Concept IT Services is a business services company that likely provides information technology solutions and support to organizations. The company may offer services such as network management, technical support, system implementation, and IT consulting to help businesses maintain and optimize their technology infrastructure.
Reviewers consistently praise Concept IT Services for their professionalism, reliability, and efficient service. Many customers highlight the company's friendly and competent staff, noting their ability to handle a range of IT challenges with speed and effectiveness.
For instance, one reviewer appreciates the prompt responses to both minor and major issues, reinforcing the company's reputation for being trustworthy. Long-term clients, such as Abbey Garage Doors, commend the consistent quality of service over the years, emphasizing the importance of having a dependable IT partner. Additionally, the fixed-price installation service for new systems is well-received, indicating transparency in pricing. Overall, Concept IT Services is viewed as a dedicated and reliable choice for IT needs, earning a strong positive sentiment from its clientele.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 4.7 | 6 | 100% | — | ● Not enough data |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 1 review in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 6 most recent reviews.
“A professional and dedicated company with friendly and competent staff”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Business Services.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 50 out of 100 | 4.7 out of 5 (good) | — | 6 |
| 3.3 out of 5 (fair) | 100 out of 100 | 1.4 out of 5 (poor) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,000 | |
| 2.5 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | +111% | 1,000 |
Bottom line: Concept IT Services is #2 of 5 on overall rating in this group.
6 reviews of Concept IT Services. Filter by what matters to you.
We have just taken delivery of a new server for our business. The quote included a fixed price installation which included moving everything from our old system to the new one. The equipment turned up on time and the technicians which installed the system were very friendly and courteous. We also have a 24 month service contract and if the experience so far is anything to go by then we're going to get along well.
We're a regional organisation covering 7 sites, presenting a variety of IT challenges! I've always found Concept to be open, friendly and professional. They respond to calls quickly, keep us updated with progress and often go the extra mile to ensure any downtime is kept to a minimum. It's refreshing to deal with an IT company that don't aim to bamboozle the uninitiated with techno speak or push unnecessary upgrades.
Quick answers to the questions people ask most.
Concept IT Services provides comprehensive IT solutions including network setup and maintenance, cybersecurity services, cloud computing solutions, data backup and recovery, and technical support. We also offer software installation, hardware troubleshooting, and IT consulting for businesses of all sizes.
Our standard business hours are Monday through Friday, 8:00 AM to 6:00 PM. We also provide 24/7 emergency support for critical IT issues and offer after-hours service appointments upon request.
You can reach us by phone, email, or through our website's contact form. We also offer live chat support during business hours for immediate assistance with your IT questions.
Yes, we offer both on-site and remote IT support services. Our technicians can visit your location for hardware installations, network setup, or complex troubleshooting that requires physical presence.
We serve businesses across various industries including healthcare, finance, retail, manufacturing, and professional services. Our solutions are customized to meet the specific IT requirements and compliance needs of each industry.
Yes, we provide comprehensive managed IT services including proactive monitoring, regular maintenance, security updates, and ongoing technical support. Our managed services help businesses reduce downtime and maintain optimal IT performance.
For standard support requests, we typically respond within 4 hours during business hours. Emergency and critical issues receive immediate attention with response times of 30 minutes or less.
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Yes, we offer complete cybersecurity solutions including firewall setup, antivirus protection, security assessments, and employee training. We help businesses protect their data and systems from cyber threats and ensure compliance with industry regulations.
We offer flexible pricing options including hourly rates, monthly service contracts, and project-based pricing. Payment terms are typically net 30 days, and we provide detailed quotes before beginning any work.
Yes, we provide comprehensive data backup solutions and disaster recovery planning. Our services include automated backups, cloud storage options, and business continuity planning to ensure your data is protected and recoverable.
Concept IT Services is a business services company that likely provides information technology solutions and support to organizations. The company may offer services such as network management, technical support, system implementation, and IT consulting to help businesses maintain and optimize their technology infrastructure.
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