Very helpful staff very satisfied
Very helpful staff very satisfied
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Collingwood Insurance Services UK Ltd
Reviews 1,000•
4.2
Money & Insurance4.2
Great
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
4.2
Great
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Collingwood Insurance Services UK Ltd receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
She is been great
She is been great Done in no time Many thanks 🙏
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Helpful and friendly
Lisa was excellent friendly helpful made my day
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AVOID COLLINGWOOD AT ALL COSTS!
AVOID COLLINGWOOD AT ALL COSTS! Take into consideration all negative reviews and don’t overlook it like I did!!! Before purchasing I called them to double check everything and was mislead over the phone, which made me go for the worse option. I misunderstood the fine prints because they were not clearly written, and are also misleading. Not to mention the spelling mistakes over the emails exchanged. I purchased learner insurance for a set amount of months, passed my driving test before the policy ended and they are refusing to refund the money for the months I will not use the learner insurance (which I have no option but to cancel). I’ve lost £160. They are claiming I never spoke to one of their agents which is a lie. Why would I have bought a policy over others without having spoken to anyone? Do not recommend them in the slightest! Go for reputable insurance companies instead, cheap becomes costly and it’s not worth it! Regardless of policy you go for its clear that you will be at loss!
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Company details
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Contact info
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Website
www.collingwood.co.uk
All reviews
1,000 total • Write a review
Showing 301 - 310 of 996 reviews
KB
Was amazing and helpful
mazing experience Amazing experience! Phoned them after passing my test spoke to a lovely lady on the phone who directed me to get full insurance! I would totally recommend them! had a great experience myself! Obviously had yo pay a cancellation fee as had only been with them for about half of the period but that was expected. Would totally recommend for learners!!
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RW
Total scumbags
They charged me £100 on cancellation as I was selling the vehicle, they then agreed to refund however 7 days later I received a letter in the post telling me they were taking me to court.
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FA
If I want to cancel the insurance is…
If I want to cancel the insurance is not telling me anything
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GC
Absolutely brilliant service from Lisa…
Absolutely brilliant service from Lisa at Collingwood! Yesterday when I was looking for short term private hire insurance. I spoke to a couple of dther insurance companies/brokers before calling Collingwood, the other companies were quoting ridiculous prices, weren't at all helpful and were asking for deposits that we're going to make it virtually impossible for me to get on the road anytime soon. I really should have called Collingwood first and spoke to Lisa. She got me a great price on the policy I needed, she was easy to talk to, very knowledgeable and professional. It really felt like she cared and was happy to help me. She explained everything in an easy to understand and clear way. I cannot recommend Collingwood and Lisa highly enough! Thank you Lisa for all your help and for getting me on the road.
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RM
Good customer service
Megan took me through the quotation for a new driver policy and explained everything in detail along the way ensuring I understood and was happy with everything.
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A
BEWARE YOU GET CHARGED WHEN YOU PASS AND CANCEL THE POLICY
I took this learner driver insurance out in my son's name so he could learn to drive. I cancelled it after 8 months as he had passed his test. They charge a £40 cancellation fee. They have threatened to pass it to their collections department if i don't pay and have warned me "this can seriously affect my credit score and therefore your ability to apply for credit in the future". The charge is hidden in the t&cs, which I agreed to and therefore I have no choice but to pay it. If they wish to do business is this vile way they should make it more transparent when taking out the policy.
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SS
She is very nice or helpful
Sarah She is very nice or helpful, she help me a lot
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RM
Adam was amazing.
Adam was super super helpful, as a completely new driver who knows absolutely nothing as to what they are doing apart from the fact i need insurance.. he made sure i fully understood and let me process what he said. Really kind guy, very professional and enthusiastic! thanks Adam for helping me understand it all.
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HS
Sarah Has helped me on multiple…
Sarah Has helped me on multiple occasions, making difficult situations a breeze, I would definitely give 10 if I could.
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