Costco Travel Reviews

I called in to add my son to my existing cruise reservation. It took a reasonable 40 minutes or so and after then I realized that they spelled his last name wrong. Two hours later of holding it was finally cleared up. Then they tell me that my Costco cash card went down by $50. This makes no sense. So I ask for a supervisor and am basically told. Tough. He was gruff and lacks the understanding of the situation. Told me it was my fault since I changed my reservation that is what changed and since I accepted the T’s and C’s he was not willing to provide any compensation. For my inconvenience due to their mistake.

Can not recommend Costco rental car. I’ve been on hold now for over15 minutes and reserved a car in advance with Costco. The line at the Fort Myers airport is long and the wait to get a car is over 3 hours. This is ridiculous. Not using Costco via budget ever again. Enterprise is much better.

To be fair, I did not read all of the fine print. So, that is definitely on me. But when you get a vacation package that includes flights, hotel and car rental - intuitively, I assumed/expected this would also include parking at the hotel. $350 later - it did not. The travel package also did not include any checked bags, which I did notice. But I did not think they would be $60 per bag per person per direction. Essentially, assume an extra $500-$600 more, on top of the sticker price of your Costco Travel Vacation, and compare your options. Also, don't expect any empathy, logic or answers to your direct questions from "customer service". They share the Costco name, but do NOT share the Costco customer service. They really earn their 1.9 star review. 15+ years of being a Costco Exec member, earning annual rebates... That is about to change. Costco Travel customer service was so infuriating that it has really soured my thoughts/feelings toward Costco as a whole. :(

My flight was canceled do to the airplane having mechanical issues and wasn't able to get to the Cancun resort. Now I'm at home and costco travel won't refund my money back

My family just returned from Punta Cana on a 1-week package booked through Costco. I am a relatively seasoned traveller so I did my homework on all the options for booking the trip. It was a bit complicated as we have 12 people in the family including 4 young grandchildren. I found the Costco travel web-site the most user friendly of any of the many travel company sites I tried. Their pricing is equal to or less than everyone else plus I received over $1200 in digital Costco cards after booking. The experience at our resort (Dreams Onyx) was outstanding and the flights and transfers all went smoothly. Costco will definitely be my #1 option for vacation packages from now on.

On January 27, 2025, I booked two rooms for a cruise from Barcelona to Rome. The booking was made via phone, and a $900 deposit for each room was paid using a credit card. I used my credit card to book my room, and I gave the associate the details for my brother’s card. I received two separate emails from Costco confirming the booking and a lot of other information. After the cruise booking was made, we made an airline booking from Los Angeles to Barcelona and returned home from Rome two days later. Today, when I was looking at my credit card activity, I noticed that the $900 was charged and the next day it was reversed. I was shocked. Good thing that I noticed this early enough otherwise I would have lost lots of money and no travel. Thus, I called Costco Travels today and spoke with Veronica for more than 90 minutes. At first, she was saying my conversation may not have been cleared at the first booking and that is why the booking was canceled. I told her that I did get the email from Costco confirming the booking. Veronica then reached out to Celebrities to reinstate the booking. She was successful in doing it. Now comes the payment part. Just like the previous time I first paid for my room with my credit card. However, Veronica will not accept my brother’s payment. She said he had to be with me to use his card. I told Veronica that was not the case the first time. She had no good answer. Since I was not able to make the payment for the second room right away, later on ended up paying with my card so that we do not run out of the 24-hour payment deadline. I asked Veronica if Costco had any check and balance system for their customers. We could have been stranded in Barcelona, who knows? I am just reporting what I experienced. This was my first time booking through Costco Travel and will be the last time, too.

