line". According to the hotel reception clerk, I correctly dialed the international number. I attempted to call 12 times in two days to clarify and alter my travel package to reflect my needs. Since I could not get in touch with Costco until I returned to the US, the trip cost me an additional $620.00. Costco has refused to reimburse me or even offer any satisfactory compromise. Their excuse is, "You didn't call us during the trip". They told me "It's not our fault that your phone couldn't reach us". Actually, both my daughter and I tried to call Costco unsuccessfully. My daughter got through only after she downloaded an app. The other issue is I paid for transportation from the hotel to the airport which never showed up. After waiting approximately 1/2 hour for the transport, I hired a Taxi. That was another stressor that ended my vacation on a bad note. Costco did offer me a voucher to use at the store but did not reimburse the money via my credit card. If you are a Costco member, I recommend you look at Costco's packages and purchase the same from another online travel agent or agent you know.

I filed a claim 7 weeks ago with COSTCO travel and have not heard a thing. We did not get picked up at our hotel and driven to the airport at the end of our trip. Had to spend $50 for a taxi. I am looking for a refund of $50 plus the amount I paid for the service I did not receive. Not a good way to end our vacation.

20th Anniversary trip to Fiji. Should be awesome booked with Costco - paid / got the email but no details and they say "you'll get them when you land in FIJI?" Flight to LAX then FIJI then another to the island and a boat trip to the private island.....without any real documents or seats or details / how many bags I asked.....unkown....type of ticket...unknown....I know dates / arrival time....but other than that nothing. & no real paperwork or confirmations outside the one email. I call FIJI airlines - nothing / call back to Costco / sorry. nothing they can do, I have to work it out with the airline who has issues with their internet platform and call center! I'm 2 weeks out and no details still. I still don't know how many bags I have already paid for! I only know it is not Business class as that was another 12 grand they said? $2k for the flight or 14k for business class? **I did get through today and to upgrade to bigger seats was $177 each for PLUS seats and I have 2 bags...why was that so hard? But I still have nothing on the rest of it...Makes me crazy and I've flown internationally several times and across the USA extensively. I can't imagine what it is like for those who have not. It has tried to take the sparkle out of my 20th but I'm focused on the 10 days on a private island. Their customer services is seriously lacking and they need to step that up in a serious way. If they fix my issue I will amend my review / I've called them 3 times about this.

Recently used Costco Travel to go to the Bahamas. Our transportation was a no show for both arrival and departure. We had to pay for a taxi to get to our hotel. The hotel room we booked we were told they were sold out of when we arrived and gave us a different room. If we booked months in advance I am not sure how they sold out. The room wreaked of mildew. I reached out to Costco for a refund for transportation and the room. Costco Travel said they could only issue credit if the vendor approved it which they didn’t. What a joke. I’ll never use Costco Travel again.

Booked a trip from Sacramento to Florida with a two day hotel stay. Major issues with transportation from airport to hotel and hotel to cruise ship and then transportation to airport on return from cruise. Transport service was only advised of first transportation pick up an arrival airport. Now another call to Costco Travel to have them so their job. Lack of precision and follow through is not an endorsement of this service. Much time wasted on the phone. The origianal booking agent was very helpful, never the less, someone dropped the ball.

We booked a 6 night stay through Costco travel in October 2022 for a stay 2/12/2023 - 2/18/2023 After 12 hours of travel and the first time traveling outside of the US with my daughters, we arrive to the hotel. They have no reservation for us that we have 100% prepaid through Costco. In fact, they had the reservation dates down for December 2022 instead of February 2023 and it shows we no showed on a prepaid reservation in December. No one at the hotel or Costco contacted us when we no showed on a prepaid reservation. I also emailed the hotel twice before we traveled and no one replied. CALL THE HOTEL IF YOU BOOKED THROUGH COSTCO. The hotel and Costco had ample time to realize the mistake, but did nothing. There was a lot of finger pointing between both Garza Blanca and Costco who was at fault here. Both of them had several opportunities to correct this prior to my trip and they did nothing. So this resulted in the room I paid for not being available. I had a crying 11 & 14 year old girls at the front desk while they tried to blame this on me. At no time did I get an apology from the hotel or Costco which still bothers me. Costco's Customer Service rep Annette said 'these things happen' when I was trying to get help while I was on my trip. I was paying out of pocket at this point because the hotel had no record of payment from Costco. I called after my trip, no assistance. I filed a claim request online, no response. I wrote a poor review about the hotel on Costco's website about the experience, they wouldn't post it. Costco will take your money, but as for any help when you are traveling or responding after your trip, good luck. I'll book direct with the hotel in the future.

