Excellent service
Regular, informed and timely updates on progress of both our sale and purchase. Excellent support and accessibility provided by our conveyancing solicitor Tom Mclaren-Roberts.
3.6
Great
545 reviews
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Review summary
Conveyancing Direct Property Lawyers has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Terrible company, shocking communication
Our experience with Conveyancing Direct was a total letdown. It felt like we were completely in the dark, especially as first-time buyers, thanks to their lousy communication. Going through the complaints process, we were constantly brushed off, pretty much putting all of the blame on us for not magically understanding a process we hired them to guide us through. One of the most frustrating things was receving all of the crucial documents we needed, including the fixture and fittings form, DAYS before exchanging. Most of these documents were dated four months prior to this but apparently that's completely normal to be unaware of the details of the house you are buying until it's too late? I know solicitors are typically slow and require you to chase a lot, but when the company are failing to reply to complaints within their own 'prescribed time frame', you know something is wrong. And when they eventually did, they managed to send it to the wrong email addresses entirely - superb attention to detail. If you are purchasing through Connells and have been connected to this company, don't do it. Just Google a well-reviewed local solicitors and use them. Our sellers were also using Conveyancing Direct and we thought it would make the whole process smoother, but I don't think they were handled by the same office, let alone the same team/person. And if they were, I have absolutely no idea how they can manage it so poorly as the reason we were forced to exchange so quickly at the end of the process was due to how frustrated the seller was with them too. There's plenty more we could mention, but in short: avoid them at all costs. The endless bad reviews speak for themselves.
Amazing Solicitor Tom Mclaren-Roberts
Me and my partner have had a very good time with this company our solicitor Tom Mclaren-Roberts has been such a star always available when we have questions and was always quick at completing everything we needed
I just want to take a moment to express…
I just want to take a moment to express my heartfelt thanks for all the support and dedication you've shown me throughout this journey. I truly appreciate the time you've spent answering my calls and guiding me, no matter how many times I reached out. Your patience, professionalism, and steadfast commitment have made a significant impact, and I’m genuinely grateful for everything you've done. Thanks again for everything!This review goes out for Tom Mclaren-Roberts. From mr and mrs Momoh
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Website
www.conveyancingdirect.net
All reviews
545 total • Write a review
Showing 251 - 260 of 541 reviews
GJ
Not a clue what they are doing, VERY unprofessional and then will charge you a small fortune for the pleasure!!
Not only failed to carry out their job properly when we bought a property, but also when we sold the same one as well!!! Quite possibly the most useless company we have EVER dealt with. Left us thousands of pounds in debt, after failing miserably to carry out the job they were paid to do. I would not touch them with a barge pole and would highly recommend that NO ONE else does either.......AVOID AT ALL COSTS!
Date of experience: August 1, 2023
M
ML
US
Do not use
Do not use. Our buyers were advised by Connells to use Conyencing Direct and ensure us it would be a quick process if the solictors and mortgages were managed in house. The contract pack was sent out 4 weeks ago and no confirmation of receipt despite several chasers. After numerous calls chasing for a week, Connells have finally provided the name of the solicitor who has confirmed receipt but won't give timeframe of progress and the supposedly solicitor won't answer calls. Absolutely useless and incompentant. Do not bother.
Date of experience: July 27, 2023
g
ganzee
US
This was the easiest and best…
This was the easiest and best experience I’ve had in selling a property. They answered my emails within minutes and I could call and speak to them without any long waits or call back. At no point was I in the dark, if all companies practice that level of service, the country would run a lot better. True professionals. 5 stars all the way.
Date of experience: July 27, 2023
MR
Conveyancing Direct and they are they get it done.Solicitor was called Emma and she…
Our Solicitor was called Emma and she was absolutely amazing. It turned out to be a very difficult and challenging sale, but Emma was on it from the start chasing people to keep everything moving in the right direction and keeping us informed every step of the way. The company came via a recommendation and so glad we used them, I can't rate them highly enough. A massive thanks to Emma once again, we will always be grateful without you I don't think we would be in our new home and enjoying the next chapter in our lives.
Date of experience: July 26, 2023
MS
Everything went smoothly and…
Everything went smoothly and communication good. Would recommend
Date of experience: July 17, 2023
C
Consumer
US
AVOID AT ALL COSTS
AVOID AT ALL COSTS! The buyer of my property has chosen to use these incompetent solicitors. My solicitors have been waiting almost 4 weeks for response to enquiries, have been ignoring my solicitor’s requests for an update, been telling the buyer that they haven’t received any response from me, lying about dates they’ve been given information. So if you want a quick easy sale, do not use! I think my buyer is using a solicitor called Sheree? Even the estate agents can never manage to speak with her. We are almost 12 weeks since issuing initial contracts with no sign of a completion date.
Date of experience: July 10, 2023
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