If I could give Costco Vacations zero stars, I would. I strongly advise against using their services. Once you encounter any issues, you're completely on your own. I booked a vacation package and was assured by two separate agents that if I canceled, I would receive flight credits that I could use directly with the airline. However, after canceling and contacting the airline, I was informed that this wasn’t true—the credits were non-transferable, meaning I was stuck dealing with Costco. When I called Costco to clarify, they insisted the credits were with the airline and that I should wait for them to transfer, as it might take some time. I called the airline again, only to be told, once more, that I had to resolve the issue through Costco. After a few days, I contacted Costco again, only to be told they couldn’t locate my air credits. To make matters worse, they explained that even if I wanted to rebook flights, I would need to pay more out of pocket. This was shocking because my flight credits amounted to over $4,000. Apparently, each ticket included $550 in non-refundable taxes, as per the government. That explanation made no sense to me. The entire experience has been frustrating, misleading, and disappointing. Save yourself the headache and avoid Costco Vacations at all costs.

We spent a few days in Vegas. Stayed at Cosmopolitan. Check in was great. Suite was comfortable and spacious. The worst part of the stay was the Marquee Club experience. They wanted $750 to $1500 to get a seat near the pool. We were moved thrice. We left. Then we had to hear the deafening music that went on till 3 am. Absolutely inappropriate. We had a room on the 27th floor of Boulevard tower. If you choose Cosmopolitan ask for a room not facing the pool or club. The hotel refunded the resort fee witch should not be charged. They are upcharging for this club which is not that exclusive. Rip off.

We recently booked a trip to Ireland in September 2025 for the end of 2025. We needed 3 seats booked on airlines! Costco agent screwed up the airline request and booked two seats on one day and 1 seat for the next day! They also were trying to book our connection with only an hour and 15 minute layover! Which is ridiculous for international travel! When we try to get it fixed, there was a increase in price for their mistake! They also group the whole trip as one total they don’t break down the hotels and the flights! I didn’t expect Costco to screwup our trip arrangements and cost me more for my trip. I called them to save me money. I would not recommend booking your travel with them!

I had a medical emergency while in the USA. Last mid February. I had insurance for 100 percent coverage. It is now January 7th of the following year and the insurance still isn't paid, having the hospital in the USA calling me for payment. They eventually refused my claim because because they asked if I had any treatments . They consider a test as being treatment. Also I was told by the clinic that I didn't have any problems.

Traveled to Cancun. One of the most sub par experience. Entire package booked via Costco. Would not let us use Amex will need to buy separate travel insurance. United cancelled 3 hours prior to travel. Costco was helpless not so much to collect their commission but to do anything to help. On ground partner BD experience is one of the most sub par service providers. The busses were unclean and on return we had an earlier flight available would not accommodate an early transfer request. Not the quality you come to expect from Costco. Do not book travel via Costco.

We have reserved our vacation from costco travel in cancun . We have been stayed in TRS CORAL playa mujeres and it was shooting at the last day ! Oh my God, it was terrifying! I’m still in shock. I was lying on the beach when someone started shooting into the sea, where I had been just two minutes earlier. My husband and friends were still there. I lost my phone while running for safety, and the hotel staff was completely irresponsible. Shame on the hotel and Costco Travel for not ensuring the destination was safe. We paid $6,000 CAD for this traumatic experience.

Left stranded in Valencia after booking a hire car through Costco/enterprise. No 24 hour helpline office hours only! So basically you are screwed if you have any issues. This left us stranded in Valencia with 2 young children at night with no solution. Enterprise were useless and said they could do nothing. It’s a scam.

Never got the promised shopping card after paying about 10 grand for a land/sea package that was supposed to earn a several hundred dollar shopping card. Made several online inquiries and they’ve just ghosted us. Will never use them again. Absolutely DON’T recommend them.

Costco Travel and Budget Car Rental fail at MATH! Less than 24 hours into my rental (67% of the contract time remaining), multiple hazard lights go on in my car. The car is towed away that same day and the CVG airport counter agent receives permission to waive the rental fee. I have filed complaints with the KY AG, KY Consumer Protection Bureau, Better Business Bureau and Visa. After hours of phone calls and emails, Budget finally refunds 38% of the rental charge and Costco is not advocating for me. There will be more to follow. This is FRAUD!

Hotels are not vetted at all through Costco. Used them twice and both times there were big problems with the hotel, rental car etc. It became obvious that there is no review of the quality of the hotel and the actual hotel will treat you poorly as they have a thing about customers that book through 3rd parties. Learned the hard way to just book right through the hotel. Gave them two stars as the pricing is competitive and they did try to sort out the issues upon our return. Note that they usually are not able to help right way if you are experiencing issues while on your trip.

