Excellent service
Regular, informed and timely updates on progress of both our sale and purchase. Excellent support and accessibility provided by our conveyancing solicitor Tom Mclaren-Roberts.
3.6
Great
545 reviews
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Review summary
Conveyancing Direct Property Lawyers has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Terrible company, shocking communication
Our experience with Conveyancing Direct was a total letdown. It felt like we were completely in the dark, especially as first-time buyers, thanks to their lousy communication. Going through the complaints process, we were constantly brushed off, pretty much putting all of the blame on us for not magically understanding a process we hired them to guide us through. One of the most frustrating things was receving all of the crucial documents we needed, including the fixture and fittings form, DAYS before exchanging. Most of these documents were dated four months prior to this but apparently that's completely normal to be unaware of the details of the house you are buying until it's too late? I know solicitors are typically slow and require you to chase a lot, but when the company are failing to reply to complaints within their own 'prescribed time frame', you know something is wrong. And when they eventually did, they managed to send it to the wrong email addresses entirely - superb attention to detail. If you are purchasing through Connells and have been connected to this company, don't do it. Just Google a well-reviewed local solicitors and use them. Our sellers were also using Conveyancing Direct and we thought it would make the whole process smoother, but I don't think they were handled by the same office, let alone the same team/person. And if they were, I have absolutely no idea how they can manage it so poorly as the reason we were forced to exchange so quickly at the end of the process was due to how frustrated the seller was with them too. There's plenty more we could mention, but in short: avoid them at all costs. The endless bad reviews speak for themselves.
Amazing Solicitor Tom Mclaren-Roberts
Me and my partner have had a very good time with this company our solicitor Tom Mclaren-Roberts has been such a star always available when we have questions and was always quick at completing everything we needed
I just want to take a moment to express…
I just want to take a moment to express my heartfelt thanks for all the support and dedication you've shown me throughout this journey. I truly appreciate the time you've spent answering my calls and guiding me, no matter how many times I reached out. Your patience, professionalism, and steadfast commitment have made a significant impact, and I’m genuinely grateful for everything you've done. Thanks again for everything!This review goes out for Tom Mclaren-Roberts. From mr and mrs Momoh
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Website
www.conveyancingdirect.net
All reviews
545 total • Write a review
Showing 11 - 20 of 541 reviews
MT
Buying my first house
Just bought my new house with great help from Jess who kept me updated all the time the whole way from start to finish. Told me what i needed to check and all the things you need to know about buying a house which i had no clue of.Just once again a very BIG THANK YOU to Jess for all her help.
Date of experience: June 5, 2025
PJ
DO NOT USE
Recommended by our estate agent and it was the worst mistake we ever made. Took 5 1/2 months the for our sale and over 4 months for our purchase. Communication was non existent despite asking for updates. We were relocating 100 miles so had lots of logistics to plan and we just kept getting told nothing is guaranteed. They did not work to any timeframe and we ended up in an AirB&B due to so many delays. They didn’t seem bothered if our sale or purchase completed and were quite happy for it to collapse. Almost cost us our move and cost us a fortune due to missing the stamp duty deadline, temporary accommodation and lost salary. Asked for things that had been sent months ago and didn’t seem to know what was happening most of the time. Do not use at any cost it was the worst and most stressful experience we have ever had.
Date of experience: June 5, 2025
RT
My solicitor
My solicitor, Christopher Arnold`s service was exemplary. He kept me up to date with proceedings even when the other side dragged their feet. His patience with my persistent questions was remarkable and the effort he put in to expedite proceedings admirable. I would not hesitate to recommend Conveyancing Direct. Richard T
Date of experience: June 3, 2025
p
phil
US
First Home Purchase
We just completed purchase for my first home today. Christian Peterson was our conveyancer. was great with our purchase. He was patient with us and very thorough with his work. He was Excellent with communication and quickly responded our emails throughout the entire process. Even with a few issues here and there the whole process took 4 months and was way before the what we planned to complete. Overall, I’m content with the services I received from Conveyancing Direct.
Date of experience: June 1, 2025
C
Chris
US
Great experience
I just completed a house purchase, Claire Glavin was my solicitor. She is very proactive and giving me feedback at every point in time. She is very kind and always willing to hear whatever you want to say. Thank you Claire for the great experience.
Date of experience: May 30, 2025
CF
Just amazing
I just got my remortage done through Conveyancing Direct and it was a very smooth process. My Case handler was Leon Pettit who was an exceptionally talented and cooperative person. Thank you Conveyancing Direct and thank you Leon Pettit.
Date of experience: May 28, 2025
E
EMD
US
Have just used conveyancing direct for…
Have just used conveyancing direct for the sale and purchase of my house. After initially reading the reviews on here and Google I was worried what I’d signed up for. I couldn’t have been more wrong! The solicitor handling my purchase, Emma Apandi, was very professional, prompt at replying to my emails and dealt with a unique exchange issue extremely well. You’re in safe hands if assigned to Emma, she does everything she can to keep things moving! Pun intended! A very special mention needs to be given to the solicitor handling my sale, Maha Iqbal. A wonderfully kind person who made the whole process easier, gave time to give as much information as possible and went above what her job role entails. I will be forever grateful to Maha, she is a credit to this conveyancing firm. Thank you to Emma and Maha. Wish you both well for the future.
Date of experience: May 22, 2025
MS
Recently dealt with my conveyancing…
Recently dealt with my conveyancing with 2 remortgages. A very straightforward transaction, no hiccups, a totally different experience to when I used this company many years ago! Very impressed, they have obviously pulled it all around as they say, I would definitely recommend this company. Mike & Amanda Stanbridge
Date of experience: May 21, 2025
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