Costco Travel Reviews

COSTCO Travel representatives are inexperienced and lack the requisite knowledge to plan trips! We called COSTCO to plan our trip to Fiji Tokoriki. The representative had no idea about the various ways to the island and that a Catamaran trip would have a five-hour airport wait. All she did was read chapter and verse about the rules and regulations, but not about the resort or how best to get there. We contacted COSTCO about the experience and how much we spent on reasonable alternative transportation without any sympathy. They told us it was too bad. They don't care about your experience or inconvenience. NEVER use these guys.

Do NOT BOOK TRAVEL WITH COSTCO!!! do not!!! - first of all it is much cheaper if you book through orbits or Expedia. - second of all, you don't have to wait for business hours to open to adjust/fix your reservation ( ridiculous) - their travel system is pretty outdated and old. which makes a lot of mistakes with integration and booking correctly - refund process takes forever - people answering the phone calls are polite and lack customer service if there is an issue with reservation. ( not all of them) - don't give a crap if they loose you as a customer, you gone? there will be another one! that's the attitude. so please save your money, nerves and energy. book somewhere else, not Costco travel. never again!

I'm really disappointed with Costco Travel. I don't want to give even one star. Their handling of the issue has left me frustrated. When I spoke to a supervisor, it was clear she needed better customer service skills. I know her name, but I am not going to mention it here. Within just three days of booking, the price shot up, and despite my polite inquiry about a possible adjustment, they refused. I even asked about using Costco gift cards, but that was a dead end too. Spending over $7,000 on this trip, the $200 difference might not seem huge, but who would be happy that the price went down and you're not going to get that money back within only 3 days of booking. Their poor handling of the situation has left me thoroughly dissatisfied with their customer service. It wasn't just about the $200 difference anymore; it was about their way of dealing with the customer. I won't be using Costco Travel again.

Waited on hold 20 minutes to speak to someone and they say they don’t have any answers. They can sell me a cruise to Alaska but can’t tell me if I can actually go or not.

We missed our flight by 2 minutes and they never gendered the phone to help us and we had to buy new tickets plus they canceled our returning flight. Worst experience ever they blamed the airline and the airline blamed Costco. After waiting on hold for 3 hours they were serin help

Costco sold us a package and we upgraded it to include exclusive amenities. When we got to the hotel, those amenities were being given away as a part of time share sales pitches. In addition and more importantly, the upgrades we paid for were not honored. We complained to the hotel and to Costco travel and neither rectified the situation. We spent $400 on upgrades that didn’t exist. No help, had to call several times to talk to anyone. Not the experience I expect from Costco. Funny enough, while we were having our case reviewed by Costco, they removed those amenities from the packages for the hotel. Pretty strong evidence that they knew there was a problem. Too bad they didn’t try to make it right with us.

We were charged $3,500 for booking a vacation to Cancun. My husband suffered a massive heart attack in November, hence trying to cancel this booking. I have tried multiple times calling their ridiculous 'Help Center!' 4 times I called them (866) 921-7925, waited 25-30 minutes each time. No one ever picked up! I will be calling their direct number (877) 849-2730 on Monday. If I can't get them directly, I will call CITI Bank, again, to get my refund. I cannot believe that this is happening. The worst, unconscionable, company customer service I have ever experienced with COSTCO. I cannot believe this. They have $3,500 of my hard-earned money and I cannot get it back. This is beyond unconscionable! Who is this really, Costco Travel? :(

First car rental with them went very well (4 stars). Second attempted car rental, not so good (2 stars) - hence 3 star average. First time I used them was for a rental pick up and drop off at LAX, CA. Not too much of a wait to get the car, but very long wait to exit the parking lot as we all had to funnel through a small gap and people were driving out of the parking area from many directions, so it made for gridlock for over 30 minutes. Car itself was fine and drop off was quicker than pick up. Made another reservation for car rental from London Heathrow later this year. At time of booking, cost was £450. Airline changed our flights so we had to add one day's rental on to the start of our trip. There is only a 'cancel' button on their website but I checked first to see what the new rate would be if I cancelled and rebooked with the additional day. New price quoted was £622. Figured it would be a bit higher since we made the reservation a few months ago, however if you add one day car rental price to my current booking the total would be £550. Called customer service to ask what they could do to help us, as we didn't want to cancel and re-book. Agent added the additional day and quoted me £834! He could not explain why adding one day would almost double the price (13 days vs 14 days). Not surprisingly, I cancelled completely and have since rebooked for much cheaper with another company. So, mixed feelings about Costco Travel - this would have been our new go-to for car rental after our first experience, but maybe it's not so good if you have to change your itinerary closer to the travel date (trip is still 4 months out). Felt customer service could have at least made some effort to see why the price he was quoting was so much higher than the price I got on the website. Likely won't use Costco Travel again, but glad I had a reasonable experience the first time.