Simply awful, I booked a rental car gis Costco . I paid via a debit card as it’s my main card. We travelled to Spain with a 9month old and a 2 year old for a friends wedding. We got a 8 minute shuttle to their rental centre. Two customers in front of me in the que got turned away from their bookings, one because they arrived 10 minutes late and were told to wait until closing to see if they had any cars left. When I got to the front of the que I was told that I could no rent a premium vehicle as I paid via debit card and not a credit card. I then said I could cancel the booking and pay via my credit card. I was then told that they had no cars available to which I responded ‘if we cancel and rebook why can’t we have the our original car?’ The response was incredible. ‘Sorry we don’t want to take any more booking today’. I then offered to pay for all the waivers and the full insurance (over £300 worth) still a no and a cold shoulder. After 30 minutes of back and forth we admitted defeat. We then got our luggage and two small children back into a taxi, went back to the airport and lucky manage to get a Mercedes GLE53 from Sixt who were amazing and really helped us and interesting the couple who were originally in front of us in the enterprise queue. Overall an additional £980 I didn’t intend to spend but I’m glad as I spent my money with a helpful company who offered a 5 star service as opposed to the worst company I have ever dealt with and had no intentions of helping me or my young family. After 3 weeks I got my money back from enterprise. If you are from the UK I would strongly recommend you look elsewhere as this company is appalling. Visit 20/09/24

Ordered a car through Costco travel and was directed to Enterprise. Booked the rental car, received booking reference and time to collect car from Enterprise. When I arrived the following morning I was told No we don’t have any cars for rent, explained I had a booking reference only to be told no that only lets us know you want a car not that we actually have a car for you. This was in Phoenix Arizona October 2024. Will not be using either Enterprise or Costco again.

DISAPOINTING FROM COSTCO TRAVEL -CRUISE This is our 3rd cruise with the other two shortly before the pandemic on Cunard and Holland American. The simplest summary is that: Had this been our first cruise we would NEVER have gone on another one. This was a San Francisco (our home) to and from Hawaii 16 day cruise. While the crew was very nice, as were the passengers, as well as hard working the choices and/or competence of the management which controls Princess owned by Carnival (which also owns Cunard and Holland American) is either very poor or so avaricious that it was a sadly disappointing experience. The music is poorly done and even in one case two musicians syncing to a background recording. Unlike our two previous cruises, there was no sauna though the gym equipment was OK. The gym based occasional events were oriented towards selling trusting passengers what I call “magic cures” – e.g., these arch support “trainers” will cure everything from flat feet to back pain and spinal misalignment. And the food — ugh–– food has great descriptions, but the taste reality is only marginally even edible –– with the interesting exception that the fresh fruit and the salad greens were excellent (i.e. things which they serve but do NOT cook or prepare). Several elevators which usually had very busy ATTEMPTED usage remained out of order with the controls not working consistently or just the elevator not working at all. The daily events descriptions leave some out. Cabin breakfast delivery is sometimes unreliable. The internet app (for which you pay a substantial additional charge) is half-functional. As a management professor and former food critic for a community newspaper for many years, I can tell you that if this were our first cruise we would never have gone on another😢 Frankly I was very disappointed with Costco which we have for years depended upon not only for good prices but for reliable products. This does not seem to extend reliably to Costco’s choice of commercial partners.

Hello! I traveled with Costco several times and this experience is about it for me. I had a package to Hawaii confirmed and mostly paid for. The trip is 6 months out. I asked customer serv about changing the shared rides to private pickups. The agent looked it over and quoted an additional $280. Then when confirming and finalizing, she states its $500+ now. I cancel the inquiry with her. 35mins later, she tells me my package went up another $22. Nothing right? My package was already secured. There should not be a price difference. She told me during that 35mins, the price of transfers went up. I waited a day after complaining. The price did not change back to my original finalized price. I cancelled the whole trip and lost $125 for the intra-island flight now. Unfathomable to think that $22 is going to make a difference for Costco; yet, now it cost them my trip.