I reserved a van from Enterprise thru Costco travel the day before I was to pick it up I was told they did not have any, and they could not help me . I delt with Enterprise for 2 days with no resolution. I call Costco customer service. They put me on hold for10 min. Then disconnected me. I call them the next day. I was told there was a van at another location and I should go get that van and tell them I only wanted to pay the amount I was originally quoted (even though they were asking 3 times my quote for their vehicle) Customer service said if the new location did not honor the quote they would try to get my mony back. But, they would not guarantee they could get me reimbursed

We booked Mexico package trip through Costco travel. It is a package trip including airfare and hotel. On the day of trip Alaska airline canceled the flight due to weather issues somewhere else. The next flight was not available for 4 more days. So basically the package deal was canceled by airline by not having a flight. Costco only refunded me flight payment , the hotel payment is still not promised, it’s in thousands dollars of payment. This is ridiculous and unacceptable behavior from Costco. Please refund my money asap.

Hey Costco , my 30th birthday trip was ruined by a assistant manager named Samuel. It’s too bad, the trip of a lifetime was in the hands of someone who over talked, missed handled a 6,000$ trip without word or notification. My boyfriend booked our vacation on Dec 18 and it was cancelled by Costco travels assistant manager in member services names Samuel because he believed the transaction was fraudulent on Dec 21 He called my boyfriend 1 time and left a voicemail, but this was his only attempt. No email was sent , and there weren’t any multiple call attempts for a 6000$ trip. We called today to speak with a nice rep Nicole who did her best to assist the situation. Samuel did a automated refund of only 2500$ and told us he could not give us the full refund because he can’t get in contact with the hotel, and is unsure if the hotel would give us our money back. For some reason Samuel said it is up to the hotel to give us our money back though we book through Costco. Not only that Samuel instructed us to call his direct number instead of the recorded line. Why did Samuel do this. We’ve have been on the phone going back and forth since 10am. And still have not gotten the full refund. Samuel instead refunded us 400 more dollars for flights that were also purchased through Costco travel. There are more horrible details ,Samuel told us we could have another trip if we do another 1600$ deposit even though they already have 2500$ of our money Samuel basically is unwilling to give us a refund , because he made a mistake Costco can we please have our refund,

Do you want to spend your day listening to hold music... well Costco Travel is the place. You can't contact them via email or chat. You can call them but be prepared to wait for a few hours. There is no way to get a callback. Yes, costco.com has chat but they can't help you with Costcotravel.

We returned a car to Enterprise Valencia that was booked through Costco.We returned the car on October 7th and informed Enterprise of damage to the car that we had caused. Enterprise took 1500 Euros from our credit card with no invoice and that is the last we have heard. Continual requests for updates are ignored and I do not believe the 1500: euros will ever be accounted for. We are unable to put an insurance request forward because of the above inertia. I will never use Costco car hire again and for an avowed Costco fan this has left a sour taste.

We booked and paid for a hire car through Costco Travel to be collected at Malaga Airport but when we went to collect the car, we were told that we had to pay another 751 euros for CDW, breakdowns, windscreen cover etc. etc. I questioned this because I already spoken to Costco about any extra charges and there were none. However, Budget Car Hire would not release the car so we had to pay up! Om my return to the UK I took the matter up with Costco Travel whom at first were rather reticent but said they would look into the matter, after a few weeks I was refunded the extra payment by the car hire company. Many thanks.

The benefits might look good, but they won't support you. We have booked numerous cruises through Costco, but they are just not going to be your advocates if problems arise. Booked a cruise flight combination through Costco over 8 months ago and am still waiting for flights with less than 3 weeks to sailing despite many calls and hours of trying over the months to get resolution. Somewhere between Costco and NCL they booked flights for 1 instead of 2 and booked to arrive on the sailing date instead of the day before as requested. The Costco Supervisor is just waiting for NCL and refuses to give me contact information for his manager so that I can escalate the issue. Update: With one week until we are supposed to fly out, we have the flights that we requested 8 months ago. To Costco's credit, they did eventually escalate the issue internally in order to sort it out. Just wish I could have done this without the stress, uncertainty, numerous calls, etc.

Terrible service, never recommending it!!!!!

We booked an upcoming trip to Las Vegas. Agent told us if pkg cost went down to call and get new price. As well they price match so keep an eye out. After about 3 weeks the pkg went down almost $300 and they wouldn't adjust it. Have called 3 times and every time someone's going to call /email and never does. Refuses to lower pkg price. Won't listen to our conversation with agent. Says only if Hotel cost goes down. Not sure how that's possible as when you book at no point does to break down cost between Hotel and Flights. Doesn't make sense. Would have waited to book without the assurance from Agent that the package price would be lowered. Will never use Costco Travel again!!

Booked a trip to Greece last year. I paid less than half of what I would have using another travel agent. Same exact hotels, all airport transfers. Amazing service. Highly recommended