I made a lot of purchases trough them
I made a lot of purchases trough them. Excellent service.

COINHOUSE is a cryptocurrency platform that provides digital asset trading and exchange services. The company offers users the ability to buy, sell, and manage various cryptocurrencies through their platform. They focus on providing cryptocurrency-related financial services to both individual and institutional clients.
Reviewers consistently report positive experiences with COINHOUSE. Customers often highlight service, pour, bien, merci.
A minority mention drawbacks around pour, plus, compte, prix. Overall sentiment is strongly positive with an average rating of 4.4 stars across 60 reviews.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 4.6 | 13 |
| Aug 25 | 4.3 | 42 |
| Sep 25 | 4.8 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Super service client”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Web3 & Cryptocurrency.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.4 out of 5 (good) | — | 60 | |
| 1.5 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.8 out of 5 (poor) | — | 62 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 25 | |
| 3.4 out of 5 (fair) | 100 out of 100 | — | — | — | 20 | |
| 5.0 out of 5 (good) | 33 out of 100 | — | — | — | 6 |
Bottom line: COINHOUSE is #3 of 5 on overall rating in this group.
60 reviews of COINHOUSE. Filter by what matters to you.
I made a lot of purchases trough them. Excellent service.
Une plateforme sérieuse, où l'on est soutenu en cas de problème technique, avec des interlocuteurs réactifs, efficaces et bienveillants.
Quick answers to the questions people ask most.
COINHOUSE is a cryptocurrency platform that provides buying, selling, and trading services for digital assets. We offer a secure platform for both beginners and experienced traders to access various cryptocurrencies with competitive rates.
We support major cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and many other popular altcoins. Our available cryptocurrency list is regularly updated and can be viewed on our platform.
Our platform operates 24/7 for trading, as cryptocurrency markets never close. Customer support is available Monday through Friday from 9 AM to 6 PM, with emergency support available for urgent account issues.
Account verification requires a government-issued photo ID and proof of address (utility bill or bank statement). The verification process typically takes 1-3 business days once all required documents are submitted.
We accept bank transfers, debit cards, credit cards, and SEPA transfers for European customers. Payment processing times vary by method, with bank transfers taking 1-3 business days and card payments being instant.
Our fees vary by transaction type and payment method, typically ranging from 0.5% to 2.5%. Detailed fee information is available on our website and shown before completing any transaction.
We use bank-level security including cold storage for cryptocurrencies, two-factor authentication, and encrypted data transmission. The majority of customer funds are stored offline in secure cold wallets.
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Merci pour l aide et deblocage du compte. Cdlt.CD
Client chez Coinhouse depuis plus de 3 ans, je suis aujourd’hui profondément déçu – et inquiet. Cela fait maintenant plus de deux semaines que j’essaie de retirer 6000 USDC, sans succès. À chaque tentative, on m’annonce qu’il s’agit d’un "problème technique", sans plus d’explication. Je relance le support tous les jours, et la réponse est toujours la même : "nos équipes sont sur le dossier". Deux semaines pour résoudre un problème aussi banal qu’un retrait en crypto, c’est totalement incompréhensible et inacceptable pour une entreprise censée être sérieuse. Cela pose une vraie question sur la liquidité réelle de la plateforme et sa fiabilité en cas de besoin urgent. Ajoutez à cela des frais de transaction parmi les plus élevés du marché, et vous obtenez un cocktail dangereux pour quiconque souhaite utiliser Coinhouse comme plateforme d’achat, de garde ou de retrait. Je déconseille fermement cette plateforme à toute personne soucieuse de la sécurité de ses fonds et de la réactivité du service client. Il existe aujourd’hui des alternatives bien plus sérieuses, transparentes et professionnelles. Coinhouse a perdu ma confiance. Et j’espère que cet avis évitera à d’autres de vivre la même expérience.
Bien cordialement Madame
A chaque questionnement j'ai des réponses, parfois rapides et parfois un peu plus longues.Les agents sont toujours très agréables et professionnels.Le point noir pour moi c'est le fonctionnement du site. Ce n'est vraiment pas simple de s'y retrouver.
The (initial) ID data collection was long and exagerated particularly for an existing customer. For exemple the uage of (repetitive) selfies, asking a euro to be transfered to a bank etc. At the end I was wondering if I could ever connect to their help desk. The collection of data could have been done at the 1st call
Au téléphone, j'ai rencontrè des gens compétents et fort aimables et c'est un vrai bonheur !
Conseillé à nôtre écoute, trouve des solutions à nos problèmes !
Les collaborateurs de Coinhouse répondent dès qu'ils peuvent assez rapidement sur le SAV de la plate forme et sont réactifs. je suis très satisfait. Patrick
C'est super Coinhouse ! C'est simple, on comprend vite comment ça fonctionne, ils sont gentils et polis. Mais .... ! C'est simple. Très peu de fonctions, pas d'ordres limites, pas de stop loss, ni de take profit. Pas d'échange entre crypto sauf l'Usdc, pas de transfert en crypto sauf ETH, BTC et une ou deux autres. Je n'ai pas trouvé à ce jour la fonction pour avoir la valeur des cryptos en $ et non en € qui ne correspond à rien, puisque la cryptosphère parle toujours en $ et les taux de change varient très vite. Bref une bonne plateforme pour les tout débutants, mais très vite, vous devrez passer la vitesse supérieure sur d'autres plateformes et là .... attention aux transferts de fond et à la flat tax.
Merci pour m'avoir éclairé pour transférer l'argent merci Jules
You can reach our support team through live chat on our website, email at [email protected], or by submitting a ticket through your account dashboard. We aim to respond to all inquiries within 24 hours.
Withdrawal limits depend on your account verification level, ranging from €1,000 to €100,000 per day for fully verified accounts. Cryptocurrency withdrawals typically process within 1-2 hours, while fiat withdrawals take 1-3 business days.
COINHOUSE is a cryptocurrency platform that provides digital asset trading and exchange services. The company offers users the ability to buy, sell, and manage various cryptocurrencies through their platform. They focus on providing cryptocurrency-related financial services to both individual and institutional clients.
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