Excellent service
Regular, informed and timely updates on progress of both our sale and purchase. Excellent support and accessibility provided by our conveyancing solicitor Tom Mclaren-Roberts.
Useful
Share
3.6
Great
545 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Conveyancing Direct Property Lawyers has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
✨
Based on reviews, created with AISee what reviewers are saying
Terrible company, shocking communication
Our experience with Conveyancing Direct was a total letdown. It felt like we were completely in the dark, especially as first-time buyers, thanks to their lousy communication. Going through the complaints process, we were constantly brushed off, pretty much putting all of the blame on us for not magically understanding a process we hired them to guide us through. One of the most frustrating things was receving all of the crucial documents we needed, including the fixture and fittings form, DAYS before exchanging. Most of these documents were dated four months prior to this but apparently that's completely normal to be unaware of the details of the house you are buying until it's too late? I know solicitors are typically slow and require you to chase a lot, but when the company are failing to reply to complaints within their own 'prescribed time frame', you know something is wrong. And when they eventually did, they managed to send it to the wrong email addresses entirely - superb attention to detail. If you are purchasing through Connells and have been connected to this company, don't do it. Just Google a well-reviewed local solicitors and use them. Our sellers were also using Conveyancing Direct and we thought it would make the whole process smoother, but I don't think they were handled by the same office, let alone the same team/person. And if they were, I have absolutely no idea how they can manage it so poorly as the reason we were forced to exchange so quickly at the end of the process was due to how frustrated the seller was with them too. There's plenty more we could mention, but in short: avoid them at all costs. The endless bad reviews speak for themselves.
Useful
Share
Amazing Solicitor Tom Mclaren-Roberts
Me and my partner have had a very good time with this company our solicitor Tom Mclaren-Roberts has been such a star always available when we have questions and was always quick at completing everything we needed
Useful
Share
I just want to take a moment to express…
I just want to take a moment to express my heartfelt thanks for all the support and dedication you've shown me throughout this journey. I truly appreciate the time you've spent answering my calls and guiding me, no matter how many times I reached out. Your patience, professionalism, and steadfast commitment have made a significant impact, and I’m genuinely grateful for everything you've done. Thanks again for everything!This review goes out for Tom Mclaren-Roberts. From mr and mrs Momoh
Useful
Share
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.conveyancingdirect.net
All reviews
545 total • Write a review
Showing 261 - 270 of 541 reviews
S
I sold my house with conveyancing…
I sold my house with conveyancing direct and I just wanted to say how amazing emma rogers was throughout! The process took a lot longer than we had anticipated and it cause a great deal of stress but Emma worked tirelessly ti get he job done and kept me reassured throughout the whole journey. She is a credit to the company and I can’t thank her enough for everything she done for me and I know she will continue to do the same for other people as well
Useful
Share
EW
I have just used conveyancing direct…
I have just used conveyancing direct for my remortgage. I was appointed them by my lender. I have been pleased with the service provided. It was done in the timescale I requested and my questions were answered so I knew what was happening.
Useful
Share
TC
Efficient and professional service
Friendly efficient and professional service
Useful
Share
KS
Conveyancing Direct Solicitors
Our experience with Conveyancing Direct has been exceptional and our contact with Ceri Greenslade has been amazing. Our property fell through a few times due to the Economic problems within the housing market due to the mortgage rate and people in the chain losing buyers and then not able to sell their property again at a price they needed to be able to move on and complete. I told our Estate Agent at the start my solicitor would be excellent and have all the replies returned immediately on everything and be ready for exchange and completion when required. Before completion our Estate Agent agreed Ceri had been excellent and had been very helpful during the whole process and would be good if all solicitors could be the same. When Ceri was not available someone else was always available to help with anything we had requested help with. Once again thank you Conveyancing Direct and a special mention again to Ceri who helped keep me sane during the last few months and a fair few months before completion was achieved. 100% Professionalism without any doubt Best regards Kevin & Catherine Squirrell
Useful
Share
wD
Efficient and always available
Really pleased with how efficient Dean McAfee was. Always available to discuss concerns and kept me in the loop the whole way. So glad to finally be in my own home. The whole process is very smooth obviously depending on the other side as well
Useful
Share
x
Absolutely terrible
Absolutely terrible. Never ending delays... Seems like whole company got only ONE solicitor who is lazy as F or/and gets sick every Monday. They lie - this is something our estate agent confirmed. If your solicitor send some enquiries to Conveying Direct you must know that they will delay it for min MONTH. They are delaying our case and what's best - they LIED to estate agent. They never passed enquiries from our lawyer to sellers. Estate agent confirmed that sellers never knew about additional enquiries... What's best - you can't complaint. They can't do staff, there's no body from "the team" etc... Despite urgent case and MONTH delay (multiple delays) EXPECT from them: 1. Lack of professionalism 2. They are solicitors but they're either sick every Monday or decide to cease communication - even with their customers... HORRIBLE! Avoid as you may end up like me - failing to proceed with purchase!
Useful
Share
H
I had a beautiful conveyancing process with Mereville
I had an awesome and stress free conveyancing process with Mereville. She was just God sent. I was a first time buyer and completely clueless about the process. Mereville Abroquah made it so easy and seamless. We felt blessed to have her as our solicitor.
Useful
Share
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.