Fantastic experience!!!! :)

I spoke to Ellis who was very kind, helpful and patient so it made the process very easy! Booking a cruise can be quite stressful but she helped answer all of my questions and gave me great advice. Thank you Ellis :)

Absolutely shocking treatment from Costco travel in the UK!! They cancelled a booking which I made over 12 months ago for a cruise due to take place in Sept 2024. This was done without my request and they are disinterested in my complaint even though they have confirmed as per the phone transcript that my booking should never have been cancelled. It is not an option to rebook as there is not a comparable cabin available. I would highly recommend booking with another company!

We rented a car for a week in Florida through Costco travel. They found me a good deal through Budget or so it seemed $345.82 for 7 days. Well not really, the bill came to $712.82 I did not need any of the extra services like gas at the end of the trip or insurance. Both of which I made very clear at the time of picking up the car. And I had proof by taking a photo go the gas gauge, mileage and time at drop off. And a call to my insurance provider at the time of pickup of the vehicle. Yet I was billed anyway. I asked for help from Costco travel to correct this and got at to bad for you, you signed the contract. The fact that I was not informed that I was signing for services I neither required nor used is of no concern to COSTCO.

This review is coming from an avid Costco shopper, and since I love Costco, I thought I would be receiving We tried booking a cruise on Costco Travel for our family, but kept receiving error messages just like another review here. We ended up booking elsewhere since it wouldn't go through. We then noticed later that we were charge twice on our credit card for the cruise from Costco that never went through on their website. We never received any confirmation email or receipt that anything went through with Costco. We only noticed the charges by checking our credit card charges online. My husband called Costco Travel and they said it was an error and it would be reversed within 10 business days by the cruise line. This was at the beginning of November 2023. Being that it is Costco, we though it would be taken care of....Here we are almost a month later, and Costco Travel owes us around $7k.... We called Costco they said they only see one request for us to be reimbursed for a cruise, even though we were charged twice. The manager then went on to tell my husband that the Cruise line would reimburse us directly eventually, and they would NOT follow up with the Cruise line on our behalf even though its their error not ours!? We asked for an email confirmation from Costco that it's being looked after and that we will receive our reimbursement for the amount owed. The Manager said she couldn't do that, and that we just have to wait.... she did not apologize and had NO empathy for our situation. Terrible Management. We made several calls to Costco, the Cruise line, and our credit card on this matter. We wasted many hours.

In August 2023, I hired a ‘Premium Car Automatic’ for £262.94 for 3 days. What I received was a three-and-a-half-year-old, ‘Mercedes-Benz C220 AMG line premium’, registration KP20 JXZ, it had many small dents and damage and 40,000+ miles. The car was fitted with 19-inch wheels, sports suspension and run flat tyres. The car rode atrociously. This was probably partly due to the 3 budget tyres fitted (Chinese Made ROADX Rxmotion). After 24 hours the car was replaced with a lesser car, but in better condition (a 2023 Mercedes- Benz A class variant). The C Class had one premium tyre (Bridgestone Potenza) in addition to the three cheap Chinese tyres. It appears mixing different tyres means nothing to Costco or their subcontractor Enterprise. I also discovered the two front tyres were of insufficient load index and were thus not road legal. Costco have been useless at resolving this and giving me a refund. Costco are acting like a useless go between for Enterprise who have offered just £25! They risked my safety and driving licence and offer me a measly £25! Avoid Costco car hire and Enterprise.

