Excellent service
Regular, informed and timely updates on progress of both our sale and purchase. Excellent support and accessibility provided by our conveyancing solicitor Tom Mclaren-Roberts.
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3.6
Great
545 reviews
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Review summary
Conveyancing Direct Property Lawyers has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Terrible company, shocking communication
Our experience with Conveyancing Direct was a total letdown. It felt like we were completely in the dark, especially as first-time buyers, thanks to their lousy communication. Going through the complaints process, we were constantly brushed off, pretty much putting all of the blame on us for not magically understanding a process we hired them to guide us through. One of the most frustrating things was receving all of the crucial documents we needed, including the fixture and fittings form, DAYS before exchanging. Most of these documents were dated four months prior to this but apparently that's completely normal to be unaware of the details of the house you are buying until it's too late? I know solicitors are typically slow and require you to chase a lot, but when the company are failing to reply to complaints within their own 'prescribed time frame', you know something is wrong. And when they eventually did, they managed to send it to the wrong email addresses entirely - superb attention to detail. If you are purchasing through Connells and have been connected to this company, don't do it. Just Google a well-reviewed local solicitors and use them. Our sellers were also using Conveyancing Direct and we thought it would make the whole process smoother, but I don't think they were handled by the same office, let alone the same team/person. And if they were, I have absolutely no idea how they can manage it so poorly as the reason we were forced to exchange so quickly at the end of the process was due to how frustrated the seller was with them too. There's plenty more we could mention, but in short: avoid them at all costs. The endless bad reviews speak for themselves.
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Amazing Solicitor Tom Mclaren-Roberts
Me and my partner have had a very good time with this company our solicitor Tom Mclaren-Roberts has been such a star always available when we have questions and was always quick at completing everything we needed
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I just want to take a moment to express…
I just want to take a moment to express my heartfelt thanks for all the support and dedication you've shown me throughout this journey. I truly appreciate the time you've spent answering my calls and guiding me, no matter how many times I reached out. Your patience, professionalism, and steadfast commitment have made a significant impact, and I’m genuinely grateful for everything you've done. Thanks again for everything!This review goes out for Tom Mclaren-Roberts. From mr and mrs Momoh
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Website
www.conveyancingdirect.net
All reviews
545 total • Write a review
Showing 331 - 340 of 541 reviews
ZH
Nightmare!
We are in the process of getting a mortgage through Skipton Building Society. It’s a unique situation where we are buying half of a property. My in-laws own half and my grandfather in law owns half. We are buying my grandfather in laws. Unfortunately my grandmother in law passed away as this was going through. Skipton recommended Conveyancing Direct to handle all this. At the start of December they advised that could not proceed without probate. It’s now nearly April. Probate has been granted and Conveyancing Direct are now telling us that the case is too complex and they will not be taking it further. They have provided no further explanation. We now have to find new solicitors and start this process from scratch. Couldn’t be more annoyed!
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JG
Jekyl and Hyde - Awful, until we formally complained, then a magical change
We instructed conveyancing direct as a result of a referral from Burchell Edwards to use Connells, and in turn CDL. We never chose them, and had I known the level of service we would receive I wouldn't have and my advice for anyone using large firms is to be aware of that subcontracting of your case to other firms. Our instruction originally took place mid November 2021, with a very simple chain (no onward chain for our seller, first time buyer for us). We didn't expect much activity until Christmas had come and gone and so things preceded as we expected. However in the new year, once searches were returned (early January) the case just seemed glued in place and didn't move. Communication throughout most of our time with CDL has been non existent, when we wanted any answers we have had to call and chase. I will say that often we spoke to people who weren't our case handler and they always tried to advise us as best they could. Most of the time they needed our case handler to step in, but our actual case handler was NEVER available. In fact we didn't speak to her from instruction November 21 until the end of February 2022, her callback requests went unanswered and no update emails were forthcoming. Much of our stress and worry came from basic queries not being answered, or any attempt to respond to our questions. Our paperwork was lost, and contradictory guidance was given on how to provide ID verification - originally being able to get a verified copy from our estate agent, when this was sent it wasn't received at the right inbox, then it wasnt acceptable anyway, and when it was posted and received we still got asked on calls why my wife's married name hadn't been verified and asked to do so again. The Credas app verified my ID and was straightforward, but my wife was not sent a link to complete this - even when chased it took weeks for this to be issued, and when it was the result wasn't registered properly and had to be repeated. Our case handler was on family leave and it took us calling and chasing a response to find this out, and her cases were not passed to anyone else and made no progress in her