Customer

Mar 19, 2023

Unhappy with Costco Travel

Recently used Costco Travel to go to the Bahamas. Our transportation was a no show for both arrival and departure. We had to pay for a taxi to get to our hotel. The hotel room we booked we were told they were sold out of when we arrived and gave us a different room. If we booked months in advance I am not sure how they sold out. The room wreaked of mildew. I reached out to Costco for a refund for transportation and the room. Costco Travel said they could only issue credit if the vendor approved it which they didn’t. What a joke. I’ll never use Costco Travel again.