I called costco travel to help me find the cheapest date possible within a specific month. I was told they cannot do that and I have to use the website. Which meant I would have to go through everyday of the month and perform a search to find which day would be the cheapest. Costco travel needs to take a page from iTravel2000, they have a "best price finder", eliminating the need to go through everyday. Also, in Canada, iTravel2000 seems to be cheaper.

I tried to book a cruise on Costco Travel but kept receiving error messages that the booking could not be completed. However, I later found out (on my own) that my credit was charged 5 times for this trip. Called Costco Travel multiple times and resolved the issue after more than 3 hours on the phone. I'm still waiting for 5K to be refunded back to my card.

I will never go through Costco travel again. Thought I would try it once. They don’t care at all about their customers and they actually are expensive.

We normally have very good things to say about Costco, but after our recent trip we planned with them….. we are extremely disappointed. We were planning our honeymoon and thought it was would be great to book our first trip to Europe through Costco as we were novice travelers. We were nervous about where to visit & which hotels to stay at, so we figured since Costco had sent multiple people on this trip that we would be all set. This was not the case….. Unfortunately, our trip started off on a bad note with our departing flight getting delayed several times. We unfortunately then missed our connecting flight to Scotland. We attempted to call Costco Travel to get assistance getting a new flight to Scotland, but Costco said they were unable to assist and deferred us to the airline. We ended up spending 3 hours on the phone with United Airlines who told us they were unable to get us to Scotland…. We took matters into our own hands & ended up booking a new departing flight through a different airline. We then had to take a $300 uber from the Philadelphia airport to Newark, NJ (and recheck our luggage) to then finally make it to Scotland. All of these expenses being additional to what we had already paid for the trip. Luckily, once we made it to Scotland, our hotel was accommodating and let us check in a day late. They were unable to give us a room voucher for the first date we missed because Costco had already been billed. When we tried to call Costco to see if we could add the missed night onto the end of our trip, they advised us to discuss this with the hotel, as they said they were unable to assist. Luckily, the hotel, the Chivel in Edinburgh, was extremely kind & accommodating as it was our honeymoon & allowed us to book a night at the end of our trip for a reduced rate. This, again, being another cost we had to endure. After our stay in Edinburgh, we got into our rental car and headed to our second destination, Dundee. While we had a beautiful ride to Dundee, the town itself was not anywhere anyone would want to stay on their honeymoon. It was full of graffiti with several homeless people on the corners. It had none of the charm or elegance Edinburgh had had. The hotel was kind of clean and very dark. Given the the run down town and dark hotel, we opted to leave Dundee and drive to St. Andrews. We did not feel safe being out in the town past dark with the types of people we were seeing out during the day. After we drove to St. Andrews, we found a lovely, clean, elegant hotel and decided to yet again, eat the cost of the new hotel. We were so frustrated with Costco at this point that we did not even want to try to waste our time on the phone with them because they hadn’t been able to help with any of of issues throughout the trip. We ended up spending $2,500 more than we anticipated secondary to delayed flights, transportation and new hotel rooms. To say we are frustrated would be an understatement. My husband and I will never use Costco Travel or recommend it to anyone, again. This trip would have been much more affordable and easier to deal with complications if we would have booked everything on our own.

We decided to book with Costco travel for our trip to Disneyland. We booked ourselves and our 2 sons families because of the "bonus of $145.00 gift card (to be used in Disneyland) for each family. When we arrived we all tried to find where Costco travel put our gift card. We looked so hard to try to find our gift cards to no avail. When we got back home, I called Costco Travel and explained our situation. The customer service person said "we have had this complaint before". She explained where it was hiding. I asked her if could we still use it? She said "yes but only on the Disney online store". I looked at the site and decided I would get back to it when I caught up from our vacation. When I went back to it.....it was gone!!! Again I called Costco Travel and was told "Yes, they do disappear" The Costco rep never explained this to me. She gave me an email to explain our situation and they would get back to me. It's now been over two weeks and no word yet. I called Costco Travel and they said "Just keep waiting, they have a lot of these to settle". Wow really Costco Travel I believe you are deceiving people of their gift cards. Put a new heading for your gift cart right up front so everyone can find it while still at Disneyland. I'm sure many other people have had this problem and Costco does nothing to fix it. Poor practices and service.

F@#k costco travel.. Don't use them ever.. They suck.. #neveragain #suckit