three week absence. This kind of poor planning and customer service I'd never expect from any of my own staff and I certainly didn't from a service we were paying so much for and over such an important life decision. We constantly asked for updates when it seemed there were no outstanding issues remaining in the way of draft contracts being issued, provisional dates of exchange and contract were not even discussed until we had been underway for nearly three months. Our work pressures meant planning for a move was just not possible from April, and we had no faith or updates on a prospective date even when we directly asked to discuss potential dates, we were told this couldn't be discussed yet each time. When I eventually spoke to our case handler, I tried to express our frustrations and yet felt dismissed, with the same statement repeated louder over me even as I tried to remain calm and professional even though by this point I was ready to throw the whole chain out of the window. The connells portal, a selling point for which we actually chose to use them - was rarley updated and in fact some elements were not checked off the "sales jigsaw" such as I'd verification, or even "our requirements confirmed" were not checked off until the week we exchanged contracts. As a reassuring tracker for progress we paid £32 for, next to useless. It took a very long complaint email copied to the case manager and the complaints team to actually seemingly gain any traction, and tellingly, we receive updates readily and calls confirming new steps - from then on things moved quickly and we exchanged and completed within a fortnight, moving a full month after we had originally discussed proposing a date. We appreciated the late flurry in customer service and activity, but it did seem that I had to complain formally to prompt it. From being treated as an inconvenience, to different experience immediately following. I do feel that customer service training for solicitors in conveyancing practice is a sadly lacking development need, and understanding your audiences concerns and pressures and anticipating them - for the sake of a reassuring call or email - could save them a great deal of workload once customers like us get so frustrated they chase for an update and eventually complain. We felt like just another number, and considering the chain was so ridiculously simple, and all with CDL, it should have been completed MUCH sooner. Whilst I'm glad we eventually did complete, I would avoid using Conveyancing Direct ever again.
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AE
Highly recommended!
Had a terrible experience with another conveyancing firm and our purchase was taken over by Jack Morgan. Absolutely fantastic experience, he helped us a lot along the way. As much as we felt we were being a pain he was always happy to speak with us and guide us through the process. Would absolutely recommend.
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B
Absolutely horrendous
Absolutely horrendous, please spare everyone in the chain the pain of sitting waiting on your solicitor to get their act together. We’ve finally exchanged, with an 8 week delay thanks to the bottom of the chain using these clowns. Every time we thought we were there, they threw another spanner in the works, and showed how incompetent they are by declaring they needed to raise more enquires, didn’t have the mortgage deeds signed etc. yet we’d been ready for weeks. Only responded when we’d had enough and put the chain at risk. Don’t put yourself through the stress, or subject the whole chain to it!
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M
Worst solicitors I've ever used
Constantly promised call backs that don't happen and emails that don't get responded to. Meant to collect the keys for my property tomorrow (transportation booked, time taken off work and notice given on my rental property). Emails been ignored since last week and now being told at 15:30pm the day before that my case handlers off sick and has made a mistake on the contract so it can no longer go ahead, likely another weeks wait. Very quick to request thousands of pounds all those 4 months ago but sadly still waiting to move in before I become homeless.
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AJ
We would like to thank Mia Griffith for…
We would like to thank Mia Griffith for all her help in our sale and purchase, she helped keep our stress levels down.
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B
Excellent service.
A most satisfying completion carried out in a friendly and informative manner, no probems from start to finish.
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RL
Great Service!
Kate Locke was absolutely fantastic. We have now completed and have had Christmas in our new home thanks to Kate. After a horrible experience with a company called DC Law who were a shambles we chose to go with Conveyaning Direct. It was a breath of fresh air to work with Kate and the team. Rang back every time I missed her and always emailed back quickly. Could not recommend more.
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L
Exemplary service!
We can’t thank Kieran enough for the work he did for the sale and purchase of our home. He was very efficient, very detailed and he went the extra mile to get things sorted. It was quite a complex and stressful chain and he kept us fully updated at all times which was really important to us. Without him we seriously think the chain could have collapsed. His professionalism shone through. We couldn’t have asked for a better solicitor and would highly recommend him. Thank you Kieran for helping us purchase our new home, you have been amazing! Leanne & Adam
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MJ
What we thought would be a simple house…
What we thought would be a simple house sale turned out to be an unexpected complex case. Our case handler Mia showed such professionalism with each hurdle we came across and eased our worries throughout. Mia made the transaction as easy as she could for us. I cannot express our thanks enough and have no hesitation in recommending this company.
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