COINHOUSE is a cryptocurrency platform that provides digital asset trading and exchange services. The company offers users the ability to buy, sell, and manage various cryptocurrencies through their platform. They focus on providing cryptocurrency-related financial services to both individual and institutional clients.
Reviewers consistently report positive experiences with COINHOUSE. Customers often highlight service, pour, bien, merci.
A minority mention drawbacks around pour, plus, compte, prix. Overall sentiment is strongly positive with an average rating of 4.4 stars across 60 reviews.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 4.6 | 13 |
| Aug 25 | 4.3 | 42 |
| Sep 25 | 4.8 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Super service client”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Web3 & Cryptocurrency.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.4 out of 5 (good) | — | 60 |
| 1.5 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.8 out of 5 (poor) | — | 62 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 25 | |
| 3.4 out of 5 (fair) | 100 out of 100 | — | — | — | 20 | |
| 5.0 out of 5 (good) | 33 out of 100 | — | — | — | 6 |
Bottom line: COINHOUSE is #3 of 5 on overall rating in this group.
60 reviews of COINHOUSE. Filter by what matters to you.
J'ai eu un problème de connexion à mon compte. Jules de l'équipe d'aide de Coinhouse a répondu très rapidement à mes courriels, et m'a immédiatement donné des solutions à ma difficulté. Merci
Prise en charge rapide et efficace de ma demande
Intervention autant rapide qu’efficace. MERCI !
Service client très réactif
Quick answers to the questions people ask most.
COINHOUSE is a cryptocurrency platform that provides buying, selling, and trading services for digital assets. We offer a secure platform for both beginners and experienced traders to access various cryptocurrencies with competitive rates.
We support major cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and many other popular altcoins. Our available cryptocurrency list is regularly updated and can be viewed on our platform.
Our platform operates 24/7 for trading, as cryptocurrency markets never close. Customer support is available Monday through Friday from 9 AM to 6 PM, with emergency support available for urgent account issues.
Account verification requires a government-issued photo ID and proof of address (utility bill or bank statement). The verification process typically takes 1-3 business days once all required documents are submitted.
We accept bank transfers, debit cards, credit cards, and SEPA transfers for European customers. Payment processing times vary by method, with bank transfers taking 1-3 business days and card payments being instant.
Our fees vary by transaction type and payment method, typically ranging from 0.5% to 2.5%. Detailed fee information is available on our website and shown before completing any transaction.
We use bank-level security including cold storage for cryptocurrencies, two-factor authentication, and encrypted data transmission. The majority of customer funds are stored offline in secure cold wallets.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Super Good !
bien très bien
Pourquoi le site il est pas en français jusqu’à preuve du contraire, on a pas encore été mangé par les Américains ou les Anglais c’est pas normal vous nous l’imposer alors que moi je veux parler français
Suivi parfait et réactif. Contact simple et facile
J'ai été victime d'une arnaque dont je suis là seule responsable et à la suite de ça j'ai demandé de l'aide pour effectuer un transfert car je ne suis pas très douée mais je n'ai toujours pas reçu de réponse.
Je suis plus à l'aise avec un ordinateur qu'avec un smartphone et Luc m'a bien aidé pour le mettre à jour selon la dernière version afin qu'apparaissent les 3 dernières transactions. J'ai donc répondu aux questions sur mon smartphone selon votre demande.
J’ai constaté un écart incompréhensible entre le prix réel du marché et les prix proposés par Coinhouse. Au moment de l’achat, le prix du Bitcoin était de 99 500 €, mais Coinhouse me proposait un achat à 100 355 €. Et à la vente, pour le même marché à 99 500 €, on me proposait seulement 98 000 €. Cela représente un spread total d’environ 2 % du prix du marché, hors frais de transaction (0,99 %). Résultat : on perd de l'argent dès l'achat, car on reçoit moins de crypto que ce que vaudrait réellement notre argent. Ce n’est pas un simple arrondi ou une légère marge liée à la volatilité : on parle de plus de 2 000 € de différence sur un achat/vente de Bitcoin, même quand le marché ne bouge presque pas. Pour ma part, je préfère ouvrir un compte sur une plateforme étrangère plus transparente, avec un vrai carnet d’ordres, et faire mes déclarations fiscales moi-même. Le manque de transparence sur les prix nuit à la confiance.
Very reactive.
You can reach our support team through live chat on our website, email at [email protected], or by submitting a ticket through your account dashboard. We aim to respond to all inquiries within 24 hours.
Withdrawal limits depend on your account verification level, ranging from €1,000 to €100,000 per day for fully verified accounts. Cryptocurrency withdrawals typically process within 1-2 hours, while fiat withdrawals take 1-3 business days.
COINHOUSE is a cryptocurrency platform that provides digital asset trading and exchange services. The company offers users the ability to buy, sell, and manage various cryptocurrencies through their platform. They focus on providing cryptocurrency-related financial services to both individual and institutional clients.
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